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Business Analyst
Data Quality
ADABAS
SQL Server
Linux
Mainframe
Windows PC

Summary

Title:Business Analyst - Onsite
Location:Jackson,MS

Length:Long term

Restriction:w2 or c2c

Description:

*** Mode of Interview :- Webcam interview*** Very long term project (initial PO for 1 year but expected to go for multiple years)***Onsite( 5days per Week Onsite) at Jackson-MS *** Need 3 verifiable references***

Job Description :-

Candidate must have experience serving as primary point of contact for users experiencing help desk related issues.
Experience analyst with a background in system diagnosing software problems, resolve user inquiries for manual data manipulation.
Based on documented incidents in JIRA ticketing system, email or data log spreadsheet to ensure seamless business operations for the Success data conversion project.
Experience in interacting with Client program areas and technical staff regarding business and information technology needs.
Manage receiving tickets, document, prioritize, and track support requests from phone calls, emails, or chat portals.
Experience with escalating issues and identifying complex or recurring problems and escalate them to supervisor/manager for resolution.
Strong verbal and written communication skills to handle user frustration and convey clear policy resolutions.
Critical-thinking skills to diagnose root causes and document each incident to be used as the basis for system enhancements.

Required Skills:-

7+ years of experience in Windows
3+ years of experience in Windows PC

Preferred Skills:-

3+ years of experience in Mainframe
3+ years of experience in Linux
3+ years of experience in SQL Server
3+ years of experience in ADABAS
3+ years of experience in Data Quality

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: msyca001
Position Id: SPZ - 7201
Posted 1 day ago

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Dice Job Match Score™

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Shaji Gazni

Recruiter @ MSYS Inc.

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Desktop Support - Onsite

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Shaji Gazni

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