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Track Manager - Verint Customer Engagement

Nityo Infotech Corporation

Hybrid in Seattle, Washington • Yesterday

Easy Apply

Contract

Depends on Experience

Principal Engineer, Software

Verint Systems Inc

Remote • Today

Full-time

USD 165,000.00 - 188,000.00 per year

Associate Engineer, Site Reliability

Verint Systems Inc

Remote • Today

Full-time

Senior WEM AQM Prompt Engineer

Five9, Inc

Remote • Today

Full-time

USD 88,900.00 per year

Cloud Operations Engineer

Verint Systems Inc

Remote • Today

Full-time

Sr. Engineer, Software

Verint Systems Inc

Remote • Today

Full-time

USD 142,000.00 - 175,000.00 per year

Engineer, Software

Verint Systems Inc

Remote • Today

Full-time

Lead Functional Developer Microsoft Dynamics Customer Engagement (CE)

Intralox

Remote • Today

Full-time

USD 61,100.00 per year

Engagement Manager (ServiceNow Certification MUST)

TATA Consultancy Services Limited

Remote • Yesterday

Easy Apply

Full-time

120,000 - 160,000

Job Details

Skills

Verint
Customer
track

Summary

Role :: Track Manager - Verint Customer Engagement

Location :- Seattle, Washington

Job Summary

This role is responsible for driving operational excellence in large-scale Verint environments, ensuring seamless support delivery and continuous service improvement.

The position empowers teams by leveraging advanced collaboration and Verint platform expertise, focusing on optimizing business processes, meeting client SLAs, and fostering a culture of innovation and accountability.

Key Responsibilities

Lead operations management by leveraging Verint Workforce Management and Analytics to optimize business processes, drive continuous improvement, and ensure efficient information flow across support functions.
2. Utilize advanced Verint Collaboration features to facilitate transparent communication of project goals and empower team members in large-scale support environments.
3. Analyze client requirements using Verint Reporting and Analytics tools, ensuring support teams consistently meet and exceed client SLAs and expectations.
4. Mentor and guide project teams in the effective use of Verint solutions, fostering innovation and implementing best practices for process development.
5. Identify opportunities for operational innovation by evaluating Verint system capabilities and integrating new features or process enhancements to support organizational progress.
6. Provide expert-level solutions to complex customer needs using Verint tools, ensuring outcomes align with business objectives and operational parameters.

Skill Requirements

Excellent Ability To Lead, Mentor, And Empower Support Teams Within Complex Project Environments.
2. Advanced Skills In Business Process Optimization And Continuous Improvement Using Verint Solutions.
3. Solid Understanding Of Client Service Management, Sla Adherence, And VerintBased Reporting.
4. Strong ProblemSolving Skills With A Focus On Innovation And Operational Excellence.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10200946b
Position Id: 9082285
Posted 1 day ago

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Vipin Kumar

Recruitment Manager @ Nityo Infotech Corporation

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Seattle, Washington

•

2d ago

Title:WFM Business Analyst / Verint WFM Analyst Location: Seattle, WA(Onsite) Core expertise : Optimizing contact center staffing, scheduling, and labor utilization using the Verint Workforce Management software platform Responsibility : Analyze historical interaction volumes to generate contact volume forecasts. Translate forecasts into precise staffing requirement models. Build and publish optimized agent shift schedules within the Verint platform. Monitor real-time agent activity against sch

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Contract, Third Party

Depends on Experience

Program Manager

Hybrid in Bellevue, Washington

•

28d ago

Payrate: $90.00- $92.98/hr. Summary Support a fast-paced Product organization''s operations function by owning recurring, time-intensive operational processes and building automation to run them more efficiently. Automating the work, you own is a required outcome of this role. ResponsibilitiesOperational data & process management: Maintain org structure, headcount, and capacity data across multiple internal systems; manage recurring administrative processes and share team resources/documentati

Easy Apply

Contract, Third Party

$90 - $92.98

Systems Analyst II

Seattle, Washington

•

Today

Why join us Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex's AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can foc

Full-time

USD 135,720.00 - 169,650.00 per year

Engineering Director, Core Infrastructure

Seattle, Washington

•

Today

Job Description Leads a multple teams to implement strategies for the architecture and delivery of interdependent, scalable distributed systems that meet organizational and customer demands. Orchestrates cross-group optimization for high-throughput, large-scale data processing; aligns stakeholders on scalability requirements; and oversees elastic designs and effective use of data plane platforms. Provides strategic oversight for fault-tolerant, in-service-upgradable architectures, sets directio

Full-time

USD 169,800.00 - 355,400.00 per year