Job Details

Skills

Microsoft Windows
Mobile Devices
Management

Summary

Desktop Support Engineer

Introduction:

The Desktop Support Engineer will be responsible for providing hands-on IT support for end-user devices, workplace technology, and office infrastructure services at onsite locations in the USA. The role requires strong experience in deskside support, hardware lifecycle services, incident request handling, asset coordination, and user support in an enterprise environment. The engineer will act as the primary onsite contact for IT operational support and ensure timely resolution of tickets.

Responsibilities:

Hardware Support: Set up and fix laptops (Windows/Mac), monitors, printers, and meeting room tech.
Tech Bar Support: Run the office walk-up IT desk to assist employees face-to-face.
Troubleshooting: Resolve daily network, VPN, email, OS, and software issues.
Asset Lifecycle: Track physical inventory, handle new-hire deployments, and manage equipment returns.
Ticket Management: Resolve incoming incidents in ServiceNow within target deadlines (SLAs).

Requirements:

Required Skills: Microsoft Windows, Mobile Devices, Management,ServiceNow

Preferred Skills: ITIL certification, experience with ServiceNow, strong communication skills

Thank you,

Bharath M

Account Manager

Astir IT Solutions, Inc - An E-Verified Company

Email:

50 Cragwood Rd. Suite # 219, South Plainfield, NJ 07080

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10110032
Position Id: AIT-DSE-07142
Posted 3 days ago

Fitment

Dice Job Match Score™

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Robert Markowitz

Recruiter @ Astir IT Solutions

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Desktop Support Engineer

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Summary

Desktop Support Engineer

Introduction:

Responsibilities:

Requirements:

Dice Job Match Score™

Robert Markowitz

Similar Jobs

Desktop Support Engineer

Job Details

Skills

Summary

Desktop Support Engineer

Introduction:

Responsibilities:

Requirements:

Dice Job Match Score™

Robert Markowitz

Similar Jobs