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Skills

MOS
Telephony
Technical Support
Application Support
Computer Hardware
Cloud Computing
Managed Services
Network Operations
SAP BASIS
Agile
IT Service Management
Budget
Forecasting
Resource Management
Multilingual
Negotiations
Performance Management
Service Delivery
Communication
Leadership
Strategic Planning
Project Management
Partnership
Business Acumen
Problem Solving
Conflict Resolution
Critical Thinking
Decision-making
Organizational Skills
Management
Insurance
Knowledge Management

MOS
Telephony
Technical Support
Application Support
Computer Hardware
Cloud Computing
Managed Services
Network Operations
SAP BASIS
Agile
IT Service Management
Budget
Forecasting
Resource Management
Multilingual
Negotiations
Performance Management
Service Delivery
Communication
Leadership
Strategic Planning
Project Management
Partnership
Business Acumen
Problem Solving
Conflict Resolution
Critical Thinking
Decision-making
Organizational Skills
Management
Insurance
Knowledge Management

Summary

The Mosaic Company (NYSE: MOS) is the world's leading integrated producer of concentrated phosphate and potash-two of the three most important nutrients in agriculture. We employ more than 13,000 people in six countries to serve farmers all over the world. Our Headquarters is in Lithia, Florida with operations throughout North America (U.S./Canada) and South America.

At Mosaic We Help the World Grow the Food it Needs - Apply today and join our team!

The Director, IT Global Technical Services directs the delivery of Global IT base services throughout Mosaic, which includes all technical infrastructure, cloud operations, computing environments, desktop applications, networks, telephony, conferencing, technical support and application support. Global support includes managing multilingual, 24-hour support coverage for key services. The incumbent must effectively manage the relationships with Mosaic's key outsource vendors, software vendors and hardware vendors.

What you'll do?

Global Infrastructure:
Partnering with the peer IT teams, provide cost effective, highly available and high performing global infrastructure.
Benchmark cost performance against peers, develop and execute strategies to optimize cost of services.
External Service Provider Management:
Manage external service providers for cloud services, managed services, network operations, and support services.
Ensure appropriate service levels are established, performance meets or exceeds service levels and issue escalations are addressed to
ensure Mosaic maximizes their agreement's value obtained.
People Leadership:
Lead, develop and coach the Global Technical Services team in order to continually improve IT capabilities necessary to
increase performance of the organization. Provide timely and constructive feedback on a regular basis to ensure employees
have a clear understanding of their work, roles and the business. Manage performance issues when necessary. Work with
employees on their career development plans.
Lead the team to adopt agile development methodologies to deliver required services to the business.
Foster a business-oriented culture and mindset within the Global Technical Services team driven by a continual service improvement approach.
Business of IT:
Participate in the development of the IT strategic plan, annual budgeting, forecasting and resource management activities.
Other job duties as assigned.
Operational Level Agreement Management:
Manage operational level agreements (OLA) with Mosaic internal customers, which will include setting annual targets,
measuring performance and improving performance as necessary. OLAs will encompass infrastructure performance, service
and support delivery.
Ensure the processes deployed are operating in an optimal manner.
Develop and maintain a global IT service catalog.
Provide Global multilingual support services via technical and application staff and external providers.

What you'll need:

10+ years of progressive IT experience
5+ years of experience leading large-scale IT teams
Leadership experience in identifying, negotiating and maintaining effective outsource relationships
Experience managing multi-site personnel
Experience with vendor performance management
Knowledge of best practices for service delivery
Experience building strategic plans for IT function

Excellent verbal, written and listening communication skills, including the ability to effectively present concepts and proposals
Ability to coach and develop employees
Excellent leadership and interpersonal skills
Strong motivational leader that possesses a hands-on, lead by example approach
Proven strategic planning and project management capabilities
Ability to effectively work and create strong and effective partnerships with employees at all levels within the organization
Ability to influence senior executives
Excellent business acumen
Strong analysis and problem-solving techniques
Demonstrated critical thinking and decision making skills
Must be goal oriented and results driven
Excellent organizational skills
Ability to adapt to a continually changing business and work environment and manage conflicting priorities
High level of personal integrity
Ability to professionally handle confidential matters and show appropriate level of judgment and maturity
Ability to lead and motivate cross-functional, interdisciplinary teams to achieve tactical and strategic goals

What's in it for you:

A competitive base salary + bonus incentives
11 paid holidays each year
A generous 401k with a company match and annual company contribution
Paid sick leave
Paid vacation time
A robust benefits package which includes Medical, Dental, and Vision insurance, life & disability
Tuition reimbursement
Paid Paternity/Maternity Leave

#LI-KM1

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: RTL897749
Position Id: 8d1646f90b4033d91bfdd5e79c9c8658
Posted 18 hours ago

Sr. Manager - Enterprise Cloud Infrastructure Services

New Jersey

•

Today

About Us Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you'll enjoy: Our commitment to diversity, as the largest minority- and woman-owned ent

Full-time

USD 150,000.00 - 185,000.00 per year

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Director, IT Global Technical Services

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Director, IT Global Technical Services

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