About the Opportunity:Our client is seeking a skilled and motivated Field Service Technician to join their team on a long-term contract basis. In this role, you will be responsible for providing comprehensive operational support and managing installation, move, add, and change (IMAC) requests for their IT infrastructure across various environments, including office spaces, reservation centers, and airport locations. This is an excellent opportunity to leverage your technical expertise and customer service skills in a dynamic and fast-paced setting.
Responsibilities:- Provide on-site service and customer support during field visits and dispatches.
- Diagnose and resolve hardware, software, and network errors and technical problems, determining the most effective solutions.
- Generate timely and detailed service reports documenting all work performed and resolutions.
- Create and maintain clear and concise documentation of processes and procedures.
- Collect and analyze performance data to provide valuable technical assistance and insights.
- Effectively manage workflow in alignment with the daily schedule.
- Accurately document solutions for complex technical issues.
- Develop and implement workaround procedures when standard procedures are insufficient, ensuring timely issue resolution.
- Troubleshoot and develop technical solutions for software and setup errors encountered by field engineers, technicians, and customers.
- Cultivate and maintain positive and professional relationships with customers.
- Monitor radio communications for and respond to ticket counter IT-related issues.
- Conduct regular rounds to inspect and ensure the functionality of customer-facing equipment.
- Create and manage incidents within the ServiceNow platform.
- Provide secondary support for day-to-day break/fix issues both locally and remotely.
- Assist with IT-related moves, additions, and changes as needed.
Qualifications:- Proven experience in IT infrastructure support, preferably in the field of service role.
- Strong troubleshooting and problem-solving skills with the ability to diagnose and resolve technical issues efficiently.
- Excellent understanding of hardware, software, and networking concepts.
- Experience with ticketing systems, preferably ServiceNow, for incident creation and management.
- Ability to document technical procedures and solutions clearly and accurately.
- Strong customer service and communication skills with the ability to build rapport with clients.
- Ability to work independently and manage time effectively.
- Flexibility to travel up to 20% of the time.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, AllSTEM Connections is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AllSTEM Connections participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Additional Skills(none specified)
AllSTEM Representative Contact InfoAccount Executive: Perry
Branch Phone: Location: Houston, TX
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