The IT Business Lead Analyst is a senior-level position responsible for directing and delivering key initiatives within our four-pillar intelligent servicing automation program. In this role, you will drive the end-to-end transformation of back-end servicing lifecycles, integrating predictive processing, risk-based governance, and generative artificial intelligence to eliminate manual operational touchpoints. You will partner with solutions architects, engineering leads, and business stakeholders to design scalable systems leveraging predictive processing, risk-based governance, and generative artificial intelligence across global operations.
Responsibilities:
- Lead end-to-end discovery phases, feasibility studies, and business process mapping for strategic intelligent servicing and automation initiatives
- Translate high-level business objectives into structured epics, detailed user stories, unambiguous acceptance criteria, and comprehensive workflow diagrams.
- Collaborate with solutions architects and engineering leads to ensure technical designs satisfy business requirements, operational standards, and control mandates
- Automate back-end servicing lifecycles by eliminating manual touchpoints across transaction processing, validation, exception management, and reconciliation.
- Perform data analysis using SQL and data profiling techniques to uncover root causes, validate business logic, and evaluate automation performance.
- Drive backlog refinement sessions, sprint planning participation, and sprint demonstrations alongside cross-functional engineering teams.
- Deploy predictive processing models that analyze historical client behavior and response patterns to drive straight-through transaction execution.
- Establish a tiered risk-based automation framework that aligns controls and oversight to transaction risk profiles with enhanced governance for high-risk activities.
- Implement generative artificial intelligence solutions to automate control execution, real-time monitoring, compliance validation, and proactive exception identification.
- Translate high-level strategic objectives into structured epics, detailed user stories
Personal Development:
In the role, the business analyst will have opportunities for senior management exposure, to make highly impactful process improvements, and to grow their leadership skills.
The business analyst will:
- Gain leadership skills and exposure to other leaders across the bank
- Grow to lead larger projects/programs over time.
- Enhance presentation skills that cater to the audience using multiple mediums (verbal, PowerPoint, Excel, etc.)
- Grow subject matter expertise in data across Citigroup, lending concepts, Citi systems and
Recommended Qualifications:
- 6 + years of experience working in Data Analytics, Product Management, Business Analytics , preferably in banking domain.
- Proven experience leading technical business analysis and delivering large-scale automation or digital transformation programs within financial services.
- Demonstrated ability to step into loosely defined problem spaces, structure complex challenges, and establish consensus across business, product, risk, and engineering leadership.
- Strong expertise in leading end-to-end discovery, defining epic breakdowns, and writing high-quality user stories with clear, testable acceptance criteria.
- Working knowledge of Python scripting and prompt engineering techniques to support data analysis, prototyping, and generative artificial intelligence implementations
- Hands-on proficiency with SQL, data modeling, and dataset profiling to validate business rules and evaluate automation performance.
- Exceptional stakeholder management skills with the ability to build consensus across business, product, risk, and engineering leadership.
Education:
- Bachelor\'s degree/University degree or equivalent experience
- Master\'s degree preferred
Additional Qualifications:
- Experience in wholesale lending operations, high-risk cash movement and payment servicing platforms.
- Knowledge of loans products or credit risk management is a plus.
- Demonstrated expertise in back-end transaction lifecycle automation, exception management workflows, straight-through processing, and operational reconciliations.
- In-depth understanding of operational risk management, tiered control frameworks, and regulatory compliance standards in financial institutions.
- Practical knowledge of enterprise workflow orchestration platforms, modern integration patterns, and operational artificial intelligence governance.
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Job Family Group:
Decision Management
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Job Family:
Business Analysis
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Time Type:
Full time
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Primary Location:
Tampa Florida United States
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Primary Location Full Time Salary Range:
$113,840.00 - $170,760.00
In addition to salary, Citi?s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
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Most Relevant Skills
Please see the requirements listed above.
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Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
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Anticipated Posting Close Date:
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Automated Processing and AI
We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate\'s skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.
Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.
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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .
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