Role: Sr. AWS Application Support Engineer - AWS Aurora, S3, LiDAR, GIS
Duration: 6 Months (Contract) W2
Location: Portland, OR (Hybrid – Tues-Thurs)
Key Skills: AWS Aurora, S3, APIs- REST/JSON, LiDAR/ Geospatial Data Understanding
Note:
Want someone that understand AWS databases and integrations as well as supporting applications like NERA.
NEARA is a newish product, that specifically is not required, but understanding of LiDAR is.
Focus would be on-going support for the AWS database and all the integrations, including NEARA .
Job Description Summary
This individual will serve as a primary technical support specialist for the Neara application and its supporting AWS data services.
Neara is a physics-enabled digital twin representing infrastructure.
Neara is a key platform serving as the central hub for risk modeling, vegetation management operations, asset inspections, lidar processing, and the centralized image repository.
This role will be part of a team that supports AWS environments, including the AWS Aurora database used as the asset inspection database of record, S3-based image repository capabilities, imagery upload tools, system integrations, and business partner support for configuration and report generation.
Job Function Summary
Application Development Provides application software development and technical support services for the Neara application and related AWS platform components. Supports, analyzes and modifies application logic, data pipelines, and integrations. Manages AWS Aurora database support activities, including schema and table changes, data validation, performance troubleshooting, and coordination of security updates. Supports the S3 image repository, imagery upload processes, API integrations, and vendor-delivered platform changes. Codes, tests, debugs and documents software applications and configuration changes. Analyzes requirements, tests and integrates application components, and ensures system improvements are successfully implemented. Provides support to end users and engages with vendor partners to ensure effective use of the platform.
Specialist Professional Requires specialized depth and/or breadth of expertise. Interprets internal or external business issues and recommends best practices. Solves complex problems; takes a broad perspective to identify innovative solutions. Works independently, with guidance in only the most complex situations. May lead functional teams or projects.
Key Responsibilities
Programming/Software Development (PROG) Sets local or team-based standards for programming tools and techniques, including security guidelines and the selection of appropriate development methods. Advises on application of standards and methods and ensures compliance. Takes technical responsibility for all stages and/or iterations in a software development project, providing method-specific technical advice and guidance to project stakeholders. Assigns work packages, monitors performance and manages change control dynamically to optimize productivity. Provides advice, guidance and assistance to less experienced colleagues as required.
Application Support (ASUP) Drafts and maintains procedures and documentation for application and AWS platform support. Manages enhancements to improve business performance, with emphasis on AWS Aurora database reliability, S3 image repository operations, imagery upload workflows, and integration stability. Advises on application security, database access, upgrades, backups and disaster-recovery needs. Supports security updates in coordination with enterprise standards and vendor partners. Ensures that all requests for support are dealt with according to set standards and procedures. Initially some level of user management may be required.
Incident Management (USUP) Ensures that incidents are handled according to agreed procedures. Investigates escalated incidents to responsible service owners and seeks resolution. Facilitates recovery following resolution of incidents. Ensures that resolved incidents are properly documented and closed. Analyzes causes of incidents and informs service owners in order to minimize probability of recurrence and contribute to service improvement. Analyzes metrics and reports on performance of incident-management process.
Problem Management (PBMG) Ensures that appropriate action is taken to anticipate, investigate and resolve problems in systems and services. Ensures that such problems are fully documented within the relevant reporting system(s). Enables development of problem solutions. Coordinates the implementation of agreed remedies and preventative measures. Analyzes patterns and trends.
Systems Design (DESN) Specifies and designs large or complex systems. Selects appropriate design standards, methods and tools consistent with agreed enterprise and solution architectures and ensures they are applied effectively. Reviews others' systems designs to ensure selection of appropriate technology, efficient use of resources and integration of multiple systems and technology. Contributes to policy for selection of architecture components. Evaluates and undertakes impact analysis on major design options and assesses and manages associated risks. Ensures that the system design balances functional, service quality, security and systems management requirements.
Systems Integration (SINT) Designs, supports and troubleshoots integration components and interfaces, including REST APIs, JSON-based integrations, data replication pipelines, imagery upload processes, and AWS service integrations. Supports integration between Neara, AWS Aurora, S3 image repository services, and related enterprise tools. Leads practical integration work under the technical direction of the system/service designer. May contribute to the overall design of the service and technical criteria for product/component selection. Contributes to decisions about tools, methods and approaches.
Education/Experience/Certifications
Education Requires a bachelor’s degree in business, computer science, engineering, management or other related field or equivalent experience.
