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Information Technology Support Specialist - HSC Information Technology

West Virginia University

Morgantown, West Virginia • Today

Full-time

IT Support Specialist

6sense

Remote • Today

Full-time

USD 73,577.25 - 103,913.30 per year

IT Support Specialist, Tier 2

Keeper Security, Inc.

Remote • Today

Full-time

Applications Support Supervisor (IT Application Development Senior/Specialist)

Washington State Department of Transportation

Remote or Olympia, Washington • Today

Full-time

USD 99,300.00 - 133,608.00 per year

IT App Development - Senior/Specialist

Washington State Department of Transportation

Remote or Lacey, Washington • Today

Full-time

USD 99,300.00 - 133,608.00 per year

IT Applications Specialist Sr

Randstad Digital

Remote or Cleveland, Ohio • Today

Contract

USD47 - USD57

IT Application Development - Senior/Specialist

Washington State Department of Transportation

Remote or Olympia, Washington • Today

Full-time

USD 99,300.00 - 133,608.00 per year

IT Project Manager - Senior/Specialist - One Washington / Agency Support Lead

Washington State Department of Transportation

Remote or Washington • Today

Full-time

USD 99,300.00 - 133,608.00 per year

IT Application Development - Senior/Specialist (Olympia)

Washington State Department of Transportation

Remote or Olympia, Washington • Today

Full-time

USD 99,300.00 - 133,608.00 per year

W2 :: Remote :: VistA/MUMPS Healthcare Applications Support Specialist || G.C / U.S.C

Bitsoft International, Inc.

Remote • Today

Easy Apply

Contract

Depends on Experience

L&I IT Network and Telecommunications - Senior/Specialist

Washington State Department of Transportation

Remote or Tumwater, Washington • Today

Full-time

USD 94,620.00 - 127,248.00 per year

L&I IT System Administration - Senior/Specialist

Washington State Department of Transportation

Remote or Tumwater, Washington • Today

Full-time

USD 94,620.00 - 127,248.00 per year

IT Specialist - End User Support

MVP Consulting Plus

Remote or New York, New York • Today

Full-time

IT Store Support

iSphere

Remote • 20d ago

Easy Apply

Third Party, Contract

Depends on Experience

Remote - Junior IT & AI Support Specialist

ALOA ETS

Remote or Hybrid in Mesa, Arizona • 2d ago

Easy Apply

Full-time

30000 - 35000

IT Solutions Architect - Senior/Specialist | Vessel Electrification

Washington State Department of Transportation

Remote or Seattle, Washington • Today

Full-time

USD 109,519.00 - 147,281.00 per year

Information Technology Specialist

Smithsonian Institution

Remote • Today

Full-time

USD 143,913.00 - 187,093.00 per year

Ferries System Administrator (IT System Admin - Senior/Specialist)

Washington State Department of Transportation

Remote or Seattle, Washington • Today

Full-time

USD 99,351.00 - 133,610.00 per year

Technical Program Manager

Milestone Technologies, Inc.

Remote • 9d ago

Easy Apply

Contract

Depends on Experience

Geospatial Information Systems (GIS) Lead (IT Application Development - Senior Specialist)

Washington State Department of Transportation

Remote or Lakewood, Washington • Today

Full-time

USD 8,275.00 - 11,134.00 per month

IT Documentation Specialist

Goldbelt Inc

Remote • Today

Full-time

USD 83,000.00 - 86,000.00 per year

IT Systems Directory Services and Cloud Identity Specialist Senior

Modine Manufacturing Company

Remote • Today

Full-time

USD 93,000.00 - 163,000.00 per year

Senior EDI Support Specialist / EDI / Healthcare Payer | Facets Ecosystem

UNICOM TECHNOLOGIES INC

Remote • Today

Easy Apply

Full-time, Part-time, Contract, Third Party

USD 55-60

Collision Systems Administrator - CCC ONE/Mitchell

INSPYR Solutions

Remote • 21d ago

Easy Apply

Full-time

$38 - $45

IT Specialist

MVP Consulting Plus

Remote or New York, New York • Today

Full-time

Technical Support Specialist 2

Becton Dickinson & Company

Remote or Texas • Today

Full-time

USD 32.10 - 51.30 per hour

Technical Support Specialist II - Wed-Sat 10 AM - 9:00 PM

Digi International

Remote • Today

Full-time

USD 47,500.00 - 67,000.00 per year

IT Quality Assurance - Senior/Specialist

Washington State Department of Transportation

Remote or Olympia, Washington • Today

Full-time

USD 92,760.00 - 124,752.00 per year

Technical Support Specialist I - Control 4

ADI Global

Remote or Irving, Texas • Today

Full-time

e-Builder / Trimble Unity Construct Administrator & Support Specialist

Innosoft Corporation

Remote or Baton Rouge, Louisiana • Today

Easy Apply

Full-time, Third Party

Job Details

Skills

Reporting
Health Insurance
HIPAA
Collaboration
Information Technology
Tier 1
Tier 2
Printers
Web Content
VoIP
Regulatory Compliance
Account Management
Laptop
Mobile Devices
Educational Technology
Telecommunications
Interfaces
Testing
Switches
Stacks Blockchain
Network
Microsoft SCCM
Microsoft Azure
IT Security
Data Loss Prevention
Documentation
Information Systems
Inventory
Information Security
Risk Assessment
Technical Writing
HSC
Internet
Training
Computer Networking
Science
Computer Science
Customer Support
Computer Hardware
Operating Systems
Software Packaging
Microsoft Office
Conflict Resolution
Problem Solving
Articulate
Communication
English
Customer Service
Management
Research
Microsoft Windows
OS X
Productivity
Scripting
Batch File
Windows PowerShell
Technical Support

Reporting
Health Insurance
HIPAA
Collaboration
Information Technology
Tier 1
Tier 2
Printers
Web Content
VoIP
Regulatory Compliance
Account Management
Laptop
Mobile Devices
Educational Technology
Telecommunications
Interfaces
Testing
Switches
Stacks Blockchain
Network
Microsoft SCCM
Microsoft Azure
IT Security
Data Loss Prevention
Documentation
Information Systems
Inventory
Information Security
Risk Assessment
Technical Writing
HSC
Internet
Training
Computer Networking
Science
Computer Science
Customer Support
Computer Hardware
Operating Systems
Software Packaging
Microsoft Office
Conflict Resolution
Problem Solving
Articulate
Communication
English
Customer Service
Management
Research
Microsoft Windows
OS X
Productivity
Scripting
Batch File
Windows PowerShell
Technical Support

Summary

Description

The department of Information Technology Services at West Virginia University is currently accepting applications for an Information Technology Support Specialist.

About the Opportunity

The Information Technology Support Specialist will report to HSC Support Services and provide advanced IT support for the WVU School of Dentistry, focusing on the Axium Patient Information System, clinical information systems, desktop computing, communication technologies, and related infrastructure. A key responsibility will be assisting in bringing the School of Dentistry's Digital Dentistry program fully online, serving as the primary liaison between software and equipment vendors and WVU Information Technology Services teams to ensure seamless integration and operation. The role will also oversee networking equipment in the dental clinics, coordinating with ITS to ensure proper configuration, security, and compliance for both the equipment and any associated data.

We strongly believe in work-life balance and keeping time for things we love outside our work. WVU offers generous benefits, including:

37.5-hour work week
13 paid holidays (staff holiday calendar)
24 annual leave (vacation) days per year (employee leave)
18 sick days per year (for when you're ill, for when you need time to care for sick family, for your own, or your family's, regularly scheduled medical appointments. Who is family for the purpose of this leave? A lot of people in your life including immediate relatives and in-laws as well as others considered to be members of your household living under the same roof)
WVU offers a range of health insurance and other benefits
401(a) retirement savings with 6% employee contribution match, eligibility to continue health insurance, and other retiree perks. Looking for more retirement benefits information? Check out retirement health insurance benefits, retirement income, and FAQ's.
Wellness programs

What You'll Do

Participates in the successful implementation and ongoing operation of the WVU School of Dentistry Digital Dentistry Program, acting as the main liaison between software/equipment vendors and WVU Information Technology Services Teams.
Manage and support networking equipment in dental clinics, working with ITS to secure devices, connections, and associate data in compliance with security standards, HIPAA, and FERPA.
Deploy and maintain system infrastructure, including clinical equipment, software, and updates in coordination with WVU Information Technology Services Teams.
Manage and update the Axium software application, collaborating with vendors and internal teams.
Provide Tier 1 and Tier 2 technical support for Windows, Microsoft Office, network access, email, printers, and copiers.
Maintain and update internal and external web content for the School of Dentistry using the university's CMS.
Troubleshoot complex hardware, software, networking, and VoIP issues in compliance with IT security standards.
Support client-side network installations, workstation setup, and account management.
Assist faculty, staff, and students with laptop, mobile device, and instructional technology issues.
Provides network and telecommunication support to include configuring network switch interfaces for data and voice networks, toning and testing network jacks, tracing connections through patch panels and switch stacks, and resolving issues with network interface cards associated with endpoint devices.
Operating system deployment. Using ITS systems including SCCM, Azure, and JAMF to deploy operating system images to Windows and Mac computers.
Works with the IT Security Director and the Director of Support Services to ensure computers are updated, protected with the universities Anti-Virus solution, data loss prevention software, ensure data is protected, devices are onboarded / offboarded, inventory documented.
Maintains access by providing information, resources, and technical support documentation for networked access devices.
Coordinates with WVU Information Security Services teams to conduct information security assessments of vendor-hosted and on-premises applications and information systems
Maintains inventory of all hardware, applications and associated required data control requirements for the School of Dentistry department.
Responsible for working with Information Security in conducting annual risk assessments and remediation efforts.
Responsible for creating and maintaining technical documentation of HSC ITS Support procedures, processes, and technical solutions.
Coordinate and/or conduct training sessions for customers regarding computer systems, networks and software and hardware as needed.
Keep up to date with new and evolving technology by utilizing internet sources, manuals, training, networking with peers and any other means available.

Qualifications

Bachelor of Science in engineering or computer science related degree or equivalent experience in an IT support related field
A minimum of four (4) years in the following:
- Technical experience in an IT related field
- Experience managing, troubleshooting and supporting multiple technological equipment
- Experience operating systems deployment
- Customer Support experience
- IT support experience in a complex enterprise environment
Any equivalent combination of related education and/or experience will be considered
All qualifications must be met by the time of employment

Knowledge, Skills & Abilities

Must be able to provide advanced technical support for various hardware platforms, operating systems, and software packages (including Microsoft Office and Office 365). Complex problem solving skills and excellent research skills are required. Must be able to partner/communicate with other ITS support groups on a knowledgeable level.
Must have ability to prioritize multiple projects simultaneously and be able to make decisions independently. Must be able to articulate clearly and concisely to a wide variety of multicultural users. Strong communication skills in English, both written and oral are required
Excellent customer service is essential. The incumbent must show strong interpersonal skills, with the ability to interact professionally with all levels of the WVU organization, including management positions at all levels, technical staff, managers, and end users. The ability to work effectively under pressure is required.
Must have the ability to work both independently and as part of a team. Must demonstrate the ability to reason logically, analyze and resolve IT problems in complex situations and environments. Must demonstrate the ability to manage, coordinate, and prioritize multiple tasks and workloads at the same time. Ability to research and follow instructions on a wide array of technologies, both from internal and external resources.
Must have the ability to analyze complex IT situations, clearly define and document relevant data and processes, and logically test and work through solutions. Ability to document solutions, processes, and procedures in a clear logical manner is required.
Technical expertise in Windows and Mac operating systems, productivity suites, work processing and spreadsheet applications. Experience suporting computers and networks in a large complex environment is preferred. Ability to automate processes and solutions using programmatic scripting languages including batch files and PowerShell.

Physical Ability

Seated at computer or telephone
Lifting lightweight objects/bending and kneeling to file
Lifting 20-40 lb computers and equipment

Valid Driver's License. Incumbent must provide own transportation to travel across campus to provide IT support toall University locations. Ability to transport multiple computers and equipment to campus buildings.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: RTX18f24f
Position Id: b3c14c5742fcda94f0d68b8c3e800932
Posted 6 days ago

Fitment

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Morgantown, West Virginia

•

Today

Welcome! We're excited you're considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full. Below, you'll find other important information about this position. This position is responsible for first level support for network services and infrastructure to include but not limited to telecommunications, networking, security, servers, databases, PC and application support at WVUHS facilities o

Full-time

Associate Technical Support Analyst

Morgantown, West Virginia

•

Today

Full-time

Assoc IT Support Tech

Morgantown, West Virginia

•

Today

Welcome! We're excited you're considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full. Below, you'll find other important information about this position. Responsible for installing, maintaining, and troubleshooting PC hardware and peripheral components. Installs and verifies correct operation of software packages, including operating systems and typical office programs. Provides train

Full-time

Associate Systems Analyst - Revenue Cycle (Hybrid)

Morgantown, West Virginia

•

Today

Welcome! We're excited you're considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full. Below, you'll find other important information about this position. Supports the design, implementation, and maintenance of software systems to meet organizational needs. Assists in system troubleshooting, providing end-user training, and performing basic project coordination. This role works closely

Full-time

Job Details

Skills

Reporting
Health Insurance
HIPAA
Collaboration
Information Technology
Tier 1
Tier 2
Printers
Web Content
VoIP
Regulatory Compliance
Account Management
Laptop
Mobile Devices
Educational Technology
Telecommunications
Interfaces
Testing
Switches
Stacks Blockchain
Network
Microsoft SCCM
Microsoft Azure
IT Security
Data Loss Prevention
Documentation
Information Systems
Inventory
Information Security
Risk Assessment
Technical Writing
HSC
Internet
Training
Computer Networking
Science
Computer Science
Customer Support
Computer Hardware
Operating Systems
Software Packaging
Microsoft Office
Conflict Resolution
Problem Solving
Articulate
Communication
English
Customer Service
Management
Research
Microsoft Windows
OS X
Productivity
Scripting
Batch File
Windows PowerShell
Technical Support

Reporting
Health Insurance
HIPAA
Collaboration
Information Technology
Tier 1
Tier 2
Printers
Web Content
VoIP
Regulatory Compliance
Account Management
Laptop
Mobile Devices
Educational Technology
Telecommunications
Interfaces
Testing
Switches
Stacks Blockchain
Network
Microsoft SCCM
Microsoft Azure
IT Security
Data Loss Prevention
Documentation
Information Systems
Inventory
Information Security
Risk Assessment
Technical Writing
HSC
Internet
Training
Computer Networking
Science
Computer Science
Customer Support
Computer Hardware
Operating Systems
Software Packaging
Microsoft Office
Conflict Resolution
Problem Solving
Articulate
Communication
English
Customer Service
Management
Research
Microsoft Windows
OS X
Productivity
Scripting
Batch File
Windows PowerShell
Technical Support

Summary

37.5-hour work week
13 paid holidays (staff holiday calendar)
24 annual leave (vacation) days per year (employee leave)
18 sick days per year (for when you're ill, for when you need time to care for sick family, for your own, or your family's, regularly scheduled medical appointments. Who is family for the purpose of this leave? A lot of people in your life including immediate relatives and in-laws as well as others considered to be members of your household living under the same roof)
WVU offers a range of health insurance and other benefits
401(a) retirement savings with 6% employee contribution match, eligibility to continue health insurance, and other retiree perks. Looking for more retirement benefits information? Check out retirement health insurance benefits, retirement income, and FAQ's.
Wellness programs

What You'll Do

Participates in the successful implementation and ongoing operation of the WVU School of Dentistry Digital Dentistry Program, acting as the main liaison between software/equipment vendors and WVU Information Technology Services Teams.
Manage and support networking equipment in dental clinics, working with ITS to secure devices, connections, and associate data in compliance with security standards, HIPAA, and FERPA.
Deploy and maintain system infrastructure, including clinical equipment, software, and updates in coordination with WVU Information Technology Services Teams.
Manage and update the Axium software application, collaborating with vendors and internal teams.
Provide Tier 1 and Tier 2 technical support for Windows, Microsoft Office, network access, email, printers, and copiers.
Maintain and update internal and external web content for the School of Dentistry using the university's CMS.
Troubleshoot complex hardware, software, networking, and VoIP issues in compliance with IT security standards.
Support client-side network installations, workstation setup, and account management.
Assist faculty, staff, and students with laptop, mobile device, and instructional technology issues.
Provides network and telecommunication support to include configuring network switch interfaces for data and voice networks, toning and testing network jacks, tracing connections through patch panels and switch stacks, and resolving issues with network interface cards associated with endpoint devices.
Operating system deployment. Using ITS systems including SCCM, Azure, and JAMF to deploy operating system images to Windows and Mac computers.
Works with the IT Security Director and the Director of Support Services to ensure computers are updated, protected with the universities Anti-Virus solution, data loss prevention software, ensure data is protected, devices are onboarded / offboarded, inventory documented.
Maintains access by providing information, resources, and technical support documentation for networked access devices.
Coordinates with WVU Information Security Services teams to conduct information security assessments of vendor-hosted and on-premises applications and information systems
Maintains inventory of all hardware, applications and associated required data control requirements for the School of Dentistry department.
Responsible for working with Information Security in conducting annual risk assessments and remediation efforts.
Responsible for creating and maintaining technical documentation of HSC ITS Support procedures, processes, and technical solutions.
Coordinate and/or conduct training sessions for customers regarding computer systems, networks and software and hardware as needed.
Keep up to date with new and evolving technology by utilizing internet sources, manuals, training, networking with peers and any other means available.

Qualifications

Bachelor of Science in engineering or computer science related degree or equivalent experience in an IT support related field
A minimum of four (4) years in the following:
- Technical experience in an IT related field
- Experience managing, troubleshooting and supporting multiple technological equipment
- Experience operating systems deployment
- Customer Support experience
- IT support experience in a complex enterprise environment
Any equivalent combination of related education and/or experience will be considered
All qualifications must be met by the time of employment

Knowledge, Skills & Abilities

Must be able to provide advanced technical support for various hardware platforms, operating systems, and software packages (including Microsoft Office and Office 365). Complex problem solving skills and excellent research skills are required. Must be able to partner/communicate with other ITS support groups on a knowledgeable level.
Must have ability to prioritize multiple projects simultaneously and be able to make decisions independently. Must be able to articulate clearly and concisely to a wide variety of multicultural users. Strong communication skills in English, both written and oral are required
Excellent customer service is essential. The incumbent must show strong interpersonal skills, with the ability to interact professionally with all levels of the WVU organization, including management positions at all levels, technical staff, managers, and end users. The ability to work effectively under pressure is required.
Must have the ability to work both independently and as part of a team. Must demonstrate the ability to reason logically, analyze and resolve IT problems in complex situations and environments. Must demonstrate the ability to manage, coordinate, and prioritize multiple tasks and workloads at the same time. Ability to research and follow instructions on a wide array of technologies, both from internal and external resources.
Must have the ability to analyze complex IT situations, clearly define and document relevant data and processes, and logically test and work through solutions. Ability to document solutions, processes, and procedures in a clear logical manner is required.
Technical expertise in Windows and Mac operating systems, productivity suites, work processing and spreadsheet applications. Experience suporting computers and networks in a large complex environment is preferred. Ability to automate processes and solutions using programmatic scripting languages including batch files and PowerShell.

Physical Ability

Seated at computer or telephone
Lifting lightweight objects/bending and kneeling to file
Lifting 20-40 lb computers and equipment

Valid Driver's License. Incumbent must provide own transportation to travel across campus to provide IT support toall University locations. Ability to transport multiple computers and equipment to campus buildings.

Dice Id: RTX18f24f
Position Id: b3c14c5742fcda94f0d68b8c3e800932
Posted 6 days ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Morgantown, West Virginia

•

Today

Full-time

Associate Technical Support Analyst

Morgantown, West Virginia

•

Today

Full-time

Assoc IT Support Tech

Morgantown, West Virginia

•

Today

Welcome! We're excited you're considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full. Below, you'll find other important information about this position. Responsible for installing, maintaining, and troubleshooting PC hardware and peripheral components. Installs and verifies correct operation of software packages, including operating systems and typical office programs. Provides train

Full-time

Associate Systems Analyst - Revenue Cycle (Hybrid)

Morgantown, West Virginia

•

Today

Welcome! We're excited you're considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full. Below, you'll find other important information about this position. Supports the design, implementation, and maintenance of software systems to meet organizational needs. Assists in system troubleshooting, providing end-user training, and performing basic project coordination. This role works closely

Full-time

Information Technology Support Specialist - HSC Information Technology

Skills

Summary

Dice Job Match Score™

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Information Technology Support Specialist - HSC Information Technology

Job Details

Skills

Summary

Dice Job Match Score™

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