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Desktop Support Technician- Bilingual in English and Korean

Fountain Valley, CA, US • Posted 30+ days ago • Updated 7 hours ago

Full Time

On-site

USD $40,000.00 - 80,000.00 per year

Fitment

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Job Details

Skills

Bilingual
English
Korean
Preventive Maintenance
Performance Management
Project Management
Remote Support
Software Installation
Issue Tracking
Onboarding
Active Directory
Adobe Acrobat
Internet
Computer Networking
MDF
Switches
Routers
Computer Hardware
Network
Microsoft Operating Systems
Microsoft Windows 7
Microsoft Office
Microsoft Windows
Customer Service
Attention To Detail
Communication

Summary

Field Desktop Support Tech- Bilingual in English and Korean
Role: Full Time
Shift Time: 12 noon- 8 PM PT
Location: Orange County, CA Onsite/In-person

Responsibilities:

Desktop support experience- troubleshooting, configuration, software installation
Experience with ticketing system
Review onboarding requests, review tickets and document issues
Adept at M365, Windows, Active Directory, ticketing systems
Provide troubleshooting and support to end users on a variety of issues- incidents and problems
Provide technical assistance to the customer (Examples)
- Password reset
- Account information
- Case number information
- Adobe Reader issues
- Brower issues
- Technical computer issues
- Internet connectivity
Set up equipment for employee use
Image computers using a variety of methods
Install and perform minor repairs to computers and peripheral equipment within the office premises
Strong networking skills- IDF/MDF, switches, routers, access point

Experience:

2-5 years of experience in software, hardware and network
Provide technical assistance for user questions/issues on Windows 7, 8 and 10 along Microsoft Office 2010 through Office 365, M365
Experience with of Windows, M365, PC and Printer configuration
Strong customer service skills, detail oriented, and deadline driven
Strong communication skills and client interfacing skills
Enthusiastic and willing to take initiative

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: OSIAH
Position Id: a981a5595587f83ab596a6bd5e8aeb45
Posted 30+ days ago

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