Application intake analyst

Description

We are looking for an Application Intake Analyst to support the evaluation and onboarding of business applications in for a stellar company in the Professional Services Space. This role helps guide requests for new systems, enhancements, integrations, and software services through established governance, security, and compliance review processes. The ideal candidate brings strong organizational skills, sound judgment in regulated environments, and the ability to coordinate across technical and business teams while maintaining clear documentation.

Responsibilities:

Lead the intake workflow for proposed applications, platform updates, integrations, and SaaS offerings from initial request through onboarding readiness.

Act as the main liaison among business stakeholders, IT, security, risk, compliance, vendor oversight, and controls teams to keep reviews aligned and moving forward.

Define and document access-related needs, including user roles, authentication methods, authorization structure, provisioning expectations, and privileged access considerations.

Analyze incoming requests to determine appropriate access models, service account needs, user populations, and compatibility with enterprise identity and directory solutions.

Review submitted intake materials for quality, completeness, and consistency with governance expectations, control standards, and approved technology direction.

Identify and document security, privacy, compliance, and operational impacts associated with each application request and route items for the proper risk-based reviews.

Maintain intake records, decision histories, process documentation, and governance artifacts to support traceability and operational consistency.

Monitor service levels, intake metrics, and key performance indicators to support reporting, process refinement, and continuous improvement efforts.

Assist with audits and examinations by preparing documentation, supplying evidence, and supporting walkthroughs related to application onboarding and controls.

Contribute to process enhancements, control design activities, and special initiatives tied to IT governance and application lifecycle management.

Requirements

Bachelor's degree in a related field or equivalent practical experience.
At least 3 years of experience in application support, intake coordination, IT governance, or a similar function.
Background working in a regulated industry such as mortgage, banking, financial services, or a comparable environment is preferred.
Familiarity with identity and access management concepts, including role design, authentication, authorization, and provisioning practices, is preferred.
Strong analytical ability with experience working across data sources such as spreadsheets, CRM platforms, and online repositories.
Understanding of systems development lifecycle principles, change management practices, and control-focused process documentation.
Advanced Microsoft Office skills required; experience with Entra, Azure AD, Okta, AuditBoard, Freshservice, Smartsheet, or Jira is a plus.
Excellent communication, organization, and prioritization skills, with the ability to manage multiple deadlines and present complex information clearly.

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