Overview
We are seeking a strategic and execution-oriented Senior Product Designer to shape the future of an Operations Workbench platform used by field leaders and operational teams to manage business performance, execute workflows, and drive decision-making.
This role requires a designer who can balance long-term product vision with hands-on delivery. The ideal candidate has experience designing complex digital applications that support users operating in physical environments such as retail, hospitality, logistics, field services, transportation, manufacturing, or other operationally intensive industries.
You will partner closely with Product Management, Engineering, Research, and business stakeholders to define the future-state experience while delivering meaningful improvements that solve real customer and operational challenges today.
What You'll Do
Product Vision & Strategy
- Define and influence the long-term product vision and user experience strategy for operational platforms and workflow applications.
- Create future-state concepts and North Star experiences that align user needs with business objectives.
- Translate strategic opportunities into actionable product experiences and roadmap recommendations.
User Experience Design
- Lead the end-to-end design process from discovery through delivery.
- Create user flows, journey maps, wireframes, prototypes, and high-fidelity designs.
- Design intuitive experiences that simplify complex operational workflows and decision-making processes.
- Balance business, user, and technical requirements to deliver scalable solutions.
Research & Customer Understanding
- Conduct and synthesize user research to understand behaviors, pain points, and opportunities.
- Observe and learn from users operating in real-world work environments.
- Leverage qualitative and quantitative insights to guide design decisions.
Cross-Functional Leadership
- Partner closely with Product Managers, Engineers, Researchers, and business stakeholders.
- Facilitate workshops, design reviews, and strategic discussions to build alignment.
- Advocate for user-centered design principles throughout the product development lifecycle.
Design Systems & Execution
- Contribute to and leverage design systems to create consistent experiences at scale.
- Deliver production-ready designs and collaborate with engineering teams through implementation.
- Use data and feedback to continuously measure and improve experiences.
Required Qualifications
- 5+ years of experience in Product Design, UX Design, Interaction Design, or a related discipline.
- Experience designing complex digital products, business applications, enterprise platforms, or workflow-driven experiences.
- Demonstrated ability to shape product strategy and influence long-term product vision.
- Strong portfolio showcasing end-to-end design thinking, problem solving, and measurable business impact.
- Expertise in user-centered design methodologies, information architecture, interaction design, and prototyping.
- Experience collaborating with Product Management and Engineering teams in agile environments.
- Strong communication and stakeholder management skills.
- Proficiency with Figma and modern design and prototyping tools.
Preferred Qualifications
- Experience designing B2B, enterprise, SaaS, or operational applications.
- Experience supporting users who perform work in physical environments such as retail, hospitality, logistics, manufacturing, transportation, healthcare, or field services.
- Background designing dashboards, operational tools, reporting platforms, or workflow systems.
- Experience conducting field research, contextual inquiry, or observational studies.
- Experience with design systems and scalable product ecosystems.
- Familiarity with AI-powered experiences, automation workflows, or intelligent decision-support tools.
- Experience mentoring designers or leading complex design initiatives.
Success in This Role
The successful candidate will be able to:
- Establish a clear vision for the future of operational user experiences.
- Simplify complex workflows into intuitive and effective digital solutions.
- Build strong partnerships across business and technology teams.
- Deliver high-quality designs that improve productivity, efficiency, and business outcomes.
- Balance strategic thinking with hands-on execution in a fast-paced product environment.
Education
Bachelor's degree in Design, Human-Computer Interaction (HCI), Psychology, Human Factors, Computer Science, or a related field preferred. Equivalent professional experience will also be considered.
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