Axiom Global Technologies, Inc.
Miami, Florida • Today
Easy Apply
Contract, Third Party
Depends on Experience
8 results (1 new)
8 results (1 new)
Axiom Global Technologies, Inc.
Miami, Florida • Today
Easy Apply
Contract, Third Party
Depends on Experience
Role Name: OCM Training Lead
Work site: Miami, FL (Onsite)
Duration: 6+ Months
Organizational Change Management (OCM) Lead
The OCM Lead will drive business readiness, communications, training, and adoption activities for a contact center transformation initiative. This role will partner closely with client stakeholders, project leadership, and the Genesys vendor team to prepare impacted users for the transition to a new contact center platform. The ideal candidate is a strong communicator with experience leading training and change efforts for technology implementations. This role requires the ability to influence stakeholders, facilitate training sessions, and translate technical concepts into clear, user-friendly communications and learning materials.
Key Responsibilities
· Develop and execute the OCM strategy, communications plan, stakeholder engagement activities, and readiness framework.
· Build and manage the end-to-end training approach, including learning plans, training materials, job aids, quick reference guides, and training completion tracking.
· Lead Train-the-Trainer (TTT) sessions and enable business trainers to successfully deliver training to end users.
· Partner with client stakeholders and the Genesys implementation team to align communications, training content, deployment activities, and adoption support.
· Facilitate workshops, readiness reviews, and stakeholder meetings across business and technology teams.
· Support deployment planning, go-live readiness assessments, hypercare activities, and feedback collection.
· Manage and mentor an offshore OCM Analyst responsible for documentation, content development, training materials, communications support, and project reporting.
· Provide executive-ready updates on change impacts, training progress, readiness status, risks, and mitigation actions
Our vision is to be a Premier Business Partner to our clients across all our service verticals. We deliver a more complete and superior value to our clients than our competition. While growing in size and complexity, we remain agile to the ever-changing needs and expectations of our clients and employees.
Axiom s mission is to empower our clients become high-performance businesses by consistently delivering value; leveraging the power of Axiom s delivery capabilities across all service lines.
Attaining our vision requires that we continually evaluate our performance at every level of the organization. Innovative ideas and industry best practices are implemented quickly and monitored closely.
Our goals and aspirations are sustained by hiring and retaining a global workforce of the highest caliber. We regard our employees as our greatest asset and provide an ever enjoyable, yet challenging, work environment.
We remain committed to the professional and monetary growth of each employee, while expecting commitment to the Axiom business model in return. Sincere effort and superior performance is always encouraged, recognized and rewarded.
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Manager - Talent Acquisition @ Axiom Global Technologies, Inc.
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