Senior IT Manager, NetSuite Experience Required, Hybrid in Morrisville, PA
The Senior IT Manager is responsible for leading the organization's information technology strategy, infrastructure, systems, cybersecurity, and IT operations. This role ensures the reliability, security, and efficiency of all technology resources while supporting business objectives, driving continuous improvement, and managing IT staff, vendors, and projects. The Senior IT Manager serves as the organization's senior technology leader and works closely with executive leadership to ensure technology solutions support operational efficiency, cybersecurity, scalability, and long-term business growth. The Senior IT Manager will lead the IT team, have direct reports, and oversee the Company's IT infrastructure, cybersecurity, business systems, and NetSuite ERP environment. Candidates should have strong leadership experience and a proven background managing enterprise IT Operations and ERP initiatives. NetSuite Experience Required. This position is Hybrid in Morrisville, PA. A hybrid schedule of up to two remote workdays per week may be considered after the initial onboarding period, based on business needs and management approval.
Senior IT Manager Responsibilities:
- Develop and execute the organization's IT strategy in alignment with business objectives.
- Lead and manage all IT operations, infrastructure, cybersecurity, systems administration, and end-user support functions.
- Lead ERP, business application, and systems integration initiatives to improve operational efficiency, reporting capabilities, and business processes.
- Oversee network infrastructure, servers, cloud services, telecommunications, enterprise applications, and business systems, including NetSuite ERP.
- Oversee the administration, support, maintenance, integration, security, reporting, and optimization of the Company's NetSuite ERP platform and related business applications.
- Ensure the availability, reliability, performance, and security of all technology systems.
- Develop and maintain cybersecurity policies, procedures, and incident response protocols.
- Manage IT budgets, forecasting, technology investments, and vendor relationships.
- Lead technology projects, system upgrades, implementations, and digital transformation initiatives.
- Oversee user access management, software licensing, hardware procurement, and asset lifecycle management.
- Establish and monitor IT performance metrics, service levels, and operational KPIs.
- Collaborate with executive leadership and department managers to identify and implement technology solutions that support business needs.
- Partner with executive leadership to evaluate emerging technologies and recommend solutions that support organizational growth and operational excellence.
- Ensure compliance with applicable cybersecurity, data privacy, regulatory, and industry specific requirements, including support for quality, audit, and compliance initiatives.
- Develop and maintain disaster recovery and business continuity plans.
- Recruit, mentor, develop, and evaluate IT personnel.
- Foster a culture of innovation, accountability, customer service, and continuous improvement.
- Ensure timely resolution of technology issues and provide exceptional internal customer support.
- Perform other duties and responsibilities as assigned based on business needs.
Senior IT Manager Qualifications:
- Bachelor's degree in Information Technology, Computer Science, Information Systems, Cybersecurity, or a related field required.
- Master's degree preferred.
- Relevant certifications such as CISSP, CISM, PMP, ITIL, Microsoft, Cisco, or equivalent are preferred.
- Minimum of 8–10 years of progressive IT experience.
- Minimum of 5 years of leadership or management experience overseeing IT operations and personnel.
- NetSuite experience is required.
- Experience developing IT strategies, technology roadmaps, and cybersecurity programs aligned with organizational objectives.
- Proven experience managing enterprise infrastructure, networks, cloud environments, and cybersecurity programs.
- Experience leading ERP implementations, upgrades, integrations, or optimization initiatives preferred.
- Experience leading complex technology projects, system implementations, and vendor relationships.
- Experience supporting business applications, ERP systems, and Microsoft environments.
- Experience supporting ERP administration, integrations, reporting, user provisioning, and business process optimization preferred.
- Experience supporting manufacturing, technical service, or ISO-compliant environments preferred.
- Financial management, budgeting, and forecasting experience.
Senior IT Manager Skills and Competencies:
- Strong leadership, team development, and employee management skills.
- Extensive knowledge of IT infrastructure, networking, cybersecurity, cloud technologies, and business systems.
- Strong analytical, organizational, and problem-solving abilities.
- Experience with Microsoft 365, Azure, virtualization technologies, and endpoint management solutions.
- Strong project management and change management capabilities.
- Data-driven decision-making and IT operational reporting capabilities.
- Strong communication and cross-functional collaboration skills.
- Strong understanding of IT governance, risk management, and compliance frameworks.
- Ability to communicate complex technical concepts effectively to non-technical stakeholders and executive leadership.
- Ability to manage multiple priorities in a fast-paced, deadline-driven environment.
- High attention to detail, accountability, and operational accuracy.
- Strong knowledge of disaster recovery, business continuity, and cybersecurity best practices.
- This position is primarily onsite and requires frequent interaction with employees, vendors, and technology infrastructure.
- Ability to sit, stand, walk, and use a computer for extended periods.
- Occasional lifting of equipment up to 25 pounds.
- Ability to travel occasionally between company locations or vendor sites as needed.
Benefits include medical insurance, Dental, Vision, Savings Plan Options, PTO, etc.
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