Data Center Technician L3

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

Le Qubcois:

Le technicien de centre de donnes niveau 3 (L3) est un rle avanc et trs pratique qui supporte le dploiement et les oprations d'un environnement de centre de donnes haute performance grande chelle, incluant des infrastructures complexes et du calcul avanc.

Ce poste s'adresse des techniciens expriments l'aise de prendre en charge des tches complexes et d'agir comme principal point d'escalade technique sur le site. Tu joueras un rle cl durant la phase de dploiement en contribuant l'installation des quipements, au cblage structur et la mise en service de l'infrastructure. Une fois en oprations stables, tu assumeras davantage de responsabilits en troubleshooting, en gestion d'incidents et en excution des oprations.

Tu travailleras travers les environnements serveurs, rseau et infrastructure, en collaboration troite avec les ingnieurs et l'quipe de gestion du site pour assurer la disponibilit et la performance. Ce rle demande de solides comptences techniques, un bon souci du dtail et la capacit de performer dans un environnement rapide et critique.

Ce poste s'exerce principalement en anglais, en raison des interactions quotidiennes avec des quipes techniques globales et de l'utilisation de documentation technique en anglais.

Ce rle offre une exposition complte aux phases de dploiement et d'exploitation, avec de belles possibilits d'volution vers des rles techniques avancs ou d'ingnierie.

Responsabilits principales:

• Effectuer le rack & stack, l'installation d'quipements et le cblage structur pendant le dploiement
• Supporter l'approvisionnement, la configuration et la validation des systmes
• Faire du troubleshooting sur l'infrastructure (Layer 1 3 : matriel, cblage, rseau)
• Agir comme point de rfrence principal pour l'escalade de problmes techniques complexes
• Interagir avec les quipements rseau via CLI (Cisco, Arista, Juniper, Dell)
• Utiliser des systmes Linux pour le troubleshooting et le support oprationnel
• Maintenir un inventaire prcis des quipements avec des outils ITSM/DCIM
• Participer aux processus de gestion des changements (fentres de maintenance, mises en production)
• Supporter la transition du dploiement vers les oprations rgulires (documentation et processus)
• Assurer le respect des normes de scurit, sret et oprations
• Contribuer l'amlioration continue (optimisation des processus, efficacit oprationnelle)
• Participer une rotation de garde (on-call) pour un environnement 24/7

Comptences requises:

• Matrise de l'anglais (oral et crit) requise afin de communiquer efficacement avec des quipes techniques globales et de consulter de la documentation technique principalement en anglais
• Exprience avance pratique avec le matriel, le cblage et les environnements de centre de donnes
• Solide matrise des systmes Linux pour le troubleshooting et les tches de scripting de base
• Capacit configurer et dpanner des quipements rseau via CLI
• Bonne comprhension du cycle de vie du matriel (installation, maintenance, retrait)
• Exprience avec des processus structurs (SOP, gestion des changements, systmes de billets)
• Familiarit avec les plateformes ITSM/DCIM (ServiceNow, Jira ou quivalent)
• Trs bonnes comptences en gestion de cblage (fibre et cuivre)
• Capacit lire et suivre de la documentation technique, des diagrammes et des procdures
• Excellentes aptitudes en rsolution de problmes et souci du dtail
• Capacit grer plusieurs tches dans un environnement rapide
• Bon esprit d'quipe avec capacit travailler de faon autonome au besoin

Exigences physiques et oprationnelles:

• Capacit de soulever jusqu' 50 lb
• l'aise de travailler debout pendant de longues priodes
• Capacit de rpondre aux appels de garde dans des dlais dfinis
• Capacit de se dplacer de manire fiable vers le lieu de travail
• Capacit d'utiliser de l'quipement de manutention (certification un atout)

Exprience requise:

• 4+ ans d'exprience en centre de donnes ou environnement technique similaire
• Exprience dmontre en rack & stack, installation d'quipements et cblage structur
• Exprience en dploiement et redploiement de systmes (USB, PXE, rseau)
• Exprience en initialisation (bootstrap) d'quipements rseau et configuration IP
• Connaissance pratique de Linux et scripting de base (ex. : Bash, Ansible)
• Exprience avec du matriel serveur d'entreprise (Dell, HPE, Supermicro ou quivalent)
• Solide comprhension des bases en rseautique (DNS, DHCP, Layer 2/3)
• Exprience avec des systmes de billets (Jira un atout)
• Connaissance des bonnes pratiques en centre de donnes (redondance, tolrance aux pannes, normes de cblage)
• Connaissances de base en systmes lectriques, HVAC et infrastructure

Certifications (un atout):

• CompTIA Server+, Network+ ou quivalent
• ITIL Foundation
• CCNA ou certification rseau quivalente

English:

The Data Center Technician L3 is an advanced, hands-on role supporting the build-out and ongoing operation of a high-performance, enterprise-scale data center environment supporting advanced compute and large-scale infrastructure deployments.

This position is designed for experienced technicians who are comfortable owning complex tasks and serving as a primary technical escalation point within the site. You will play a key role during the initial deployment phase, contributing to hardware installation, structured cabling, and infrastructure bring-up. As the data center transitions into steady-state operations, you will take on increased responsibility for troubleshooting, incident response, and operational execution.

You will work across server, network, and infrastructure domains, collaborating closely with engineers and site leadership to maintain uptime and performance. This role requires strong technical capability, attention to detail, and the ability to operate effectively in a fast-paced production environment.

You will collaborate with cross-functional teams, making clear and professional communication in English (written and verbal) essential for success in this role.

This role offers continuity across both deployment and operational phases, providing exposure to large-scale infrastructure environments and a clear path for progression into advanced technical or engineering roles.

Key Responsibilities:

• Perform rack & stack, hardware installation, and structured cabling during deployment phase
• Support system provisioning, configuration, and validation activities
• Troubleshoot infrastructure issues across Layer 1-3 (hardware, cabling, and network)
• Serve as a primary technical escalation point for complex operational issues
• Interface with network devices via CLI (Cisco, Arista, Juniper, Dell)
• Utilize Linux systems for troubleshooting and operational support
• Maintain accurate asset and inventory records using ITSM/DCIM tools
• Participate in change management, including maintenance windows and production changes
• Support transition from deployment to steady-state operations, including documentation and process adherence
• Ensure compliance with safety, security, and operational standards
• Contribute to continuous improvement efforts, including process optimization and operational efficiency initiatives
• Participate in on-call rotation supporting 24x7 operations

Required Skills:

• Strong English communication skills (written and verbal) are required for coordination with cross-functional teams
• Advanced hands-on experience with data center hardware, cabling, and infrastructure environments
• Proficiency with Linux systems for troubleshooting and basic scripting tasks
• Ability to configure and troubleshoot network hardware using CLI tools
• Strong understanding of hardware lifecycle management (installation, maintenance, decommissioning)
• Experience working within structured operational processes (SOPs, change management, ticketing systems)
• Familiarity with ITSM/DCIM platforms (ServiceNow, Jira, or similar)
• Strong cable management and structured cabling skills (fiber and copper)
• Ability to read and follow technical documentation, diagrams, and procedures
• Strong problem-solving skills and attention to detail
• Ability to multitask and adapt in a fast-paced environment
• Strong teamwork and collaboration skills, with the ability to work independently when needed

Physical & Operational Requirements:

• Ability to lift and move up to 50 lbs
• Comfortable working on feet for extended periods
• Ability to respond to on-call incidents within defined timelines
• Ability to reliably commute to the work location
• Ability to operate material handling equipment (certification preferred)

Required Experience:

• 4+ years of experience in data center operations or similar technical environments
• Proven experience with rack & stack, hardware installation, and structured cabling
• Experience provisioning and re-provisioning systems (USB, PXE, or network-based methods)
• Experience bootstrapping network devices and configuring IP addressing
• Working knowledge of Linux systems and basic scripting (e.g., Bash, Ansible)
• Experience supporting enterprise server hardware (Dell, HPE, Supermicro, or similar)
• Strong understanding of networking fundamentals (DNS, DHCP, Layer 2/3 concepts)
• Experience working within ticketing systems (Jira preferred)
• Knowledge of data center best practices (redundancy, fault tolerance, cabling standards)
• Basic understanding of electrical, HVAC, and infrastructure systems

Preferred Certifications:

• CompTIA Server+, Network+, or equivalent
• ITIL Foundation
• CCNA or similar networking certification

Compensation

Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.