Technical Project Manager (TPM) – Salesforce CRM Delivery
Location: Phoenix, AZ (Hybrid – 3 days/week onsite required) Engagement Type:
Contract Practice: Technology Delivery / CRM Modernization
Overview
We are seeking an experienced Technical Project Manager to join a Salesforce-based CRM
delivery team supporting a large financial services client. This role sits at the intersection
of technical delivery and agile program execution — owning the software delivery lifecycle
for Salesforce features and enhancements, coordinating scrum teams, and ensuring
smooth, predictable releases. The ideal candidate is equally comfortable running agile
ceremonies as they are discussing Salesforce architecture with technical leads.
Key Responsibilities
Own end-to-end technical delivery for Salesforce CRM initiatives, from feature intake and refinement through development, testing, and release
Manage and support multiple scrum teams — facilitating sprint planning, backlog grooming, daily stand-ups, reviews, and retrospectives
Drive Program Increment (PI) planning sessions and manage cross-team dependencies, risks, and timelines
Partner with engineering and support teams to manage the full SDLC for features moving beyond initial (L3) triage, ensuring clean handoffs and delivery accountability
Track and report on delivery status, velocity, risks, and blockers to technical leads and business stakeholders
Maintain accurate, well-organized project artifacts in Jira and Confluence (epics, stories, roadmaps, release notes, dependency maps)
Collaborate with Salesforce architects, developers, and QA to ensure delivery aligns with platform best practices and release governance
Identify and manage cross-functional dependencies, scope changes, and delivery risks proactively
Support release management and deployment coordination across Salesforce environments (sandbox through production)
Required Qualifications
5+ years of experience as a Technical Project Manager or Scrum Master delivering software on the Salesforce platform
Strong working knowledge of the Salesforce ecosystem, architecture, and release cycles
Salesforce advanced certification required — one or more of the following:
Salesforce Certified Technical Architect (CTA)
Salesforce Certified Application Architect
Salesforce Certified System Architect
Salesforce Certified Platform App Builder
Salesforce Certified Advanced Administrator
Proven experience managing scrum teams and running full agile ceremonies
Hands-on experience with PI (Program Increment) Planning, ideally within a SAFe or scaled agile environment
Advanced proficiency with Jira and Confluence for backlog, roadmap, and documentation management
Solid understanding of the software development lifecycle (SDLC) and release/change management processes
Excellent stakeholder communication skills; able to translate technical detail for both technical and business audiences
Must be able to work onsite in Phoenix, AZ 3 days per week
Preferred Qualifications:
SAFe certification (e.g., SAFe Scrum Master, SAFe RTE, SAFe SPC, or SAFe Agilist) or hands-on experience delivering in a SAFe environment
Scrum Master certification (CSM or equivalent)
Experience in CRM modernization or large-scale Salesforce transformation programs
Background in financial services or other highly regulated industries
Familiarity with DevOps/release tooling for Salesforce (Copado, Gearset, Flosum, or similar)
What Success Looks Like
Within the first 90 days, this person will have embedded with the scrum teams,
established a rhythm for PI planning and sprint execution, and become the go-to point of
coordination between Salesforce delivery teams and program stakeholders — driving
predictable, well-documented releases.
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