Business Data Analyst
Job Title: Business Data Analyst Level 2 Workforce & Operations Reporting
Location: San Diego, CA (Hybrid: Minimum 3 days on-site; Tuesday, Thursday + 1 flex day)
Position Type: 12-Month Contract (Possibility to extend up to 18 months)
We are seeking a hands-on Business Data Analyst. In this role, you will work on the back-end supporting capacity planners across different lines of business. Approximately 80% of your time will be dedicated to creating, automating, and maintaining repeatable operational reports and managing ad-hoc data requests to enable capacity planners to focus on strategic workforce management.
Key Responsibilities
- Data Extraction & Querying: Write efficient SQL queries within a Databricks environment to pull and process large operational datasets.
- Report Automation & Visualization: Build, maintain, and update operational reports and dashboards using Qlik Sense or Tableau.
- Planner Support: Support multiple capacity planners across various lines of business with data reporting, ad-hoc queries, and quantitative analysis.
- Metrics Analysis: Work with contact center metrics, volume trends, and handle times to support 18-month down to day-of planning.
- Cross-Functional Collaboration: Partner closely with internal workforce management teams and planners on-site in San Diego.
Required Qualifications
- Experience: 4+ years of experience in quantitative analysis and data reporting.
- Core Technical Stack:
- Strong expertise in SQL (e.g., querying in Databricks, PostgreSQL, or MySQL).
- Hands-on experience with Databricks for data retrieval.
- Proven visualization experience using Qlik Sense (preferred) or Tableau.
- Education: Bachelor's or Master's degree in a quantitative field (Computer Science, Statistics, Applied Mathematics, Econometrics, Operations Research).
- Communication: Strong ability to communicate data insights and technical details clearly to both technical and non-technical team members.
Preferred / Bonus Qualifications
- Prior experience analyzing data within a Contact Center or Workforce Management (WFM) environment.
- Knowledge of big data technologies (e.g., Hadoop, Hive, HBase, Vertica) or high-level scripting languages (Python, R) is a bonus, though not required.
Business Data Analyst, Data Analyst, Data Reporting Analyst, Workforce Management Analyst, WFM Data Analyst, Capacity Planning Analyst, Operations Data Analyst, Reporting Analyst, Quantitative Analyst, SQL, Databricks, Qlik Sense, Tableau, MySQL, PostgreSQL, Data Visualization, Ad-Hoc Reporting, Automated Reporting, Workforce Planning, Contact Center Analytics, Capacity Planning, Big Data, Hadoop, Hive, Vertica, Python, R, Business Intelligence, BI Analytics, Supply Chain Analytics
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