Track Manager - Verint Customer Engagement

Title:WFM Business Analyst / Verint WFM Analyst Location: Seattle, WA(Onsite) Core expertise : Optimizing contact center staffing, scheduling, and labor utilization using the Verint Workforce Management software platform Responsibility : Analyze historical interaction volumes to generate contact volume forecasts. Translate forecasts into precise staffing requirement models. Build and publish optimized agent shift schedules within the Verint platform. Monitor real-time agent activity against sch

Payrate: $90.00- $92.98/hr. Summary Support a fast-paced Product organization''s operations function by owning recurring, time-intensive operational processes and building automation to run them more efficiently. Automating the work, you own is a required outcome of this role. ResponsibilitiesOperational data & process management: Maintain org structure, headcount, and capacity data across multiple internal systems; manage recurring administrative processes and share team resources/documentati

Why join us Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex's AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can foc

Job Description Leads a multple teams to implement strategies for the architecture and delivery of interdependent, scalable distributed systems that meet organizational and customer demands. Orchestrates cross-group optimization for high-throughput, large-scale data processing; aligns stakeholders on scalability requirements; and oversees elastic designs and effective use of data plane platforms. Provides strategic oversight for fault-tolerant, in-service-upgradable architectures, sets directio