Server Operations Engineer - Montreal, Canada

We are seeking a Server Operations Engineer to provide Level 3 support across a large-scale enterprise environment. This is an operational role (not project-based), focused on patching, deployment, platform security, and incident troubleshooting. The successful candidate will bring strong SCCM expertise from a usage and deployment perspective, solid Windows Server OS knowledge, and an automation mindset to continuously improve how the team operates.

Core Responsibilities:

• Patching & Deployment: Own day-to-day patching and software deployment execution using Microsoft SCCM, ensuring SLAs are consistently met.
• Incident & Platform Support: Troubleshoot Windows Server OS issues, manage outages, and respond to last-minute requests as part of a Level 3 support function.
• Automation: Read, amend, and troubleshoot existing PowerShell scripts to improve patching execution and reporting; bring ideas for automating and streamlining team processes (dedicated scripters are available for from-scratch builds).
• Platform Security: Support platform security efforts alongside patching and deployment work.
• Global Collaboration: Work within a global team of ~8, participating in a Follow the Sun support model, and coordinate with global stakeholders through established change management processes.

Required Skills and Qualifications:

• SCCM Expertise: 3+ years of hands-on experience with SCCM for patching and software deployment (usage/deployment focus, not infrastructure build).
• Windows Server OS: Strong troubleshooting and analysis skills across the Windows Server Operating System.
• PowerShell: Medium-level scripting ability comfortable reading, amending, and debugging existing scripts.
• Enterprise Scale Experience: Background operating in a large, enterprise-scale environment, with familiarity in change management and working with global teams/stakeholders.
• Foundational Knowledge: Conceptual understanding of Active Directory, DNS, and DHCP roles.
• Documentation: Experience authoring clear operational documentation.

Preferred Experience:

• 5+ years in Windows systems administration or server operations within a demanding enterprise organization.
• Exposure to Transact-SQL, Splunk, SQL Server Reporting, or ITIL certification.
• Experience with additional enterprise technologies such as Citrix, VMware, or HP.