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IT Desktop Support Engineer

Axiom Technologies LLC

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Axiom Technologies LLC

Job Details

Skills

Computer Hardware
Hardware Troubleshooting
Technical Support
LAN

Summary

Role Overview
We are looking for a reliable and technically skilled Desktop Support Engineer to provide on-demand, on-site IT support for enterprise clients. This role involves responding to service requests when required and providing hands-on technical assistance for desktop systems, laptops, network connectivity, and peripheral devices at the client location.

This is a contract-based, on-demand position, meaning work assignments will be provided as and when support is required. Availability and responsiveness are essential for this role.

Key Responsibilities
● Provide on-site desktop and IT support for end users at the client location.
● Troubleshoot and resolve issues related to Windows desktops, laptops, and peripherals.
● Install, configure, and maintain hardware, operating systems, and enterprise software applications.
● Support network connectivity issues, including LAN troubleshooting.
● Assist with device setup, replacement, and hardware installations.
● Perform basic network troubleshooting using console access when required.
● Document service activities and communicate updates to the service delivery team.
● Follow client IT policies and security procedures while performing onsite tasks.

Required Skills
● Strong knowledge of Windows operating systems and desktop environments
● Experience in hardware troubleshooting and replacement
● Basic understanding of networking (LAN connectivity, switches, routers)
● Ability to diagnose and resolve desktop, printer, and peripheral issues
● Good communication and customer service skills
● Ability to work independently in onsite support environments

Tools Required to Carry
Engineers must carry the following tools while attending onsite support requests:
● Windows Laptop
● LAN Cable
● Console Cable
● Screwdriver Toolkit
● Basic IT troubleshooting tools

Work Model
● On-demand / field support role
● Work assignments will be shared by the Service Delivery Team
● Engineers will be contacted via phone or email when support is required
● Engineers will receive site location, SPOC details, and reporting time before each assignment

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91132393
Position Id: 9064787
Posted 3 hours ago

Company Info

About Axiom Technologies LLC

Axiom Technologies was founded in 2014 as a strategic partner to work closely with System Integrators globally. Our goal is to ensure the success of our clients’ businesses with ideas built on experience. We work with our customers closely to deliver solutions as one team throughout the transition, implementation, and BAU. With continuous client contact through every phase of our Services Delivery Architecture, we ensure that we meet their needs and exceed their expectations.

The spirit of Axiom Technologies is the core of Axiom Technologies. These are our Values. It is about who we are. It is our character. A leading Global IT services and solutions provider, Axiom Technologies is focused on helping customers solve complex business challenges using innovative technology solutions. We help our clients with Managed IT outsourcing, Procurement Services, Global Infrastructure Maintenance Hardware Support (AMC), & Resource fulfilment, helping them with their deliverables. Axiom Technologies combines the power of domain, enterprise, and digital technologies to reimagine business processes for customers and their ecosystem.

Fitment

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Contact the job poster

Mayank Bhardwaj

Recruiter @ Axiom Technologies LLC

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