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Service Desk Technician

Govcio LLC

Kiln, Mississippi • Today

Full-time

Compensation information provided in the description

Field Service Technician

Motion Recruitment Partners, LLC

Remote or Chandler, Arizona • Today

Easy Apply

Contract

Field Service Technician

SAIC

Remote • Today

Full-time

USD 40,001.00 - 80,000.00 per year

Data Center CoE - Field Service Technician

ABB Inc.

Remote • Today

Full-time

USD 35.00 per hour

Data Center CoE - Field Service Technician II

ABB Inc.

Remote • Today

Full-time

USD 40.00 per hour

Pharmacy Technician

Pyramid Consulting, Inc.

Remote • 17d ago

Easy Apply

Contract

$20 - $21

Electrical Technician

Abacus Service Corporation

Remote • 12d ago

Easy Apply

Contract

40 - 50

Desktop Support Technician I (Virtual Service Tech)

NCI Information Systems, Inc.

Remote • Today

Full-time

USD 22.22 per hour

Desktop Support Technician II (Virtual Service Tech)

NCI Information Systems, Inc.

Remote • Today

Full-time

USD 24.45 per hour

Pharmacy Technician

Pyramid Consulting, Inc.

Remote • 17d ago

Easy Apply

Contract

$19 - $20

Pharmacy Technician

Ohm Systems, Inc

Remote • 20d ago

Easy Apply

Contract

21 - 22

Certified Pharmacy Technician

Diversified Systems, Inc.

Remote • 6d ago

Easy Apply

Contract, Third Party

Depends on Experience

IT Support Technician - Customer Support(Spanish)

Pyramid Consulting, Inc.

Remote • Today

Easy Apply

Contract

$18 - $19.05

PC Network Support Technician 2 - 19318 - Huntsville AL

Northrop Grumman

Remote or Huntsville, Alabama • Today

Full-time

USD 49,100.00 - 81,800.00 per year

Lead IT Technician

GDH

Remote • 4d ago

Easy Apply

Contract, Third Party

Depends on Experience

Tier II Network Technician

Leidos

Bay St. Louis, Mississippi • Today

Full-time

USD 73,450.00 - 132,775.00 per year

Wiring Technician

Mission Critical Group

Bay St. Louis, Mississippi • Today

Full-time

Field Services Technician

Electronic Consulting Services, Inc (ECS Federal)

Gulfport, Mississippi • Today

Full-time

USD 19.00 - 22.00 per hour

Marine Electrical Technician

J VERS LLC

Long Beach, Mississippi • Today

Full-time

USD 40,300.00 - 72,850.00 per year

Quality Control Technician

J VERS LLC

Long Beach, Mississippi • Today

Full-time

USD 40,300.00 - 72,850.00 per year

Electronics Technician

J VERS LLC

Long Beach, Mississippi • Today

Full-time

USD 48,100.00 - 86,950.00 per year

Desktop Support Technician / Onsite in Scottsdale

Motion Recruitment Partners, LLC

Remote • Today

Easy Apply

Contract

$25 - $29

Field Technician I

INSPYR Solutions

Remote • Yesterday

Easy Apply

Contract

$28 - $34

IT Support Technician (Part-Time, REMOTE)

Connection

Remote • Today

Part-time

USD 38.00 - 40.00 per hour

Network Operations Center (NOC) Technician I - Allen, TX

Motion Recruitment Partners, LLC

Remote or Allen, Texas • Today

Easy Apply

Contract

IT Technician -Montreal Canada - Remote

Blue Mantis

Remote • Today

Full-time

Engineering Technician II - Distribution

Qualis LLC

Remote or Texas • Today

Full-time

Remote Network Support Technician

Allied Universal

Remote or Las Vegas, Nevada • Today

Full-time

USD 27.76 per hour

IT Technician II

Lennar Corp

Remote or Tallahassee, Florida • Today

Full-time

ICT Support Technician-Lewisville,TX

Motion Recruitment Partners, LLC

Remote or Lewisville, Texas • Today

Easy Apply

Contract

Job Details

Skills

Technical Support
Mainframe
Computer Hardware
Network
Systems Engineering
Application Development
Recovery
ROOT
SD
Issue Tracking
Knowledge Base
Tier 1
Phone Support
Training
ITIL
A+
Help Desk
Service Desk

Summary

Overview:

GovCIO is currently hiring for a Service Desk Technician to provide call center report for our federal customer. This position is located in will be a remote position. Due to customer requirements, the employee must be located in Hancock County, MS or adjacent counties. Travel to and from a customer site may be required for computer setup and service.

Responsibilities:

The Service Desk Tech shall perform Tier 1 services by working directly with the Service Desk and staff to ensure that service levels are achieved. The hours of operations are 24 hrs/7 days a week. Shift Flexibility is a must. The qualified candidate will perform the following:

Responds to and diagnoses incidents through discussions with users.
Provides support to end users on a variety of issues.
Identifies, researches and resolves technical problems.
Responds to telephone calls, email and personnel requests for technical support.
Documents, tracks, and monitors problems to ensure timely resolution.
Provides first-tier support to end users for either PC, server or mainframe applications or hardware.
Interact with network services, software systems engineering, and/or applications development to restore service and/or identify the root cause.
Simulates or recreates user problems to resolve operating difficulties.
Recommend systems modifications to reduce user problems.
Operate within the SD AQL?s, first call resolution, and speed of answer.
Perform password resets on applicable systems.
Collect information from callers and ensure that tickets are promptly and accurately documented in the applicable ticketing system.
Utilize the knowledge base to guide callers through resolution of reported issues.
Ensure that all email service requests are processed within acceptable contractual limits.
Ensure that Tier 1 email team also receives Tier 1 phone support training to assist when email and fax incoming volume is low or during spike on the phones.
Ensure that a response to every contact is acknowledged to requestor, documented accurately and worked as a first contact resolution or assigned appropriately.

Qualifications:

Required Skills and Experience

High School Diploma or equivalent
0-2 years experience
Basic understanding of computer systems and how to use them
Must have, or be able to obtain within six months of hire an ITIL foundation certification, an A+ Certification, and a Helpdesk Institute or Service Desk Institute certification. Certification costs will be reimbursed by GovCIO.

Preferred Skills and Experience

MCSA Office 365 certification

Clearance required: Must be able to obtain and hold a public trust clearance

Posted Salary Range: USD $24.97 - USD $24.97 /Hr.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: appfeed
Position Id: 17468_8832
Posted 19 hours ago

Fitment

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Job Description CALIBRE is an employee-owned mission focused solutions and digital transformation company. We are seeking a remote Help Desk Specialist to support our client out of Arizona. This position is fully ONSITE. The successful candidate must have prior IT Service Desk operations experience. This is an excellent opportunity that provides on-the-job learning and mentorship. The role will serve as the initial point of contact and will gather and analyze information about the user's issue

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IT Support Analyst

Maine

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Today

As an IT Support Analyst at The Cianbro Companies, you will help team members in diverse roles in our businesses across the nation stay up and running as you provide technical support with applications, technologies, devices and IT services. In this position you will have the opportunity to work with many types of systems and software, with an opportunity to learn and grow in knowledge and experience as you become familiar with our systems and software and take on more complex challenges. We ar

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IT Operations Support Analyst Tier 1

Remote

•

3d ago

Cellular Sales IT Operations Support Analyst I ClassificationNon-Exempt Reports toIT Operations Support Team Lead JOB DESCRIPTION Summary/ObjectiveThe Operations Support Analyst I acts as a customer advocate, triaging, and resolving issues and escalating support issues to appropriate personnel. Provides primary support to internal end users related to hardware, software and administrative issues. Works closely with Operations Support Analyst II and Staff Analyst on troubleshooting complicat

Full-time

Job Details

Skills

Technical Support
Mainframe
Computer Hardware
Network
Systems Engineering
Application Development
Recovery
ROOT
SD
Issue Tracking
Knowledge Base
Tier 1
Phone Support
Training
ITIL
A+
Help Desk
Service Desk

Summary

Overview:

Responsibilities:

Responds to and diagnoses incidents through discussions with users.
Provides support to end users on a variety of issues.
Identifies, researches and resolves technical problems.
Responds to telephone calls, email and personnel requests for technical support.
Documents, tracks, and monitors problems to ensure timely resolution.
Provides first-tier support to end users for either PC, server or mainframe applications or hardware.
Interact with network services, software systems engineering, and/or applications development to restore service and/or identify the root cause.
Simulates or recreates user problems to resolve operating difficulties.
Recommend systems modifications to reduce user problems.
Operate within the SD AQL?s, first call resolution, and speed of answer.
Perform password resets on applicable systems.
Collect information from callers and ensure that tickets are promptly and accurately documented in the applicable ticketing system.
Utilize the knowledge base to guide callers through resolution of reported issues.
Ensure that all email service requests are processed within acceptable contractual limits.
Ensure that Tier 1 email team also receives Tier 1 phone support training to assist when email and fax incoming volume is low or during spike on the phones.
Ensure that a response to every contact is acknowledged to requestor, documented accurately and worked as a first contact resolution or assigned appropriately.

Qualifications:

Required Skills and Experience

High School Diploma or equivalent
0-2 years experience
Basic understanding of computer systems and how to use them
Must have, or be able to obtain within six months of hire an ITIL foundation certification, an A+ Certification, and a Helpdesk Institute or Service Desk Institute certification. Certification costs will be reimbursed by GovCIO.

Preferred Skills and Experience

MCSA Office 365 certification

Clearance required: Must be able to obtain and hold a public trust clearance

Posted Salary Range: USD $24.97 - USD $24.97 /Hr.

Dice Id: appfeed
Position Id: 17468_8832
Posted 19 hours ago

Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Service Desk Technician

No location provided

•

Today

Full-time

USD 24.97 - 24.97 per hour

Help Desk Technician

Arizona

•

Today

Full-time

USD 40,000.00 - 50,000.00 per year

IT Support Analyst

Maine

•

Today

Full-time

USD 900.00 - 1,100.00 per week

IT Operations Support Analyst Tier 1

Remote

•

3d ago

Full-time