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Position Summary
The HCI Platform Analyst is responsible for supporting and operating enterprise hyperconverged infrastructure environments across data center and hybrid platforms. This role focuses on managing day-to-day operations, monitoring, provisioning, and troubleshooting across integrated stacks including compute, storage, and networking. The ideal candidate is a hands-on operator with foundational knowledge of hyperconverged infrastructure who can execute standard procedures, support infrastructure stacks end-to-end, and maintain stable, secure, and high-performing environments under established engineering standards.
Key Responsibilities
- Support daily operations of hyperconverged infrastructure stacks, including compute nodes, storage nodes, and network components.
- Assist in building, deploying, and expanding infrastructure clusters under the guidance of senior engineers.
- Install, configure, and support hypervisor platforms across environments.
- Perform routine system administration tasks such as patching, upgrades, monitoring, and lifecycle maintenance.
- Execute patching and security updates to ensure environments remain compliant with vendor and security standards.
- Support provisioning and management of virtual machines, storage resources, and cluster configurations.
- Assist with managing network configurations including Layer 2 switching and VLAN setup.
- Troubleshoot and support infrastructure components-compute, storage, and network layers.
- Monitor infrastructure performance metrics and escalate issues as needed.
- Assist with OS installations, system builds, and server provisioning.
- Track and validate license management for infrastructure platforms and software.
- Perform migration activities like VM migrations and cluster workload balancing following documented procedures.
- Coordinate with vendors for support cases and troubleshooting hardware/software issues.
- Support observability and monitoring platforms to ensure accurate system health alerts.
- Conduct remote management activities, including hardware troubleshooting with data center teams.
- Maintain documentation, runbooks, and inventory records.
- Participate in a 24x7 on-call rotation to support infrastructure incidents.
- Follow operational procedures for incident response, change management, and maintenance tasks.
- Support infrastructure services such as DNS, load balancing, and VIP management.
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, or equivalent experience.
- 2 to 5+ years of experience in infrastructure operations, system administration, or data center support roles.
- Hands-on experience with virtualization platforms, preferably VMware.
- Exposure to enterprise infrastructure environments, including compute, storage, or networking.
- Basic understanding of server hardware, storage, and infrastructure lifecycle management.
- Familiarity with networking concepts such as VLANs, DNS, and load balancing.
- Understanding of infrastructure monitoring and observability tools.
- Knowledge of automation and scripting (PowerShell, Python, or similar) is a plus.
- Strong troubleshooting and problem-solving skills in a support environment.
- Ability to follow standard operating procedures with discipline.
- Excellent attention to detail and ownership.
- Ability to collaborate effectively across infrastructure, network, and application teams.
- Willingness to grow into more advanced infrastructure engineering roles.
- Relevant certifications, such as HPE, Dell/EMC, cloud, or infrastructure-specific certifications.
Preferred Qualifications
- Exposure to hyperconverged infrastructure platforms such as Nutanix or VMware vSAN.
- Experience with server provisioning, OS installation, and lifecycle management.
- Familiarity with infrastructure monitoring, observability, and automation tools.
- Understanding of ITIL processes including incident, change, and problem management.
- Experience with automation and scripting in production environments.
- Dell VxRails or HPe dHCI experience.
Why This Opportunity May Be Appealing
This role offers the chance to work with a leading organization supporting enterprise infrastructure environments, providing valuable experience in hyperconverged infrastructure and virtualization technologies. It features a hybrid work schedule with a supportive team environment, participation in a 24x7 support rotation, and opportunities for professional growth into more advanced infrastructure engineering responsibilities. The position also offers light travel and the opportunity to develop expertise across a broad range of infrastructure components within a dynamic and evolving technology landscape.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.
Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit .
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
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