Role – Qualys Lab Technician
Location – Irvine, CA (100% onsite)
POSITION DESCRIPTION:
We are seeking a highly skilled and experienced Lab Infrastructure Services Engineer to join Client’s team. The successful candidate will be responsible for the daily operations and maintenance of our product labs, with a particular focus on supporting the labs in Santa Clara. This role requires a deep understanding of data center management, Networking, automation, and lab-specific hardware and software tools. The individual will work on a range of projects within the Engineering labs, providing vital support for lab infrastructure, hardware, and software systems to ensure smooth operations and optimal performance.
RESPONSIBILITIES:
This position's primary focus, at this time, will be to support labs located in Santa Clara. Product labs support and on building, enhance, and maintain highly available infrastructure.
Ability to work independently or as a team on repetitive physical tasks without direct supervision after initial on-the-job training on tasks as outlined below:
- Install, configure, and maintain lab-specific hardware and software applications and tools used by research teams.
- Document HW setups, and best practices for knowledge sharing and reference.
- Removal of end-of-life hardware from engineering labs
- Strong knowledge of networking concepts, protocols, and technologies (e.g., TCP/IP, VLANs, routing, switching).
- Strong experience with Linux system administration, networking, and hardware troubleshooting.
- Hands-on experience automating infrastructure using tools such as Ansible
- Proficiency in Linux and Windows server administration and troubleshooting.
- Assist in asset and HW components inventory management (GLPI) and develop custom reports
- Test HW boards and server components.
- Troubleshooting power distribution unit (PDU) and network switch related issues
- Should be flexible to work with remote teams in India to debug any lab-related issues.
- General housekeeping of labs
- Proven ability to work independently and manage multiple tasks and priorities in a fast-paced environment.
- Maintain overall lab organization and cleanliness, including removal of packaging materials (e.g., cardboard boxes) and general housekeeping to ensure a safe and efficient working environment
- Manage lab shipping and receiving activities, including tracking incoming and outgoing equipment
Requirements:
- A minimum of X-X years of related experience in the engineering lab environment
- Commitment to Quality
- Great communication skills with accountability to internal customers and Labs
- Experience with standard lab equipment (e.g., Racks, test bed benches, switches, and power supplies)
- In-depth knowledge of PHP, Python, and MySQL
- In-depth knowledge of configuration management tools (Ansible, Terraform)
- In-depth knowledge of System/OS level TCP/IP Networking is a must.
- Must be able to lift 50 lbs. and work inside a data center environment
- Must be able to rack-mount servers and connect required cabling
- Must be able to work extended hours inside a data center environment
- Must be able to work with minimal supervision
- Must be willing to work onsite
Jaishree Sharma
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