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Job Summary:The Voice Systems Engineer III researches, designs, develops, integrates, tests, documents, and oversees the installation of electrical communication systems at Kennedy Space Center, including analog and digital Voice Communications systems.
This is a represented staff position with the IBEW Union.
Duties/Responsibilities- Frequent use and application of communication engineering standards, principles, theories, concepts, and techniques.
- Establish voice comm system requirements and define system architectures.
- Produce voice comm installation designs and documentation.
- Develop system Acceptance Test Procedures, Functional Test Procedures, and Operational Instructions.
- Work with Drafting team members to create and maintain detailed system drawings.
- Integrate custom and COTS products into current voice comm systems architecture and design.
- Perform sustaining engineering such as obsolescence part replacement, software upgrades, server maintenance, failure analysis, and trending.
- Orchestrate system troubleshooting efforts for escalated trouble calls.
- Create engineering instructions for work orders affecting system design and configuration changes.
- Research and order materials/components that meet voice systems specifications.
- Assess system upgrade/expansion projects and provide labor and material estimates.
- Provide solutions to a variety of problems of moderate scope and complexity.
RequirementsRequired Minimum Education and Years of Experience:
- A Bachelor's degree in Electrical Engineering or Computer Science is required, plus 5 years' experience,
or
- A Master's Degree in Engineering or Engineering Technology from an engineering program accredited by ABET and three (3) years of Engineering Experience.
Required Skills, Qualifications, Technical Experience, Certifications, etc.:
- Strong engineering, administration, and troubleshooting experience with Linux operating systems (RHEL, Ubuntu, and other enterprise Linux distributions) and Microsoft 10/11.
- Experience with system administration, patch management, user administration, and system hardening.
- Proficiency in Java and Python for application support, automation, and systems integration.
- Experience developing and maintaining Windows batch scripts and Linux shell scripts.
- Hands-on experience using Ansible for configuration management and deployment automation.
- Experience supporting enterprise voice communications, including VoIP, SIP, T1, RF communications, voice gateways, and telephony infrastructure.
- Strong understanding of networking fundamentals, including TCP/IP, DNS, VLANs, routing, switching, firewalls, and network troubleshooting.
- Ability to troubleshoot complex cross-platform issues spanning operating systems, applications, networking, and voice systems.
- Experience with system monitoring, performance analysis, and cybersecurity best practices.
- Experience authoring and maintaining technical documentation, including system documentation, implementation guides, troubleshooting guides, change requests, etc.
- Must be able to pass an initial and random drug test.
- Must have and maintain a valid Florida Driver's License.
Preferred Skills, Qualifications, Technical Experience, Certifications, etc.:
- Experience supporting NASA and its related infrastructure.
- Experience administering, troubleshooting, and integrating COTS products.
- Experience administering and supporting the DICES VoIP platform.
- Red Hat Certified System Administrator (RHCSA)
- Certified Cisco Networking Associate (CCNA) or CompTIA Network+
- CompTIA Security+
BenefitsWhat we offer:- Competitive salaries
- Education and professional development assistance
- Multiple healthcare benefit packages & 24/7 virtual on-demand doctors' visits
- 401K
- Civic Leave - time off to support your favorite charity or community
- Paid time off for personal leave and holidays
