Senior UX/UI Designer

Job description 

Title: Senior UX/UI Designer – Web, App & User Testing
Location: Plano, TX (Hybrid)
Duration: 12 months
Experience: 6-9 Years

Senior Engineer - User Experience 
Department: eCommerce Product & Merchandising Operations
Skills
UX Designer, Mobile UI Design iOS, Mobile App - Others, Design tools XD Figma Sketch, Mobile App, Confluence, Jira
Job Summary: The Manager, Digital Merchandising Experience for NMCE is responsible for driving online revenue growth through best-in-class digital shopping experiences, merchandising strategy, promotional execution, and customer journey optimization. You will serve as the commercial owner of category experiences across web, mobile and app platforms and partner cross-functionally to maximize conversion, engagement and average order value on samsung.com and supporting partner channels. 
Primary Responsibilities: Samsung is seeking a highly skilled Senior UX/UI Designer to design and optimize customer experiences across web and mobile app platforms. This role will combine strong UX/UI design expertise with hands-on user testing to create intuitive, consistent and high-performing digital experiences.
The ideal candidate is a hands-on designer who can translate customer and business needs into thoughtful experiences, develop and test concepts, and use customer insights to continuously improve designs. This individual will work across the end-to-end customer journey, from discovery and consideration through purchase and post-purchase, with a strong focus on usability, consistency and customer experience.
The role requires strong collaboration across Design, Business, Merchandising, Engineering, Analytics and Product while maintaining clear ownership of the design experience, design recommendations and user-testing insights.
Key Responsibilities
Web & App Experience Design
·  Own UX/UI design across responsive web and mobile app experiences, from initial concepts and wireframes through high-fidelity designs and implementation.
·  Design intuitive end-to-end customer journeys across discovery, consideration, purchase and post-purchase experiences.
·  Create wireframes, user flows, prototypes and high-fidelity designs that clearly communicate the intended customer experience.
·  Design mobile-first experiences while ensuring consistency and usability across desktop, tablet and mobile.
·  Ensure web and app experiences work together as a cohesive customer journey while optimizing for the unique behaviors and requirements of each platform.
·  Apply established design systems, UX standards and accessibility principles across experiences.
·  Identify opportunities to simplify customer journeys, reduce friction and improve usability and engagement.
·  Balance customer needs, business objectives and technical feasibility when developing design solutions.
User Testing & Experience Validation
·  Plan and execute user testing and usability studies to validate concepts and experiences before and after launch.
·  Define testing objectives, scenarios, tasks and success criteria based on the experience being evaluated.
·  Build prototypes and design alternatives that enable effective customer testing.
·  Moderate user-testing sessions and evaluate qualitative and quantitative findings.
·  Identify customer pain points, usability issues and areas of confusion throughout the journey.
·  Translate testing findings into clear, actionable design recommendations.
·  Iterate designs based on customer feedback and testing results.
·  Partner with appropriate teams to incorporate user-testing insights into experience improvements and future design decisions.
·  Maintain a structured record of findings and learnings to help inform future experiences and avoid repeating known customer friction.
Design Execution & Optimization
·  Take design work from concept through implementation, maintaining design intent throughout the development process.
·  Partner with Engineering and cross-functional teams to ensure approved designs are accurately implemented.
·  Participate in design QA and UAT to identify experience gaps prior to launch.
·  Review live experiences after launch to identify opportunities for continued optimization.
·  Use available customer feedback, behavioral insights and performance results to inform design improvements.
·  Develop and evaluate design alternatives when multiple approaches should be considered or tested.
·  Ensure experiences remain consistent with Samsung’s broader digital experience and brand standards.
Cross-Functional Collaboration
·  Represent Design and the customer experience throughout the development lifecycle.
·  Partner closely with Business, Merchandising, Engineering, Analytics and Product to understand requirements, constraints and customer needs.
·  Clearly articulate design rationale, user needs and user-testing findings to stakeholders.
·  Translate complex business requirements into simple and intuitive customer experiences.
·  Facilitate design reviews and working sessions to drive alignment and decisions.
·  Manage multiple design initiatives simultaneously in a fast-paced eCommerce environment.
·  Proactively identify design dependencies, experience risks and customer-impacting issues.
Qualifications
·  Bachelor’s degree in UX Design, Interaction Design, Visual Design, Human-Computer Interaction or related field, or equivalent professional experience.
·  7+ years of professional experience designing complex digital experiences across both web and mobile applications.
·  Strong portfolio demonstrating end-to-end UX/UI design capabilities across responsive web and app experiences.
·  Advanced proficiency in Figma, prototyping and modern UX/UI design practices.
·  Demonstrated hands-on experience planning, conducting and analyzing user/usability testing.
·  Ability to translate user-testing findings into actionable design improvements.
·  Strong understanding of user-centered design principles and methodologies.
·  Strong understanding of responsive and mobile-first design.
·  Experience designing end-to-end digital customer journeys.
·  Strong interaction and visual design skills with exceptional attention to detail.
·  Understanding of accessibility standards and inclusive design principles.
·  Experience working with established design systems and component libraries.
·  Ability to communicate design decisions and customer insights effectively to senior and cross-functional stakeholders.
·  Demonstrated ability to manage multiple initiatives and priorities in a fast-moving environment.
·  Strong collaboration and stakeholder-management skills.
·  eCommerce/D2C design experience strongly preferred.
·  Experience designing high-traffic transactional or commerce experiences preferred.
·  Must be able to work on-site at least four days per week.