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Laptop
Mobile Devices
System Administration
MTA
Remote Support
Computer Hardware
Printers
Microsoft Office
Microsoft Outlook
OS X
Operating Systems
Active Directory
Network Cabling
TCP/IP
Computer Networking
Communication
Customer Service
Oracle
Microsoft Windows
Provisioning
CompTIA
Network
Technical Support
Public Sector
Testing

Summary

IT Support Technician

Contract Length: 6 Months (Possible Extension)
Location: Brooklyn, NY
Work Setup: On-site

Join a dynamic team supporting mission-critical operations at the DCAS Testing Center. As an IT Support Technician, you will provide hands-on technical support in a fast-paced testing environment, ensuring reliable computer systems and exceptional user support for exam operations.
IT Support Technician Responsibilities

Provide dedicated onsite support for desktop computers, laptops, printers, peripherals, and related hardware at the DCAS Testing Center.
Install, configure, update, and maintain Microsoft Windows and Apple macOS systems.
Troubleshoot and resolve hardware, software, network connectivity, and peripheral issues.
Deploy and configure desktops, laptops, handheld devices, printers, and other endpoint devices.
Perform routine system administration and support end users with computer-related issues.
Evaluate hardware and software solutions and provide technical recommendations.
Coordinate with internal departments to support projects while minimizing operational downtime.
Document technical issues, resolutions, and support activities accurately.
Provide support at other MTA locations as needed.
Move and lift IT equipment when required.

IT Support Technician Qualifications
Required Qualifications

46 years of IT support experience in a desktop support or technical support environment.
Strong knowledge of PC hardware, software, printers, and peripheral devices.
Experience supporting Microsoft Windows, Microsoft 365, Outlook, and related Office applications.
Familiarity with Apple macOS operating systems.
Experience with Active Directory administration and basic networking equipment.
Knowledge of Ethernet cabling and TCP/IP networking.
Strong troubleshooting, communication, and customer service skills.
Ability to work onsite and provide weekend support whenever exams are scheduled.
Ability to lift and move computer equipment as needed.

Preferred Qualifications

Experience with Oracle client-based applications.
Experience with Windows Autopilot or other device provisioning solutions.
Experience with CAD software and technical drawings.
CompTIA A and/or Network certifications.

The IT Support Technician position requires a 37.5-hour work week and is based onsite at the DCAS Testing Center, Brooklyn, NY. This IT Support Technician role offers the opportunity to support a critical public-sector testing environment where reliability, responsiveness, and technical expertise are essential.

We look forward to reviewing your application!
IND123
#tech

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10117531
Position Id: 26-01118
Posted 5 days ago

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