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IMPORTANT: Please review the job posting and fully complete all sections of the application.
You will not be able to modify your application after you submit it. Job Family:Student Work Study
Department:Information Technology
Supervisor:Benjamin Smith
Job Title: IT Help Desk Student Technician
Job Description: Join our IT Client Support Services team to provide technical assistance to faculty, staff, students, and administrators at Mercer University. Your responsibilities include helping users with tech issues, maintaining records of reported problems, and supporting computer hardware and software. Strong communication, customer service, and tech skills are essential. Gain valuable experience in IT support and make a positive impact on our university community. Apply now and be part of our tech-savvy team!
Requirements:- Strong analytical and problem-solving skills
- Excellent written and verbal communication skills with the ability to support faculty, staff, and students who have a wide range of technical proficiency
- Complete a in person panel interview
- Submission of a one-page resume upon request - Cover letter is not required
Desirable Qualifications:- Previous experience in providing technical support or IT help desk assistance
- Previous experience in a call center or customer service environment
- Familiarity with Windows, MacOS, Linux, Microsoft Office
- Enthusiasm for technology and staying up-to-date with industry trends
- Willingness to take initiative and propose innovative solutions
- Problem-solving skills and the ability to remain calm under pressure
- Ability to work collaboratively in a team environment
Pay Rate: $10 per HourScheduled Hours:16
Start Date:08/18/2026
End Date:05/7/2027
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