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Salesforce Service Cloud Business Analyst

Saicon Consultants Inc.

Hybrid in San Jose, California • Today

Easy Apply

Full-time, Third Party

$71.43

Senior Engineer (Salesforce) (Service Cloud)

SanKar Inc

Remote • 5d ago

Easy Apply

Contract

Depends on Experience

Salesforce Service Cloud Technical Lead

Helishores Inc

Remote • Today

Easy Apply

Contract, Third Party

Depends on Experience

Sr. Salesforce Developer (Service Cloud)

Akidev Corporation

Fremont, California • 8d ago

Easy Apply

Contract, Third Party

Depends on Experience

Salesforce Business Analyst

System One

Remote • 13d ago

Easy Apply

Contract

$130000

Sr Salesforce Business Analyst

American IT Systems

Palo Alto, California • Today

Easy Apply

Contract, Third Party

Salesforce Architect / Developer (Nonprofit Cloud + TaskRay)

Braintrust

Remote or San Jose, California • Today

Full-time

Business Systems Analyst - Salesforce PRM

Xoriant Corporation

San Ramon, California • Yesterday

Easy Apply

Contract, Third Party

Depends on Experience

Sr Salesforce Developer - Field Service and Customer operations

Mainspring Energy

Menlo Park, California • Today

Full-time

USD 123,500.00 - 145,000.00 per year

Salesforce Lead Business Analyst / SFDC Product Owner

Cardinal Integrated Technologies Inc

Remote • Today

Easy Apply

Third Party, Contract

$55 - $65

IBM Salesforce Business Analyst

SSTech LLC

Remote • Today

Easy Apply

Contract

50 - 55

Salesforce Architect Sales Cloud & Service Cloud

QUANTUM TECHNOLOGIES LLC

Remote • 7d ago

Easy Apply

Contract

$60 - $70

Cloud Business Analyst

Infinite Computer Solutions (ICS)

Remote • 4d ago

Easy Apply

Full-time

Up to $100,000

Salesforce Solution Architect, Service Cloud Voice

NeuraFlash, Part of Accenture

Remote • Today

Full-time

USD 94,400.00 per year

Salesforce Business Analyst

Xoriant Corporation

Remote • Today

Easy Apply

Contract

20 - 23

Salesforce Revenue Cloud Architect-Remote

Saksoft

Remote • 5d ago

Easy Apply

Contract, Third Party

Depends on Experience

Salesforce Business Analyst

Cognowiz

Remote • Today

Easy Apply

Contract, Third Party

$55 - $57

Salesforce Commerce Cloud Developer

Oraapps Inc

Remote • Today

Easy Apply

Contract

Depends on Experience

BSA / Salesforce Business Analyst

ISite Technologies Inc

Remote • Yesterday

Easy Apply

Full-time

Depends on Experience

Test Lead – Salesforce Health Cloud (MuleSoft & AWS)

Cloud Data Vision LLC

Remote • 13d ago

Easy Apply

Contract

Depends on Experience

Salesforce Health Cloud Developer

Sidmans

Remote • Today

Easy Apply

Contract

Depends on Experience

Salesforce Business Analyst

Kforce Technology Staffing

Remote or Armonk, New York • Today

Contract

$65 - $70 hourly

Salesforce Business Analyst - Banking

Arkhya Tech

Remote • Today

Easy Apply

Full-time, Part-time, Contract, Third Party

Senior Salesforce Developer - Sales Cloud & OmniStudio

Everest Global Solutions

Remote • Today

Easy Apply

Contract

Depends on Experience

Salesforce Media Cloud Developer

Purview Infotech

Remote • 8d ago

Easy Apply

Contract

$60 - $70

Salesforce Lead Business Analyst

Kforce Technology Staffing

Remote or Armonk, New York • Today

Contract

$70 - $75 hourly

Salesforce Business Analyst Lead

SSTech LLC

Remote • 5d ago

Easy Apply

Contract

55 - 60

Salesforce Senior Solution Consultant: Business Analyst

Navigant Consulting

Remote • Today

Full-time

USD 106,000.00 - 176,000.00 per year

Salesforce Solution Consultant (Business Analyst)

Navigant Consulting

Remote • Today

Full-time

USD 106,000.00 - 176,000.00 per year

BSA / Salesforce Business Analyst

ISite Technologies Inc

Remote • Today

Easy Apply

Full-time

Depends on Experience

Job Details

Skills

Summary

Job Description:
Please focus on candidates with hands-on Salesforce Service Cloud experience. We are looking for a Business Systems Analyst who has worked extensively with customer support processes, including case management, omni-channel routing, knowledge management, Experience/Community Cloud, and related Service Cloud capabilities.

Job Responsibility

Partner with Sales & Customer Support stakeholders to optimize support and customer community workflows, enabling self‐service, streamlining handoffs, and reducing manual effort across support channels.
Leverage AI-assisted delivery techniques (including ''vibe coding''/rapid prototyping) to validate concepts quickly with users and accelerate iteration.
Design and leverage AI agents and workflow orchestration capabilities to automate complex end-to-end business processes with built-in governance, exception handling, security/access controls, and operational oversight.
Establish success metrics to measure cycle time reduction, elimination of handoffs, user adoption, and process compliance.
Assess upstream/downstream impacts across integrated systems, document system interactions, data dependencies, and exception paths.
Translate business needs into clear functional specifications, process flows, user stories, and acceptance criteria—including agent-ready rules and guardrails.
Drive UAT readiness, including test planning, end-to-end validation, and stakeholder coordination to ensure solutions meet business expectations.
Collaborate with Development, QA, InfoSec to ensure solutions are secure, scalable, and aligned to enterprise standards.

Required Skills

10+ years of Business Systems Analyst experience supporting large‐scale enterprise applications in a global environment.
4+ years deep experience on Salesforce Service Cloud & Experience Cloud (Community Cloud).
Hands-on experience with Service Cloud, Experience Cloud (Community Cloud), including case intake and knowledge management, omni-channel/intelligent routing, self-service enablement, and customer account/contact data quality—supporting end-to-end service process orchestration and AI-assisted automation.
Experience working in Agile and iterative delivery environments, including backlog refinement, sprint planning, incremental releases, and rapid feedback loops.
Strong requirements gathering, process design, and UAT experience
Ability to work directly with business stakeholders and drive solutions leveraging Salesforce out-of-the-box capabilities
Strong communication skills with the ability to present complex technical concepts clearly and concisely to a variety of audiences.
Salesforce certifications (Salesforce Certified Application Architect, Salesforce Administrator, Service Cloud, Community Cloud), demonstrating strong platform and data model fluency.

Preferred Skills

Experience working in complex, global, and highly integrated enterprise environments.
Experience in the high-tech or semiconductor industry, supporting complex, global and highly integrated business processes
Proven ability to use rapid prototyping or AI-assisted development techniques (e.g., Vibe Coding, low code/no code, or similar approaches) to accelerate solution validation

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: saicon
Position Id: 26-88453
Posted 2 hours ago

Fitment

Dice Job Match Score™

🛠️ Calibrating flux capacitors...

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San Ramon, California

•

Yesterday

Business Systems Analyst, PRMLocation: Pleasanton, CA (Onsite) Duration: Long Term contract The RoleWe are seeking a high-caliber PRM Business Systems Analystto serve as the functional BSA/PO of our Partner Relationship Management ecosystem. You wont just be managing fields; youll be defining how our partner network engages, co-sells, registers deals, and scales within our broader ecosystem. You must possess a deep understanding of the business mechanics behind channel operations, partner tiers,

Easy Apply

Contract, Third Party

Depends on Experience

Sr Salesforce Business Analyst

Palo Alto, California

•

Today

Sr Salesforce Business Analyst Palo Alt, CA- Onsite 6-12 Months Experience : 14+ years About the Client Client is a Security and AI company. They help organizations achieve cyber resilience by securing their data across enterprise, cloud, and SaaS environments - protecting against ransomware, accelerating recovery, and turning data into intelligence. As AI reshapes how enterprises operate and defend themselves, our AI Engineering team builds the agentic systems that make our platform smarter, f

Easy Apply

Contract, Third Party

SFDC BA / Product manager

Palo Alto, California

•

8d ago

Position :SFDC BA / Product manager Key Responsibilities: Lead end-to-end Salesforce project lifecycle, including planning, execution, monitoring, and closure. Collaborate with business stakeholders to define project scope, requirements, timelines, and deliverables. Coordinate with Salesforce admins, developers, architects, and third-party vendors to ensure seamless execution. Develop and maintain detailed project plans, including resource allocation, budgets, risks, and issue tracking. Fac

Easy Apply

Contract, Third Party

$55 - $60

Salesforce Architect / Developer (Nonprofit Cloud + TaskRay)

Remote or San Jose, California

•

Today

We are seeking a Salesforce Architect/Developer to join our team. This role requires proven experience in leading Salesforce architecture and hands-on development within a nonprofit setting, including safely extending NPSP, productionizing TaskRay for project workflows, and implementing Agentforce and Einstein to deliver measurable impact. **Please note: Part-time contract role approved for up to 20 hours/week for a 12-month term. Immediate need: candidates should be available to interview and

Full-time

Job Details

Skills

Summary

Partner with Sales & Customer Support stakeholders to optimize support and customer community workflows, enabling self‐service, streamlining handoffs, and reducing manual effort across support channels.
Leverage AI-assisted delivery techniques (including ''vibe coding''/rapid prototyping) to validate concepts quickly with users and accelerate iteration.
Design and leverage AI agents and workflow orchestration capabilities to automate complex end-to-end business processes with built-in governance, exception handling, security/access controls, and operational oversight.
Establish success metrics to measure cycle time reduction, elimination of handoffs, user adoption, and process compliance.
Assess upstream/downstream impacts across integrated systems, document system interactions, data dependencies, and exception paths.
Translate business needs into clear functional specifications, process flows, user stories, and acceptance criteria—including agent-ready rules and guardrails.
Drive UAT readiness, including test planning, end-to-end validation, and stakeholder coordination to ensure solutions meet business expectations.
Collaborate with Development, QA, InfoSec to ensure solutions are secure, scalable, and aligned to enterprise standards.

Required Skills

10+ years of Business Systems Analyst experience supporting large‐scale enterprise applications in a global environment.
4+ years deep experience on Salesforce Service Cloud & Experience Cloud (Community Cloud).
Hands-on experience with Service Cloud, Experience Cloud (Community Cloud), including case intake and knowledge management, omni-channel/intelligent routing, self-service enablement, and customer account/contact data quality—supporting end-to-end service process orchestration and AI-assisted automation.
Experience working in Agile and iterative delivery environments, including backlog refinement, sprint planning, incremental releases, and rapid feedback loops.
Strong requirements gathering, process design, and UAT experience
Ability to work directly with business stakeholders and drive solutions leveraging Salesforce out-of-the-box capabilities
Strong communication skills with the ability to present complex technical concepts clearly and concisely to a variety of audiences.
Salesforce certifications (Salesforce Certified Application Architect, Salesforce Administrator, Service Cloud, Community Cloud), demonstrating strong platform and data model fluency.

Preferred Skills

Experience working in complex, global, and highly integrated enterprise environments.
Experience in the high-tech or semiconductor industry, supporting complex, global and highly integrated business processes
Proven ability to use rapid prototyping or AI-assisted development techniques (e.g., Vibe Coding, low code/no code, or similar approaches) to accelerate solution validation

Dice Id: saicon
Position Id: 26-88453
Posted 2 hours ago

Fitment

Dice Job Match Score™

🛠️ Calibrating flux capacitors...

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

San Ramon, California

•

Yesterday

Easy Apply

Contract, Third Party

Depends on Experience

Sr Salesforce Business Analyst

Palo Alto, California

•

Today

Easy Apply

Contract, Third Party

SFDC BA / Product manager

Palo Alto, California

•

8d ago

Easy Apply

Contract, Third Party

$55 - $60

Salesforce Architect / Developer (Nonprofit Cloud + TaskRay)

Remote or San Jose, California

•

Today

Full-time

Salesforce Service Cloud Business Analyst

Skills

Summary

Dice Job Match Score™

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Salesforce Service Cloud Business Analyst

Job Details

Skills

Summary

Dice Job Match Score™

Similar Jobs