Role: Application Support Analyst Senior Technical Program Analyst
Location: Merrifield VA
Duration: 12 months
Client: Infosys public services / United States Postal Service
Note: candidates meet the residency requirements (Last 5 years in the US with no more than 6 months out of the country).
Minimum Experience: 7+ Years (8–10 Years Preferred)
Education: Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related technical field.
Certifications: SAFe RTE, SAFe Architect, PMI-ACP, PMP, or equivalent certifications preferred.
Job Description
We are seeking experienced Senior Technical Risk and Delivery Assurance Analysts to support a large, highly critical enterprise software environment. The resources will oversee and coordinate activities across the Software Development Life Cycle (SDLC), focusing on technical risk management, dependency analysis, delivery planning, application sustainment, and release readiness.
Key Responsibilities
Coordinate activities across the complete SDLC, from requirements and planning through implementation and post-production support.
Identify and manage application, infrastructure, integration, vendor, and organizational dependencies.
Perform Critical Path Method (CPM), schedule feasibility, and risk-burndown analysis.
Monitor technical and operational risks and provide mitigation recommendations.
Support change management, release readiness, implementation coordination, and operational readiness.
Coordinate technical teams and subject-matter experts to resolve production incidents, defects, and performance issues.
Review technical requirements, proposed changes, and cross-system impacts.
Support team capacity planning, delivery tracking, and management reporting.
Provide technical assessments and evidence-based recommendations to management.
Required Technical Skills
7+ years of enterprise software development, application support, or systems engineering experience.
Strong understanding of SDLC, software maintenance, and application sustainment.
Experience with technical risk assessment, dependency management, and critical-path analysis.
Knowledge of APIs, web services, system interfaces, application architecture, databases, and SQL.
Familiarity with Docker, Kubernetes, cloud integration, and CI/CD concepts.
Experience with production support, incident management, troubleshooting, and root-cause analysis.
Working knowledge of Agile/Scrum, Jira, and GitHub.
Excellent communication, leadership, coordination, analytical, and documentation skills.
Note: This is a technical coordination, risk management, and delivery assurance role. Hands-on coding, software development, infrastructure configuration, testing, and deployment are not primary responsibilities.
