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**This is an onsite position**
Our client in the Cleveland, Ohio area is looking for a mid-level PC/desktop support technician with enterprise experience, including basic support of standard conference room AV equipment.
This is a 6+ month contract position.
As a Client Support Technician, you will serve as a highly visible member of our Task Bar team, providing in-person technical support and concierge-level service to employees and contractors. This role operates within a walk-up "Genius Bar"-style environment, delivering a high-touch customer experience while resolving technology issues, assisting with device support, and helping users get the most from workplace technology. We need a good tech/AV person that has setup MS Teams meeting/conference room equipment.
Required Skills:
- 2+ years of IT support, desktop support, technical support, hospitality technology support, retail technology support, or other customer-facing technical support experience.
- Experience supporting Windows 10/11, Microsoft 365 (Outlook, Teams, OneDrive, SharePoint), and common end-user technologies.
- Experience troubleshooting software and hardware issues
- Familiarity with ticketing systems (ServiceNow preferred) and documenting incidents, requests, and resolutions and basic Active Directory tasks (password unlocks, group membership checks).
- Comfortable supporting both walk-up users and scheduled support appointments.
- Experience with imaging, deployments, hardware refreshes, and inventory management.
- Strong customer service, communication, and problem-solving skills.
Responsibilities include:
- Delivering front-line, in-person support for Windows devices, Microsoft 365 applications, mobile devices, peripherals, and common workplace technologies.
- Providing white-glove customer service and maintaining a positive end-user experience during all interactions.
- Performing incident triage, troubleshooting, issue resolution, and escalation through ServiceNow and established support processes.
- Supporting device imaging, deployments, refresh initiatives, hardware distribution, inventory management, and related logistics activities.
- Assisting with conference room and collaboration technology support when needed.
- Creating accurate ticket documentation and maintaining knowledge base content.
- Participating in cross-training initiatives to support broader IT operations, technology adoption, and workplace support functions.
- Working closely with internal IT teams and external support groups to ensure timely issue resolution and a seamless customer experience.
If qualified and interested, please submit your resume for consideration.
Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.
California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
If you would like to complete our voluntary self-identification form, please or copy and paste the following link into an open window in your browser: ;/p>
Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.
Company Profile:
Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.
Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.
Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting .
Benefits Information:
Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.
We look forward to working with you.
Beacon Hill. Employing the Future
