Description of Duties • Responsible for design, develop, deploy, and support enterprise integration solutions using Microsoft .NET, C#, and Azure cloud technologies, middleware systems, document storage and retrieval solutions, cloud hosting, and more, to ensure they technically work seamlessly together for best in class performance. • Analyze solution components and their respective integration models. • Assess integration options for high-volume processing. • Apply best practices towards leveraging on-demand open APIs. • Identify opportunities to reduce the need for data replication and integration. • Drive continuous improvement by enhancing technical integrations, streamlining data flows, and optimizing system performance. • Lead the development and implementation of complex solutions that meet tolling project requirements, leveraging CRM, Azure cloud services, IVR technologies, and integrating with external systems as needed. • Design and implement robust integrations between SAP, CRM systems, Azure cloud services, IVR systems, and various external systems (e.g., payment gateways, backend databases, traffic management systems). • Design and optimize IVR systems to enhance tolling customer interactions and operational efficiency while ensuring seamless integration with CRM and tolling backend systems. • Fully document all created work associated with this position, including technical and functional designs and diagrams, test plans, test scripts, impact analysis reports, lessons learned, best practices for others to follow, plus any other documentation as required by the Commission. This documentation shall follow the format and / or templates as instructed by the Commission. • Adhere to and follow all The Commission standards, policies, and procedures. • Perform tasks and other duties as related to this position and role and assigned by the Commission.
