We are seeking a Senior Salesforce Service Cloud Engineer with deep expertise in enterprise integrations and hands-on Agentforce implementation. The ideal candidate will combine strong Salesforce development capabilities with solution architecture, AI agent implementation, and enterprise integration experience.
This role requires a technical leader who can drive Agentforce adoption, design scalable integration solutions, mentor developers, and advise stakeholders on Salesforce best practices and implementation strategies.
Role: Senior Salesforce Service Cloud Engineer – Agentforce & Integrations
Location: Seattle, WA
Work Arrangement: Hybrid – 4 days onsite per week
Rate: Up to $60/hr on C2C
Experience: 8+ years
Key Responsibilities & Requirements
Salesforce Service Cloud
- 8+ years of experience delivering Salesforce solutions in complex enterprise environments.
- Strong knowledge of Service Cloud capabilities, including omnichannel routing, digital channels, case management, knowledge management, entitlements, SLAs, and contact center operations.
- Hands-on expertise in Apex, Lightning Web Components (LWC), Salesforce Flow, APIs, security and sharing, governor limits, and deployment practices.
Agentforce Implementation & Architecture
- Proven hands-on experience implementing Agentforce, covering discovery, solution design, configuration, custom development, integration, testing, deployment, and production optimization.
- Practical experience with Agentforce Builder, subagents/topics, instructions, actions, Prompt Builder, and custom capabilities using Flow, Apex, and APIs.
- Experience grounding AI agent responses in trusted enterprise data, including Salesforce Knowledge and Data 360/Data Cloud.
- Knowledge of Agentforce security best practices, authentication, authorization, least-privilege access, data privacy, prompt-injection defenses, and human escalation.
- Experience establishing agent testing and evaluation practices, including scenario testing, regression testing, negative testing, response quality, action accuracy, and monitoring.
Enterprise Integrations & Data Platforms
- Hands-on experience integrating Salesforce with enterprise platforms and services, including Snowflake, using batch and real-time integration patterns.
- Exposure to event-driven architectures using Kafka or similar streaming technologies.
- Experience integrating with enterprise applications built using Java, Spring Boot, and APIs.
- Strong understanding of enterprise data models, data quality, retrieval relevance, and access controls.
Technical Leadership & Consulting
- Ability to lead and mentor developers, review code and solution designs, establish development standards, and troubleshoot complex issues.
- Experience leading discovery sessions and architecture workshops, evaluating business use cases, assessing implementation readiness, and recommending phased delivery approaches.
- Ability to determine when to use standard Salesforce functionality, deterministic automation, custom development, or Agentforce.
- Experience collaborating with Salesforce product and account teams on features, licensing, SKUs, consumption models, and roadmap capabilities.
- Ability to work effectively with administrators, development teams, data engineers, analytics teams, system integrators, and third-party vendors.
Reporting & Performance Optimization
- Experience with Salesforce reporting and business metrics related to contact center productivity, case lifecycle, customer interactions, and SLA performance.
- Ability to define and monitor Agentforce success metrics, including resolution rate, escalation rate, response quality, latency, and cost per interaction.
Preferred Candidate Profile
- Strong communication, stakeholder-management, and consulting skills.
- Ability to translate business requirements into scalable, secure technical solutions.
- Ownership of technical decisions, implementation quality, and delivery outcomes.
- A balance of hands-on engineering, AI agent implementation, enterprise integration, and technical leadership experience.
Thanks
Deepak Senior Technical Recruiter Email: LinkedIn: |
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