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IT Support Technician

Kansas City, KS, US • Posted 18 hours ago • Updated 5 hours ago

Full Time

On-site

Fitment

Dice Job Match Score™

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Job Details

Skills

Mentorship
IT Service Management
Computer Hardware
Virtual Private Network
Wireless Communication
Onboarding
Multi-factor Authentication
Inventory
System Administration
Knowledge Base
Documentation
Reporting
Training
Communication
Organizational Skills
Attention To Detail
Help Desk
Technical Support
Microsoft Windows
OS X
Microsoft Office
Computer Networking
Active Directory
Microsoft
CompTIA
Positive Attitude
Customer Service
Problem Solving
Conflict Resolution
Dependability
Accountability
Continuous Improvement
Artificial Intelligence
Recruiting

Mentorship
IT Service Management
Computer Hardware
Virtual Private Network
Wireless Communication
Onboarding
Multi-factor Authentication
Inventory
System Administration
Knowledge Base
Documentation
Reporting
Training
Communication
Organizational Skills
Attention To Detail
Help Desk
Technical Support
Microsoft Windows
OS X
Microsoft Office
Computer Networking
Active Directory
Microsoft
CompTIA
Positive Attitude
Customer Service
Problem Solving
Conflict Resolution
Dependability
Accountability
Continuous Improvement
Artificial Intelligence
Recruiting

Summary

Lightedge is seeking an entry-level IT Support Technician to provide technical support to employees and help ensure they have the tools they need to be successful. This role serves as a first point of contact for IT support requests, assisting with hardware, software, account access, and technology setup while delivering excellent customer service.

The ideal candidate enjoys solving problems, learning new technologies, and working with people. Training and mentorship will be provided as you build your technical skills and grow within the Internal IT team.

Responsibilities

End User Support

Respond to employee requests through the IT Service Management (ITSM) system.
Troubleshoot common hardware, software, printer, Microsoft 365, VPN, Wi-Fi, and account access issues.
Provide friendly, professional support in person and remotely.
Document issues and resolutions accurately.
Escalate issues that require advanced technical support.

Account & Device Support

Assist with employee onboarding and offboarding, including account setup and equipment deployment.
Configure and deploy Windows and macOS computers following documented procedures.
Perform password resets, MFA assistance, and other routine account maintenance.
Maintain inventory of IT equipment and software assets.

Team Support & Continuous Learning

Assist with software installations, updates, and basic system administration tasks.
Create and update knowledge base articles and documentation.
Participate in IT projects as assigned.
Follow company security policies and report potential security concerns.
Continuously build technical skills through training and hands-on experience.

Qualifications

Required

High school diploma or equivalent.
Interest in technology and helping others solve technical problems.
Strong customer service and communication skills.
Ability to learn new technologies quickly.
Strong organizational skills and attention to detail.
Ability to work independently and as part of a team.

Preferred

Up to 2 years of help desk, customer service, or technical support experience (including internships or school experience).
Familiarity with Windows, macOS, Microsoft 365, and basic networking concepts.
Exposure to Active Directory, Microsoft Entra ID, Intune, or similar tools is a plus.
CompTIA A+ or other entry-level IT certification is a plus, but not required.

What We're Looking for

Positive attitude and willingness to learn.
Excellent customer service skills.
Strong problem-solving ability.
Dependable and accountable.
Comfortable working in a fast-paced environment.
Passion for technology and continuous improvement.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 80184811
Position Id: e9b3e01d96902b1dfb985a00d36125d0
Posted 18 hours ago

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