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Xoriant Corporation
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Hiring: Salesforce Business Systems Analyst (Service Cloud)
Location: Santa Clara, CA (Hybrid)
Experience: 12+ Years
Job description
We are looking for an experienced Salesforce Business Systems Analyst (BSA) with strong expertise in Salesforce Service Cloud to bridge business needs with technology solutions. The ideal candidate will work closely with business stakeholders, product owners, Salesforce administrators, developers, and QA teams to deliver scalable and efficient Service Cloud solutions.
Required Skills
12+ years of Business Systems Analyst experience
Strong hands-on experience with Salesforce Service Cloud
Expertise in:
Case Management
Omni-Channel Routing
Service Console
Knowledge Management
Entitlements & Milestones
Email-to-Case & Web-to-Case
Queues, Assignment Rules & Escalation Rules
Salesforce Flows & Approval Processes
Experience gathering business requirements and creating BRDs, functional specifications, user stories, and acceptance criteria
Strong understanding of Agile/Scrum methodologies
Experience supporting UAT, sprint planning, backlog grooming, and production deployments
Excellent communication and stakeholder management skills
ResponsibilitiesGather and analyze business requirements for Salesforce Service Cloud enhancements
Translate business needs into functional and technical specifications
Collaborate with cross-functional teams to design scalable Salesforce solutions
Perform gap analysis and impact assessments
Support testing, deployment, and production issue resolution
Create user documentation, training materials, and conduct end-user training
Ensure solutions align with Salesforce best practices and enterprise standards
With more than 100+ IT Professionals, we have transactions with 30+ clients. We placed professionals, with expertise in fields such as information systems, and IT infrastructure, enabling us to deliver one-stop solutions addressing virtually the full spectrum of technical needs in the industry in the USA.
In terms of the number of IT professionals and the extensiveness of the fields covered, Stone gate Technologies LLC is one of the USA's best providers of technical human resources services.
Intensifying global competition means that power relationships in IT/ITES circles are shifting rapidly. Along with this, USA's IT structure is faced with the need to transform significantly. Our role is to keep up with USA’s ever-changing industry and capture client needs so as to be the fastest in our industry at providing clients with the human resources and best technical services.
The vision of the SGT is to help engineers realize their dreams, provide clients with high-quality services that surpass their expectations, and consequently contribute to a better society for our clients.
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