Sr Data Center Operations Engineer

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

Le Qubcois:

Ingnieur senior en oprations de centre de donnes

Aperu du poste:
L'ingnieur senior en oprations de centre de donnes joue un rle cl et trs pratique dans le dploiement et l'exploitation long terme d'un environnement de centre de donnes haute performance grande chelle, supportant du calcul avanc et des infrastructures complexes.

Ce poste s'adresse un ingnieur expriment possdant une expertise approfondie en matriel serveur, systmes Linux et oprations de centre de donnes, dans des environnements qui exigent une haute disponibilit, de la prcision et de la performance. Tu contribueras ds la phase initiale de dploiement, en supportant la mise en service de l'infrastructure, la validation et la prparation du matriel. Par la suite, lorsque l'environnement sera en mode stable, tu prendras en charge la fiabilit continue, le dpannage avanc et les initiatives d'amlioration continue.

Ce rle demande un solide esprit d'opration - quelqu'un qui s'panouit dans des environnements complexes et critiques pour la production et qui met l'accent sur la rsolution des problmes la source. Tu agiras comme principal point d'escalade technique et travailleras en troite collaboration avec les quipes d'ingnierie et d'infrastructure pour assurer la stabilit et la performance des systmes.

Ce poste s'exerce principalement en anglais, en raison des interactions frquentes avec des quipes interfonctionnelles globales et de l'utilisation de documentation technique en anglais.

Ce rle permet de couvrir la fois les phases de dploiement et d'oprations, offrant une exposition des environnements d'infrastructure modernes grande chelle, ainsi qu'un chemin clair vers des rles techniques avancs ou en ingnierie.

Responsabilits principales:

Dpannage avanc du matriel et rparations

• Diagnostiquer et rsoudre des dfaillances matrielles complexes sur diffrentes plateformes serveurs (cartes mres, CPU, mmoire, stockage)
• Effectuer des rparations et remplacements au niveau des composantes
• Excuter les processus break/fix en minimisant les temps d'arrt et en respectant les SLA
• Raliser des analyses de cause racine (RCA) et proposer des amliorations prventives
• Identifier les tendances de dfaillance et contribuer l'amlioration des outils, de l'automatisation et des processus

Systmes Linux et support des plateformes

• Utiliser les outils en ligne de commande Linux pour le monitoring, le diagnostic et le troubleshooting
• Supporter le dploiement et la configuration de serveurs sous diffrentes distributions Linux (RHEL, Ubuntu, etc.)
• Diagnostiquer les problmes au niveau du dmarrage (boot) et du systme d'exploitation en environnement de production
• Collaborer avec les quipes d'ingnierie pour rsoudre des problmes complexes matriel/logiciel

Oprations de centre de donnes

• Supporter l'installation d'quipements, le cblage structur et la validation de l'infrastructure
• Maintenir un inventaire prcis des pices, des actifs et des quipements retirs
• Documenter les rparations, changements et configurations dans les outils ITSM/DCIM
• Assurer le respect des normes de scurit, sret et oprations
• Agir comme point d'escalade principal pour les incidents complexes
• Participer une rotation de garde (on-call) pour un environnement 24/7

Collaboration et mentorat

• Offrir du coaching et du mentorat aux techniciens sur le troubleshooting matriel et les meilleures pratiques
• Collaborer avec les quipes rseau, stockage et infrastructure pour rsoudre des enjeux interfonctionnels
• Contribuer au partage de connaissances, la documentation et l'excellence oprationnelle
• Participer aux initiatives d'amlioration continue (processus, outils, pratiques oprationnelles)

Comptences requises:

• Matrise de l'anglais (oral et crit) requise afin de communiquer efficacement avec des quipes interfonctionnelles globales et de consulter de la documentation technique principalement en anglais
• Expertise avance en architecture matrielle serveur et dpannage au niveau des composantes
• Excellente matrise des systmes Linux et des outils de diagnostic en ligne de commande
• Bonne comprhension des bases en rseautique et des composantes d'infrastructure
• Exprience dans des environnements oprationnels structurs (SOP, SLA, systmes de billets)
• Familiarit avec les outils ITSM/DCIM (ServiceNow, Jira ou quivalent)
• Exprience en cblage structur et connectivit fibre optique
• Excellentes capacits d'analyse et de rsolution de problmes, avec souci du dtail
• Capacit performer dans des environnements critiques et sous pression
• Fortes comptences organisationnelles et en documentation

Exprience requise

• 5+ ans d'exprience en oprations de centre de donnes ou environnement d'infrastructure similaire
• Exprience significative en dpannage et rparation de matriel serveur
• Minimum 2 ans d'exprience avec des systmes Linux en environnement de production
• Exprience avec des plateformes serveurs d'entreprise et des environnements d'infrastructure
• Exprience dmontre en analyse de cause racine (RCA) et rsolution de problmes complexes
• Exprience avec des systmes de billets et des processus oprationnels
• Exprience en dploiement ou mise niveau d'infrastructure de centres de donnes (un atout)

Certifications (un atout)

• CompTIA A+, Server+ ou Linux+
• Certification LPI ou quivalent
• Certifications spcifiques aux fournisseurs de matriel

Exigences physiques

• Capacit de soulever et dplacer des quipements jusqu' 50 lb
• Capacit de travailler dans un environnement temprature contrle avec un niveau de bruit modr
• Capacit d'effectuer des tches physiques (debout, marche, flexion, position genoux) pendant de longues priodes

English:

Senior Data Center Operations Engineer

Job Overview:
The Senior Data Center Operations Engineer plays a critical, hands-on role in supporting the build-out and long-term operation of a high-performance, enterprise-scale data center environment supporting advanced compute and large-scale infrastructure deployments.

This position is designed for an experienced engineer with deep expertise in server hardware, Linux systems, and data center operations, operating within environments that demand high availability, precision, and performance. You will contribute during the initial deployment phase, supporting infrastructure bring-up, validation, and hardware readiness. As the environment transitions into steady-state operations, you will take ownership of ongoing reliability, advanced troubleshooting, and continuous improvement initiatives.

This role requires a strong operator mindset-someone who thrives in complex, production-critical environments and takes pride in resolving issues at their root. You will serve as a primary technical escalation point, working closely with engineering and infrastructure teams to maintain system stability and performance.

You will collaborate with cross-functional teams, making clear and professional communication in English (written and verbal) essential for success in this role.

This role offers continuity across both deployment and operational phases and provides exposure to large-scale, modern infrastructure environments, with a clear path for progression into advanced technical or engineering roles.

Key Responsibilities:

Advanced Hardware Troubleshooting & Repair

• Diagnose and resolve complex hardware failures across server platforms (motherboards, CPUs, memory, storage)
• Perform component-level repairs and replacements on servers and data center hardware
• Execute break/fix processes with a focus on minimizing downtime and meeting SLAs
• Conduct root cause analysis (RCA) of hardware failures and implement preventative improvements
• Identify recurring failure trends and contribute to tooling, automation, and process enhancements

Linux Systems & Platform Support

• Utilize Linux command-line tools for system monitoring, diagnostics, and troubleshooting
• Support provisioning and deployment of servers across Linux distributions (RHEL, Ubuntu, etc.)
• Troubleshoot boot-level and OS-level issues in production environments
• Collaborate with engineering teams to resolve complex hardware/software interaction issues

Data Center Operations

• Support hardware installation, structured cabling, and infrastructure validation
• Maintain accurate inventory of spare parts, assets, and retired equipment
• Document repairs, changes, and configurations in ITSM/DCIM systems
• Ensure adherence to safety, security, and operational protocols
• Serve as a primary escalation point for complex infrastructure issues
• Participate in on-call rotation supporting 24x7 operations

Collaboration & Mentorship

• Provide guidance and mentorship to technicians on hardware troubleshooting and best practices
• Collaborate with network, storage, and infrastructure teams to resolve cross-functional issues
• Contribute to knowledge sharing, documentation, and operational excellence initiatives
• Support continuous improvement efforts across processes, tooling, and operational workflows

Required Skills:

• Strong English communication skills (written and verbal) are required for coordination with cross-functional teams
• Expert-level knowledge of server hardware architecture and component-level troubleshooting
• Strong proficiency with Linux systems and command-line diagnostics
• Solid understanding of networking fundamentals and infrastructure components
• Experience working within structured operational environments (SOPs, SLAs, ticketing systems)
• Familiarity with ITSM/DCIM tools (ServiceNow, Jira, or similar)
• Experience with structured cabling and fiber optic connectivity
• Strong analytical and problem-solving skills with attention to detail
• Ability to operate effectively in high-pressure, high-availability environments
• Strong organizational and documentation skills

Required Experience:

• 5+ years of experience in data center operations or similar infrastructure environments
• Significant hands-on experience with server hardware troubleshooting and repair
• Minimum of 2 years of experience working with Linux operating systems in production environments
• Experience supporting enterprise server platforms and infrastructure environments
• Demonstrated experience performing root cause analysis and resolving complex hardware issues
• Experience working within ticketing systems and operational workflows
• Exposure to data center build-outs, deployments, or infrastructure upgrades (preferred)

Preferred Certifications:

• CompTIA A+, Server+, or Linux+
• LPI certification or equivalent
• Vendor-specific hardware certifications

Physical Requirements:

• Ability to lift and move equipment up to 50 lbs
• Ability to work in a temperature-controlled environment with moderate noise levels
• Ability to perform physical tasks such as standing, walking, bending, and kneeling for extended periods

Compensation

Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.