Software Guidance & Assistance, Inc. (SGA) is searching for an Operations Director / Senior Business Analyst - Transaction Banking for a CONTRACT assignment with one of our premier Financial Services clients in Dallas, TX .
Hybrid: 3 days onsite per week, increasing to 4 days onsite.
Responsibilities:
- Support a highly visible, multi-phase transformation initiative within Global Transaction Banking (GTB) Operations related to the acquisition and integration of a new entity.
- Lead business analysis activities for complex transaction banking projects, system implementations, and operational process improvements.
- Gather, analyze, and document business requirements, functional specifications, and current-state/future-state operating models.
- Develop and manage detailed project plans, deliverables, milestones, and implementation activities across multiple workstreams.
- Define UAT strategies, test plans, and test cases; coordinate unit testing, integration testing, and user acceptance testing.
- Analyze corporate and commercial deposit operations, back-office processes, system interfaces, and operational risks.
- Design and reengineer business processes to improve operational efficiency, strengthen controls, and reduce costs.
- Develop operational procedures, process documentation, training materials, knowledge libraries, and job aids.
- Support system training and implementation readiness for Operations users.
- Collaborate with business stakeholders, technology teams, change management, and external partners to deliver project objectives.
- Develop operational metrics and reporting to measure performance and identify improvement opportunities.
- Ensure solutions and processes align with regulatory requirements, internal policies, and operational risk management standards.
Required Skills:
- 8+ years of Business Analysis experience within transaction banking, corporate/commercial banking, or deposit operations.
- Strong understanding of corporate and commercial deposit products, back-office operational processes, system interfaces, and risk management techniques.
- Experience with FDIC insurance implementation and related banking operational requirements.
- 4+ years of hands-on User Acceptance Testing (UAT) experience, including test planning, test case development, and execution.
- 3+ years of experience with business analysis tools and methodologies, including JIRA and Confluence.
- 3+ years of experience with project management principles and methodologies, including Agile and Waterfall.
- Advanced proficiency with Microsoft Office tools, including Excel and PowerPoint, and process mapping tools such as Visio.
- Strong experience gathering business requirements, documenting workflows, and developing operational policies and procedures.
- Excellent communication, stakeholder management, negotiation, and interpersonal skills.
- Ability to work independently, manage competing priorities, and deliver within a complex, fast-paced environment.
- Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
Preferred Skills:
- Business Analysis certification (CBAP, CCBA, or equivalent).
- Consulting background, preferably supporting banking transformation or systems implementation initiatives.
- Product Owner or Product Ownership experience.
- Experience creating, modifying, and maintaining Power BI dashboards.
- Experience supporting banking acquisitions, integrations, deposit migrations, or large-scale operational transformation programs.
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SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .
SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance rega
