Sr Business Analyst (Salesforce stories/tickets)

Job Description

Develop, research, test, and implement business process improvements, procedures, and system changes. Use independent judgement to gather and evaluate information to make recommendations for improvements to business processes or systems.

Special Note:
The person will be handling project work and serving as the representative for development, process, and recruitment initiatives. This role will create Salesforce ticket stories, respond to business use cases by translating business requirements into developer-ready work items, and continuously improve standard business processes.

Essential Functions

• Develop alternative views and future business needs to assist management in making business changes to stay ahead of the competition.
• Research the external market and internal business to find and leverage patterns and best practices to improve business processes.
• Apply advanced analysis skills in the development of business process models, procedures, and systems.
• Lead teams to continually look at process improvement strategies for business processes and systems.
• Evaluate business process changes to identify and document business impacts and benefits at a corporate level.
• Act as a subject matter expert to provide business requirements for process improvements and system enhancements.
• Conduct effective interviews and research to determine and document stakeholders, business needs, and requirements.
• Serve as a mentor for requirement methodology and analysis best practices.
• Review technical design deliverables to ensure business objectives are achieved.
• Assist business stakeholders in designing User Acceptance Testing (UAT), defect reporting, and resolution, with the ability to lead these activities.
• Identify training and development materials, communications of changes, manuals, and related documentation.
• Provide post-implementation support, including problem resolution, procedural adjustments, and change management.
• Develop presentations of materials, models, findings, plans, and conclusions.

Required Skills & Qualifications

• Bachelor's Degree in Business Administration or a related field, or equivalent experience.
• Experience in data gathering, research and analytics, problem identification, and presenting solution recommendations.
• Experience with financial and risk analysis, making recommendations, and preparing business cases, including cost-benefit analysis.
• In-depth knowledge of project planning techniques and methodologies.
• Experience with business process analytics using Excel, flowcharting, activity diagrams, and workflow models.
• Demonstrated ability to document, propose, negotiate, and present approaches and solutions.
• Ability to visualize and create plans for future business outcomes and organizational changes.
• Thorough understanding of business implications, project interdependencies, and system interfaces.
• Strong conflict management skills.
• Proficient in facilitating meetings and negotiating across all levels of the organization.
• Ability to multi-task and work effectively in a team environment.
• Proven ability to communicate effectively with both technical and non-technical individuals or groups at all levels of the organization.
• Regularly exercises discretion and independent judgment in the performance of job duties.

Preferred Experience

• Experience handling project work related to development, process improvement, and recruitment initiatives.
• Experience creating Salesforce ticket stories and translating business use cases into actionable developer requirements.
• Experience improving and standardizing business processes across cross-functional teams.