Search Jobs | Dice.com

Job Details

Skills

Desktop Engineer
End User Computing Specialist
Deskside
Helpdesk
IT Support

Summary

Position: Desktop Engineer - End User Computing Specialist

Location: Jersey City, NJ

Hiring: W2 Contract

Job Description:

Overview: As an End User Computing Specialist, you will be responsible for managing and optimizing the end-user computing environment within our organization. Your role will focus on ensuring that all users have reliable access to the necessary technology resources, providing technical support, and implementing solutions to enhance user productivity and satisfaction.

Working Conditions:

This role typically operates in an office environment, with occasional travel to different locations as needed.
May require flexibility in working hours to accommodate after-hours support or project deadlines.
Conclusion: Join our team as an End User Computing Specialist and contribute to the optimization and support of our organization s end-user computing environment.
This role offers opportunities to leverage your technical expertise, drive innovation, and ensure that our users have reliable access to technology resources that enable them to perform their roles effectively.
If you are passionate about technology and delivering exceptional user experiences, we invite you to apply and be a part of our dynamic team.

Responsibilities:

Technical Support and Issue Resolution:

Serve as a subject matter expert for all end-user computing technologies, including desktops, laptops, mobile devices, and associated software.
Provide advanced troubleshooting and technical support for complex issues escalated from Level 1 and Level 2 support teams.
Ensure timely resolution of critical incidents to minimize downtime and impact on business operations.

System Administration and Optimization:

Manage and maintain desktop operating systems (e.g., Windows, macOS) and software applications, ensuring they are up-to-date and secure.
Implement and maintain endpoint management solutions for efficient software distribution, patch management, and remote support.
Optimize end-user computing environments to enhance performance, reliability, and security.

User Training and Documentation:

Develop and deliver training sessions and workshops to educate users on best practices for using technology tools and applications effectively.
Create and update documentation, user guides, and knowledge base articles to empower users to troubleshoot common issues independently.

Security and Compliance:

Implement and enforce security policies and procedures to protect end-user devices, data, and systems from security threats.
Conduct regular audits and assessments to ensure compliance with regulatory requirements and organizational standards.

Technology Evaluation and Implementation:

Research, evaluate, and recommend new technologies, tools, and solutions to improve end-user computing capabilities and user experience.
Lead or participate in projects related to the deployment, integration, and migration of end-user computing systems and applications.

Customer Service and Relationship Management:

Foster positive relationships with end users and stakeholders, ensuring high levels of customer satisfaction through responsive and effective support.
Communicate technical information and updates to non-technical users in a clear and understandable manner.

Requirements:

Proven experience as an End User Computing Specialist, Desktop Support Engineer, or similar role, with a strong technical background in supporting end-user technologies.
In-depth knowledge of desktop operating systems, productivity software (e.g., Microsoft Office, collaboration tools), and endpoint security principles.
Experience with endpoint management tools (e.g., SCCM, Jamf, Intune) and remote support technologies.
Strong problem-solving skills and ability to troubleshoot complex technical issues independently.
Excellent communication and interpersonal skills, with a customer-focused approach.
Bachelor s degree in information technology, Computer Science, or a related field;
relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) are a plus.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: hexaware
Position Id: 9038551
Posted 17 hours ago

Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Contact the job poster

Sagar Kumar

Talent Acquisition Specialist @ Hexaware Technologies, Inc

View Profile

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

IT End User Support Specialist

New York, New York

•

Today

Astreya is seeking a highly skilled and customer-focused IT End User Support Specialist (L4) to provide advanced onsite and remote technical support within a demanding, fast-paced enterprise environment. This role requires a seasoned IT professional with deep technical expertise across endpoint technologies, enterprise systems, collaboration platforms, and infrastructure services. The ideal candidate is a self-directed problem solver who thrives in high-volume environments, can effectively manag

Full-time

USD 40.92 - 64.62 per hour

Manager, IT Service Desk & End User Computing

Tarrytown, New York

•

Today

About the RoleOur client is seeking an experienced Manager, IT Service Desk & End User Computing to lead a high-performing technical support organization serving a multi-site healthcare environment. This role is ideal for a hands-on technical leader who enjoys developing teams, improving service operations, and driving meaningful change. You'll oversee Service Desk and End User Computing operations while implementing IT Service Management (ITSM) best practices, improving operational metrics, and

Easy Apply

Full-time

Depends on Experience

EUC (End User Computing) Architect

Bridgewater, New Jersey

•

5d ago

EUC (End User Computing) Architect Location: Bridgewater NJ or Plano, TX - Fulltime EUC Architect Key Skills End User Computing (EUC) Architecture and StrategyMicrosoft Intune (Endpoint Manager)Microsoft 365 (Email, Exchange Online, Outlook, Teams)Service Desk Operations, Deskside Support and ITSM ProcessesVirtual Desktop Infrastructure (VDI) Citrix, VMware Horizon, Azure Virtual Desktop (AVD)Sizing, Solution Validation Redlining SOW and participation in RFP along with presales team Summary: Th

Easy Apply

Full-time

Depends on Experience

IT Service Desk Technician L2 (NY)

New York, New York

•

Today

12-Month W2 Contract (No Visa Sponsorship/No Student Sponsorship/No C2C) Onsite daily in New York, NY (10004 - Financial District) Pay up to $40/hr. (No PTO and No Paid Holidays) The ideal candidate will have 5 years of experience supporting both Mac and Windows enterprise environments (over 500 end users), with a stronger emphasis on Mac. Experience supporting SaaS applications such as Okta, Slack, Google Workspace, Github, Gitlab administration, GenAI LLM platform administration are needed.

Full-time

USD 40.00 per hour

Filter Results

Job post features

Posted date

Work settings

Employment type

Distance

Employer type

Work authorization

Desktop Engineer - End User Computing Specialist

Skills

Summary

Dice Job Match Score™

Sagar Kumar

Similar Jobs

Desktop Engineer - End User Computing Specialist

Job Details

Skills

Summary

Dice Job Match Score™

Sagar Kumar

Similar Jobs