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Desktop Support Tech I

The University of Kansas Health System

Kansas City, Kansas • Today

Full-time

Desktop Support Tech I

The University of Kansas Health System

Lenexa, Kansas • Today

Full-time

Desktop Support Technician I (Virtual Service Tech)

NCI Information Systems, Inc.

Remote • Today

Full-time

USD 22.22 per hour

Desktop Support Technician I

NCI Information Systems, Inc.

Remote • Today

Full-time

USD 22.22 per hour

Computer Support Associate I - Infrastructure

CTC USA, LLC

Olathe, Kansas • 2d ago

Easy Apply

Contract

Desktop Support Technician II (Virtual Service Tech)

NCI Information Systems, Inc.

Remote • Today

Full-time

USD 24.45 per hour

Desktop Support Engineer

Innosoul inc

Remote • 5d ago

Easy Apply

Contract, Third Party

Depends on Experience

Desktop Support-IV | W2/1099 | Applicant Must Be Current WI Resident | No C2C

V.L.S. Systems, Inc

Remote • 4d ago

Easy Apply

Contract

Depends on Experience

Desktop Support Technician / Onsite in Scottsdale

Motion Recruitment Partners, LLC

Remote • Today

Easy Apply

Contract

$25 - $29

Desktop Support Technician - $41 CTC - REMOTE (CURRENT WI Resident)

Chandra Technologies, Inc.

Remote • 5d ago

Easy Apply

Contract, Third Party

Depends on Experience

Desktop Support Technician

Motion Recruitment Partners, LLC

Remote or Laconia, New Hampshire • Today

Easy Apply

Contract

Desktop Support Engineer L1 - PR

Blue Mantis

Remote • Today

Full-time

USD 21.00 - 25.00 per hour

Desktop/End User Support Technician

Humana Inc

Remote or Florida • Today

Full-time

USD 44,900.00 - 60,200.00 per year

Help Desk Support/Help Desk Specialist I (Remote)

Kforce Technology Staffing

Remote or Tucson, Arizona • Today

Contract

$17 - $25 hourly

Azure Virtual Desktop Architect

BDO

Remote or Akron, Ohio • Today

Full-time

USD 145,000.00 - 175,000.00 per year

Azure Virtual Desktop System Administrator

AERMOR LLC

Remote or Suffolk, Virginia • Today

Full-time

USD 95,000.00 - 110,000.00 per year

Software Engineer, Desktop, Artificial Intelligence (AI) Required, Work From Home - G

Next Step Systems

Remote • Yesterday

Easy Apply

Full-time

$150,000 - $170,000

IT Virtual Desktop Infrastructure Engineer

Holland & Knight LLP

Remote or Tampa, Florida • Today

Full-time

Desktop Engineer Mac & Ubuntu

Xoriant Corporation

Remote • 25d ago

Easy Apply

Contract

$60 - $70

Principal Software Engineer - Desktop and Mobile Applications - Roon

Harman International

Remote or California • Today

Full-time

USD 134,250.00 - 196,900.00 per year

Job Details

Skills

Usability
Communication
FOCUS
Service Desk
Accounting
Service Level
Collaboration
Issue Tracking
Attention To Detail
Knowledge Base
Policies and Procedures
Management
Inventory
Purchasing
Shipping
Productivity
Computer Hardware
Network
SAP BASIS
Remote Support
Computer Networking
Technical Support
Training
Microsoft Windows
Customer Service
Recruiting
Conflict Resolution
PDF
DRP

Summary

Position Title

Desktop Support Tech I

Bell Hospital

Position Summary / Career Interest:
Provides support, through multiple channels with a primary focus on side by side support, on installation, configuration
and ongoing usability of desktop computers, peripheral equipment and software. Creates and maintains knowledge articles in accordance with departmental standards.

Responsibilities and Essential Job Functions

Primary responsibility is assisting users with the installation, configuration, and ongoing usability of supported computing platforms, peripheral devices and software within established standards and guidelines.
Secondary responsibility is assisting users over the telephone, through email, online chat and/or at the desk side in a prompt, professional and courteous manner.
Works with third-party vendors to resolve technical problems with desktop computing equipment and software.
Skilled in communication, both oral and written, under potentially adverse situations with a focus on customer service and satisfaction.
Responsible for obtaining and thoroughly documenting all pertinent information in the diagnosis and resolution of a problem using the Hospital Service Desk tracking system.
Maintains an ever-increasing level of proficiency in hardware, software, networking and other technologies related to the HITS department.
Participates in Hospital technology projects as assigned.
Maintains an accurate accounting of time spent on end user issues and on HITS projects.
Demonstrates competence in prioritizing and resolving user issues within Hospital defined Service Level Agreements (SLAs).
Demonstrates competence in troubleshooting and resolution of reported issues and the ability to collaborate with and escalate to, using appropriate channels, technology teams required to resolve issues that cannot be resolved at Tier I.
Demonstrates competence in documenting trouble ticket resolutions with a keen attention to detail, maintains Hospital knowledgebase articles and actively participates in maintaining support policies and procedures.
Demonstrates the ability to manage time and resources in the best interest of the Hospital.
Demonstrates competence in compiling data to maintain inventory, purchasing, shipping and other records.
Identifies opportunities for training that would improve productivity and proficiency within the department or within the Hospital.
Trains end users on basic hardware, software and network resources, on a one-on-one basis.
Provides on-site support and remote support for workstations and networking components in multiple locations in the Kansas City metro and outlying areas.
Participates in on-call rotation to provide end user support during off hours, holidays and weekends.
Demonstrates a willingness to work in a team-oriented, collaborative environment.
Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education and Experience

Associates Degree in Technology related field or 1 year of experience in lieu of Associates Degree.
High School Graduate or GED.

Preferred Education and Experience
Knowledge Requirements

Training or experience in Windows operating system and/or Apple ecosystems.
Experience in face to face or online customer service/support.

Time Type:
Full time

Job Requisition ID:
R-56108

Important information for you to know as you apply:

The health system is an equal employment opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status. See also Diversity, Equity & Inclusion.
The health system provides reasonable accommodations to qualified individuals with disabilities. If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link
Employment with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.pdf and signing the agreement to the DRP.

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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91112270
Position Id: 505364c1b5cd1cee4ef17d1bc118db97
Posted 1 day ago

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Similar Jobs

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Job Details

Skills

Usability
Communication
FOCUS
Service Desk
Accounting
Service Level
Collaboration
Issue Tracking
Attention To Detail
Knowledge Base
Policies and Procedures
Management
Inventory
Purchasing
Shipping
Productivity
Computer Hardware
Network
SAP BASIS
Remote Support
Computer Networking
Technical Support
Training
Microsoft Windows
Customer Service
Recruiting
Conflict Resolution
PDF
DRP

Summary

Primary responsibility is assisting users with the installation, configuration, and ongoing usability of supported computing platforms, peripheral devices and software within established standards and guidelines.
Secondary responsibility is assisting users over the telephone, through email, online chat and/or at the desk side in a prompt, professional and courteous manner.
Works with third-party vendors to resolve technical problems with desktop computing equipment and software.
Skilled in communication, both oral and written, under potentially adverse situations with a focus on customer service and satisfaction.
Responsible for obtaining and thoroughly documenting all pertinent information in the diagnosis and resolution of a problem using the Hospital Service Desk tracking system.
Maintains an ever-increasing level of proficiency in hardware, software, networking and other technologies related to the HITS department.
Participates in Hospital technology projects as assigned.
Maintains an accurate accounting of time spent on end user issues and on HITS projects.
Demonstrates competence in prioritizing and resolving user issues within Hospital defined Service Level Agreements (SLAs).
Demonstrates competence in troubleshooting and resolution of reported issues and the ability to collaborate with and escalate to, using appropriate channels, technology teams required to resolve issues that cannot be resolved at Tier I.
Demonstrates competence in documenting trouble ticket resolutions with a keen attention to detail, maintains Hospital knowledgebase articles and actively participates in maintaining support policies and procedures.
Demonstrates the ability to manage time and resources in the best interest of the Hospital.
Demonstrates competence in compiling data to maintain inventory, purchasing, shipping and other records.
Identifies opportunities for training that would improve productivity and proficiency within the department or within the Hospital.
Trains end users on basic hardware, software and network resources, on a one-on-one basis.
Provides on-site support and remote support for workstations and networking components in multiple locations in the Kansas City metro and outlying areas.
Participates in on-call rotation to provide end user support during off hours, holidays and weekends.
Demonstrates a willingness to work in a team-oriented, collaborative environment.
Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education and Experience

Associates Degree in Technology related field or 1 year of experience in lieu of Associates Degree.
High School Graduate or GED.

Preferred Education and Experience
Knowledge Requirements

Training or experience in Windows operating system and/or Apple ecosystems.
Experience in face to face or online customer service/support.

Time Type:
Full time

Job Requisition ID:
R-56108

Important information for you to know as you apply:

The health system is an equal employment opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status. See also Diversity, Equity & Inclusion.
The health system provides reasonable accommodations to qualified individuals with disabilities. If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link
Employment with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.pdf and signing the agreement to the DRP.

Need help finding the right job?

We can recommend jobs specifically for you! Create a custom Job Alert by selecting criteria that suit your career interests.

Dice Id: 91112270
Position Id: 505364c1b5cd1cee4ef17d1bc118db97
Posted 1 day ago

Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Desktop Support Tech I

Lenexa, Kansas

•

Today

Full-time

System Administrator I

Mission, Kansas

•

Today

Full-time

System Analyst

Kansas City, Missouri

•

Today

Full-time

IT Support Technician

Kansas City, Kansas

•

Today

Full-time