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IT Support Technician

Viega LLC

McPherson, Kansas • 7d ago

Full-time

USD 72,000.00 - 91,000.00 per year

IT Support Technician

Emergent Software

Remote or Fort Worth, Texas • Today

Full-time

USD 45,000.00 - 55,000.00 per year

Senior IT Support Technician

Emergent Software

Remote or Atlanta, Georgia • Today

Full-time

USD 50,000.00 - 75,000.00 per year

MSP Tier 1 IT Support Technician-Not Remote

TeamLogic IT of Menlo Park

Remote or Durham, North Carolina • Today

Full-time

USD 22.00 - 28.00 per hour

MSP Tier 2 IT Support Technician -Not Remote

TeamLogic IT of Menlo Park

Remote or Durham, North Carolina • Today

Full-time

USD 28.00 - 36.00 per hour

IT Support Technician (Part-Time, REMOTE)

Connection

Remote • 5d ago

Part-time

USD 38.00 - 40.00 per hour

IT Onsite Technician

Hemmersbach GmbH & Co. KG

Hesston, Kansas • Today

Full-time

USD 50,000.00 - 54,000.00 per year

IT Customer Support - Journey

Washington State Department of Transportation

Remote or Olympia, Washington • Today

Full-time

USD 74,268.00 - 97,476.00 per year

IT Support Specialist II - 073QE

Quartus Engineering Inc

Remote or San Diego, California • Today

Full-time

USD 29.00 - 49.00 per hour

IT Technician II

Lennar Corp

Remote or Tallahassee, Florida • Today

Full-time

Proton IT Helpdesk

The Reynolds and Reynolds Company

Remote or Dallas, Texas • Today

Full-time

USD 50,000.00 - 55,000.00 per year

Proton IT Helpdesk

The Reynolds and Reynolds Company

Remote or Jacksonville, Florida • Today

Full-time

USD 50,000.00 - 55,000.00 per year

Senior Technician, IT Infrastructure

tax.com

Remote or Hybrid in London, England • Today

Full-time

Proton IT Helpdesk

The Reynolds and Reynolds Company

Remote or Atlanta, Georgia • Today

Full-time

USD 50,000.00 - 55,000.00 per year

Proton IT Helpdesk

The Reynolds and Reynolds Company

Remote or Charlotte, North Carolina • Today

Full-time

USD 50,000.00 - 55,000.00 per year

Proton IT Helpdesk

The Reynolds and Reynolds Company

Remote or Raleigh, North Carolina • Today

Full-time

USD 50,000.00 - 55,000.00 per year

Job Details

Skills

Technical Support
Collaboration
Supply Chain Management
Procurement
Requirements Analysis
Training
Network
Knowledge Transfer
Change Management
Documentation
Hardware Troubleshooting
Repair
Laptop
Printers
Microsoft SCCM
Computer Networking
Switches
Asset Management
Configuration Management Database
Manufacturing
End-user Computing
Microsoft Windows
OS X
Active Directory
Microsoft Office
Remote Support
IT Service Management
ServiceNow
English
Management
Health Care
FSA
Finance
Legal
Insurance
Professional Development

Technical Support
Collaboration
Supply Chain Management
Procurement
Requirements Analysis
Training
Network
Knowledge Transfer
Change Management
Documentation
Hardware Troubleshooting
Repair
Laptop
Printers
Microsoft SCCM
Computer Networking
Switches
Asset Management
Configuration Management Database
Manufacturing
End-user Computing
Microsoft Windows
OS X
Active Directory
Microsoft Office
Remote Support
IT Service Management
ServiceNow
English
Management
Health Care
FSA
Finance
Legal
Insurance
Professional Development

Summary

Job-ID: 17615; Location(s): McPherson KS

Job Description Summary

The IT Support Specialist delivers professional, structured hands-on IT support at manufacturing sites and office locations within the assigned region. Acts as the on-site technical expert for end-user and shopfloor IT issues while ensuring rapid resolution and minimal production disruption through reliable, well-documented field support.

What You'll Do:

Provide hands-on IT support for end-user devices, peripherals, and workplace equipment across assigned sites
Execute shop floor IT tasks: device installations, replacements, connectivity checks, and remediation activities on the production floor
Collaboration with Shopfloor IT team on manufacturing and supply chain projects (e.g., machine procurement or machine relocations) incl. IT requirements analysis
Active participation in optimizing support processes as well as developing and expanding monitoring solutions in the shopfloor environment.
Managing external suppliers from an IT perspective, specifically regarding remote maintenance solutions for production systems
Resolve escalated incidents that require physical presence incl. structured handover, execution, and feedback to customer on resolution (incl. training and guidance to end users on systems and tools)
Support device lifecycle activities: new device setup, asset tagging, decommission, and collection
Maintain accurate asset records for all on-site equipment (update CMDB)
Coordinate with IT Foundation and execute on-site infrastructure activities (e.g., network patching, security patching, infrastructure troubleshooting)
Support IT projects with local presence for rollout support and site-specific knowledge transfer
Escalate complex issues to expert teams, external providers
Adhere to change management and documentation standards for all field activities

What We're Looking For:

Knowledge, Skills and Abilities

Hardware troubleshooting and repair (laptops, desktops, peripherals, printers)
Device imaging and configuration (Intune, SCCM or equivalent)
On-site networking basics (patching, switch ports, troubleshooting)
Asset management discipline (accurate, timely CMDB updates)
ITSM/ticketing platforms (ServiceNow or equivalent)
Manufacturing environment awareness

Education, Certification/License & Work Experience

3-5 years in IT field support or end-user computing
Hands-on experience with Windows/macOS device support and configuration
Working knowledge of Active Directory, Microsoft 365, and remote support tools
Familiarity with ITSM/ticketing platforms (ServiceNow or equivalent)
Business-level English; local language required

Wondering if you should apply? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Viega, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but don't check every box in the qualifications section, we encourage you to apply anyway. You may be just the right candidate for this or other positions we have in the future.

Total Rewards Package:

Compensation

Base: $72,000 - $91,000 annually, based on specific compensable factors including, but not limited to education, work experience, and geographic market.
Bonus: This role will be eligible for participation in a discretionary annual bonus program, pursuant to which an employee may be awarded a percentage of their salary based on the company's performance and their own individual performance.

Benefits

Health & Wellbeing

Medical, Telehealth, Dental, and Vision coverage, including infertility treatment, weight management, and physical therapy.
Wellness Program, including wellbeing platform, wellness challenges, WorkLife Navigator services, EAP, and mental health resources.
HSA with company contribution.
Health Care and Dependent Care FSA options.

Financial Security

401(k) plan with up to 7.5% total employer contribution, including an automatic 3% company contribution plus a competitive tiered match.
Employer-paid Short- and Long-Term Disability coverage.
Employer-paid Life and AD&D insurance, with additional voluntary coverage options.
Voluntary benefits including legal, accident, critical illness, and hospital indemnity insurance.

Growth & Time Off

Up to $10,000 annually in tuition reimbursement, with an option for fully funded degree programs through Colorado Technical University.
22 days PTO.
9 company holidays plus 2 paid volunteer days.
Professional development opportunities designed to help employees continue building their careers.

Application Window

Posting date: 07/21/2026
The application deadline for this job is: 07/31/2026

Your contact person:

#LI-JN1

The future needs people like you to shape it.

Apply to Viega now.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: RTX1cb160
Position Id: ccca15703f8f972a5e4fd6d1aefe32e5
Posted 17 days ago

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