Join Syft Technologies – Innovators in Real-Time Trace Analysis
Syft Technologies is a global leader in Selected Ion Flow Tube Mass Spectrometry (SIFT-MS), helping customers across semiconductor manufacturing, pharmaceuticals, environmental monitoring, and food safety solve complex analytical challenges through real-time chemical analysis.
Our team combines science, engineering, and innovation to deliver world-leading solutions and exceptional customer outcomes. If you are passionate about technology, problem-solving, and making a meaningful impact, we would love to hear from you.
What you will be doing
We are looking for an Intermediate Field Service Engineer to join our USA Service Team. Based in the San Francisco Bay Area, you will provide installation, maintenance, troubleshooting, repair, and training support for our SIFT-MS instruments across a diverse customer base.
More than maintaining instruments, you will act as a trusted technical partner to customers, helping them maximise the value of their Syft solutions. Working closely with customers and global support teams, you will solve complex technical challenges, optimise system performance, and contribute directly to customer success.
At Syft, your role will evolve alongside our customers and business. You willhave the freedom to shape your day-to-day while making a real impact. Here’s what you’ll spend most of your time on:
- Represent Syft professionally while delivering exceptional customer experiences.
- Partner with customers to maximise the performance and value of their SIFT-MS instruments.
- Deliver technical support, training, installations, preventative maintenance, and repairs.
- Build trusted customer relationships by understanding operational needs and providing practical technical solutions.
- Collaborate with global teams to improve service delivery, product performance, and customer outcomes.
- Contribute to SOPs, technical resources, and continuous improvement initiatives.
What you will bring
Essential
- Undergraduate degree in Engineering, Science, or a related technical field.
- 1–2 years'''' field service experience.
- Hands-on experience with scientific or diagnostic instrumentation.
- A multidisciplinary technical skillset spanning mechanical, electrical, software, or scientific disciplines.
- Experience partnering directly with customers and delivering successful technical outcomes.
- Experience working in regulated environments and service operations.
- Strong communication, problem-solving, and organisational skills.
- Ability to work independently and collaborate across multiple time zones.
Nice to have
- Knowledge of Mass Spectrometry and/or semiconductor manufacturing.
- Experience with coding, software, or firmware environments.
- Experience working with electronics.
Where you will work
This is a remote role based in the San Francisco Bay Area, California. Regular travel to customer sites throughout California and across the USA is required, with opportunities to collaborate with colleagues globally and occasionally visit our offices in Europe, Asia, or New Zealand.
Why work at Syft?
- Work with world-leading analytical technology.
- Make a real impact for customers across a range of industries.
- Collaborate with global teams across the USA, Europe, Asia, and New Zealand.
- Grow your skills through mentoring, knowledge sharing, and professional development.
- Enjoy the flexibility and autonomy of a remote role within a high-performing global business.
- We support a range of benefit plans including medical, dental, vision, life and 401k.
How to apply
Please submit your CV and a cover letter outlining:
- Your field service experience and ability to work independently.
- Your approach to building and maintaining strong customer relationships.
Applicants must:
- Have the legal right to work in the United States and be able to work without current or future sponsorship.
- Be based in the San Francisco Bay Area, California.
Applications from recruitment agencies will not be accepted.
Apply now
Join Syft Technologies and help shape the future of real-time gas analysis while delivering meaningful outcomes for customers across the USA.
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