Job#: 3057000 Job Description: Senior Salesforce Business Analyst
Position Summary
We are seeking an experienced
Senior Salesforce Business Analyst to support a large-scale Salesforce modernization and optimization initiative. This role will work closely with business stakeholders, product owners, architects, developers, QA, and project leadership to define requirements, clarify business needs, and support delivery across multiple Salesforce workstreams.
The Business Analyst will help bridge business and technical teams throughout discovery, development, testing, deployment, and transition.
Key Responsibilities
- Lead requirements gathering and facilitate discovery sessions with business and technical stakeholders.
- Translate business needs into clear functional requirements, user stories, process flows, and acceptance criteria.
- Maintain and refine requirements and backlog items throughout the project lifecycle.
- Partner with Salesforce architects and development teams to clarify requirements and support solution design.
- Identify process gaps, dependencies, risks, and opportunities for improvement.
- Support backlog prioritization, sprint planning, and ongoing requirements clarification.
- Coordinate with QA and business stakeholders during testing and user acceptance activities.
- Support release readiness, deployment planning, documentation, and transition activities.
- Facilitate stakeholder workshops and communicate requirements, decisions, and impacts across teams.
- Help manage scope by identifying new requests or changes that may fall outside established requirements.
Salesforce Workstreams
The Business Analyst may support initiatives across areas such as:
- Salesforce platform modernization
- Data storage and archival
- Apex and automation modernization
- Salesforce Flow
- QA and test automation
- Environment and data management
- Release and deployment readiness
Required Qualifications
- 5+ years of Business Analyst experience supporting complex enterprise technology initiatives.
- Strong experience supporting Salesforce implementations, enhancements, or modernization initiatives.
- Experience gathering and documenting business and functional requirements.
- Strong experience developing user stories, acceptance criteria, process flows, and other requirements documentation.
- Working knowledge of Salesforce functionality, automation, data, and platform capabilities.
- Experience working with business stakeholders, architects, developers, QA, and project leadership.
- Experience supporting Agile or hybrid delivery environments.
- Strong communication, facilitation, analytical, and problem-solving skills.
- Ability to translate between business requirements and technical teams.
Preferred Qualifications
- Salesforce modernization or transformation experience.
- Experience with Salesforce Flow, Apex, integrations, data management, or automation initiatives.
- Familiarity with Jira, Azure DevOps, or similar backlog-management tools.
- Experience supporting testing, UAT, release readiness, and production deployments.
- Salesforce Business Analyst, Administrator, or related certification.
- Experience working within large or regulated enterprise environments.
What Success Looks Like
- Business requirements are clearly documented and understood by delivery teams.
- User stories and acceptance criteria provide sufficient clarity for development and testing.
- Business and technical stakeholders remain aligned on scope and priorities.
- Requirements issues and dependencies are identified early.
- Changes are appropriately documented and communicated.
- Business stakeholders are effectively supported through testing, release, and transition.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.
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