Desktop Support

Irvine, CA, US • Posted 3 days ago • Updated 2 days ago
Contract W2
12 Months
No Travel Required
On-site
Depends on Experience
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Active Directory
  • Internet
  • Routers
  • Switches
  • Computer Hardware
  • Microsoft Windows
  • Microsoft Office

Summary

  • Desktop support experience- troubleshooting, configuration, software installation
  • Experience with ticketing system
  • Review onboarding requests, review tickets and document issues
  • Adept at M365, Windows, Active Directory, ticketing systems
  • Provide troubleshooting and support to end users on a variety of issues- incidents and problems
  • Provide technical assistance to the customer (Examples)
    - Password reset
    - Account information
    - Case number information
    - Adobe Reader issues
    - Brower issues
    - Technical computer issues
    - Internet connectivity
  • Set up equipment for employee use
  • Image computers using a variety of methods
  • Install and perform minor repairs to computers and peripheral equipment within the office premises
  • Strong networking skills- IDF/MDF, switches, routers, access point

 
Experience:

  • Minimum 5 years of experience in software, hardware, and network
  • Provide technical assistance for user questions/issues on Windows 10, newer OS along with Microsoft Office 2010 through Office 365, M365
  • Experience with of Windows, M365, PC and Printer configuration
  • Strong customer service skills, detail oriented, and deadline driven
  • Strong communication skills and client interfacing skills
  • Enthusiastic and willing to take initiative
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91122944
  • Position Id: 9086804
  • Posted 3 days ago
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