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Service Desk Analyst

Feuji Inc

Los Angeles, California • Today

Easy Apply

Contract

Depends on Experience

Service Desk Analyst

Feuji Inc

Remote or Hybrid in St. Louis, Missouri • 4d ago

Easy Apply

Contract

Depends on Experience

Service Desk Knowledge Analyst-Technical Writer

SAIC

Remote • Today

Full-time

USD 40,001.00 - 80,000.00 per year

Clinical Service Desk Support

Jobot

Los Angeles, California • Today

Contract

USD 26.00 - 36.00 per hour

Help Desk/Desktop Support Analyst

Robert Half

Los Angeles, California • Today

Easy Apply

Contract

USD 19.00 - 22.00 per hour

Tech Support Analyst

The Intersect Group

Remote • Today

Easy Apply

Full-time

Depends on Experience

Help Desk/Desktop Support Analyst

Robert Half

Remote or Philadelphia, Pennsylvania • Today

Easy Apply

Contract

USD 18.00 - 19.00 per hour

Help Desk/Desktop Support Analyst

Robert Half

Remote or Philadelphia, Pennsylvania • Today

Easy Apply

Contract

USD 18.00 - 19.00 per hour

Help Desk/Desktop Support Analyst

Robert Half

Remote or Exeter, New Hampshire • Today

Easy Apply

Contract

USD 23.75 - 27.50 per hour

Job Details

Skills

ServiceNow
Windows
Audio/Video
White Glove IT Support

Summary

Job Title: Service Desk Analyst

Type: 6 Months Contract to Start

Note: This role requires full-time onsite presence in Century City, CA, with occasional travel based on business needs.

Position Summary:

The ServiceDesk Analyst Onboarding Tech is responsible for maintaining the desktop operating environment.

They serve as members of the Systems Support team and are the first step in the support escalation ladder.

This individual assists the infrastructure team in resolving technical issues for end-users.

The ServiceDesk Analyst Onboarding Tech is under the supervision of the ServiceDesk Lead.

Essential Job Duties and Responsibilities:

Provide tier one support to all users within Focus Partners, both local and remote

Manage tickets in the Systems Support Ticketing Queue and provide timely follow-up

Assist with administration of Microsoft Windows Active Directory

Create, disable, and maintain up to date Active Directory info for all users

Manage hardware deployment and tracking in the inventory management system
Provide recurring re training on IT policies, procedures and best practices
Responsible for the setup of all new user accounts (AD, Phone, etc.)
Responsible for the decommissioning of users
Research and support new hardware and software, as needed
Create and maintain technology documentation for the tools and applications supported by the Infrastructure team
Stay up-to-date on new technologies and consider best of breed technologies to support the business initiatives of the firm
Looks to improve current processes with ongoing evaluations of existing technology stack
Will be responsible for assisting with new hire onboarding, orientation and training on laptop usage and procedures.

Will work as part of the new hire transition team to be their POC for the first week of employment to assist with any technical issues or redirect questions outside of our department to the correct department.

Will be responsible for traveling on site for mergers/integrations to assist with Day One orientations and onboarding and training on Focus laptop usage and procedures.

Assistance with setting up access to specific applications for the merged firm.
Assistance setting up and training on how to use conference rooms for the merged firm.
Assist with instructions on using the company and guest WIFIs
Assist with scan to email access on network printers
Assist with documentation for who is primary POCs and VIPs for the office as well as application specific POCs.
Inventory and return legacy laptops for refurbishment.

Basic Qualifications:

Bachelor’s degree in Computer Science or equivalent education

-- or --

A minimum of 2 years experience in IT helpdesk support with proven track record and continued technical training
Must be organized and efficient in a demanding work environment and serve as a strong Customer Service advocate for the Systems team
Understanding and experience with the following:

Microsoft O365/M365
Mobile Device Management solutions
Inventory management
Workstation and server hardware troubleshooting and maintenance
Basic networking knowledge
Workstation troubleshooting and maintenance
Workstation imaging
Experience with DNS and DHCP
Enterprise anti-virus management
Windows support tools
VOIP phone systems
Zoom and Microsoft Teams collaboration tools

Strong written and verbal communication skills
Exceptional service-skills
Security-focused approach
Mac OS support experience a plus
Must be able to lift 30LBs.
Operating machinery and/or power tools.
Repeating motions that may include the wrists, hands and/or fingers.
Physical requirements could include: Bending, carrying, climbing, driving, lifting, pushing, pulling, reaching, sitting, standing, walking.

Thanks

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90868509
Position Id: 9111191
Posted 13 hours ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Contact the job poster

Mahi Valluri

Recruiter @ Feuji Inc

View Profile

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Job Details

Skills

ServiceNow
Windows
Audio/Video
White Glove IT Support

Summary

Job Title: Service Desk Analyst

Type: 6 Months Contract to Start

Note: This role requires full-time onsite presence in Century City, CA, with occasional travel based on business needs.

Position Summary:

The ServiceDesk Analyst Onboarding Tech is responsible for maintaining the desktop operating environment.

They serve as members of the Systems Support team and are the first step in the support escalation ladder.

This individual assists the infrastructure team in resolving technical issues for end-users.

The ServiceDesk Analyst Onboarding Tech is under the supervision of the ServiceDesk Lead.

Essential Job Duties and Responsibilities:

Provide tier one support to all users within Focus Partners, both local and remote

Manage tickets in the Systems Support Ticketing Queue and provide timely follow-up

Assist with administration of Microsoft Windows Active Directory

Create, disable, and maintain up to date Active Directory info for all users

Manage hardware deployment and tracking in the inventory management system
Provide recurring re training on IT policies, procedures and best practices
Responsible for the setup of all new user accounts (AD, Phone, etc.)
Responsible for the decommissioning of users
Research and support new hardware and software, as needed
Create and maintain technology documentation for the tools and applications supported by the Infrastructure team
Stay up-to-date on new technologies and consider best of breed technologies to support the business initiatives of the firm
Looks to improve current processes with ongoing evaluations of existing technology stack
Will be responsible for assisting with new hire onboarding, orientation and training on laptop usage and procedures.

Will work as part of the new hire transition team to be their POC for the first week of employment to assist with any technical issues or redirect questions outside of our department to the correct department.

Will be responsible for traveling on site for mergers/integrations to assist with Day One orientations and onboarding and training on Focus laptop usage and procedures.

Assistance with setting up access to specific applications for the merged firm.
Assistance setting up and training on how to use conference rooms for the merged firm.
Assist with instructions on using the company and guest WIFIs
Assist with scan to email access on network printers
Assist with documentation for who is primary POCs and VIPs for the office as well as application specific POCs.
Inventory and return legacy laptops for refurbishment.

Basic Qualifications:

Bachelor’s degree in Computer Science or equivalent education

-- or --

A minimum of 2 years experience in IT helpdesk support with proven track record and continued technical training
Must be organized and efficient in a demanding work environment and serve as a strong Customer Service advocate for the Systems team
Understanding and experience with the following:

Microsoft O365/M365
Mobile Device Management solutions
Inventory management
Workstation and server hardware troubleshooting and maintenance
Basic networking knowledge
Workstation troubleshooting and maintenance
Workstation imaging
Experience with DNS and DHCP
Enterprise anti-virus management
Windows support tools
VOIP phone systems
Zoom and Microsoft Teams collaboration tools

Strong written and verbal communication skills
Exceptional service-skills
Security-focused approach
Mac OS support experience a plus
Must be able to lift 30LBs.
Operating machinery and/or power tools.
Repeating motions that may include the wrists, hands and/or fingers.
Physical requirements could include: Bending, carrying, climbing, driving, lifting, pushing, pulling, reaching, sitting, standing, walking.

Thanks

Dice Id: 90868509
Position Id: 9111191
Posted 13 hours ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Contact the job poster

Mahi Valluri

Recruiter @ Feuji Inc

View Profile

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Junior IT Support Analyst

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•

Today

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IT Help Desk Specialist

Los Angeles, California

•

Today

Easy Apply

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USD 50,000.00 - 65,000.00 per year

IT Support Specialist

Culver City, California

•

Today

Full-time

USD 31.25 - 36.06 per hour

IT Support Specialist

Los Angeles, California

•

Today

Full-time

USD 86,000.00 - 129,000.00 per year