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W2- Business Analyst- Local to MS

Moss Point, MS, US • Posted 20 hours ago • Updated 20 hours ago

Contract W2

12 Months

No Travel Required

On-site

Depends on Experience

Fitment

Dice Job Match Score™

🤯 Applying directly to the forehead...

Job Details

Skills

Business Operations
Communication
Critical Thinking
Data Conversion
Data Manipulation
Help Desk
Information Technology
Issue Tracking
JIRA
Management
ROOT
SAP BASIS
SNAP
E&T
TANF
Employment and Training
Temporary Assistance for Needy Families
Supplemental Nutrition Assistance Program

Summary

Business Analyst

200 S. Lamar Street, Jackson MS

Description:

Candidates must have experience serving as primary point of contact for users experiencing help desk related issues.

· Experience analyst with a background in system diagnosing software problems, resolve user inquiries for manual data manipulation. Based on documented incidents in JIRA ticketing system, email or data log spreadsheet to ensure seamless business operations for the Success data conversion project.

· Experience in interacting with DHS program areas and technical staff regarding business and information technology needs.

· Manage receiving tickets, documents, prioritize, and track support requests from phone calls, emails, or chat portals.

· Experience with escalating issues and identifying complex or recurring problems and escalating them to supervisor/manager for resolution.

· Strong verbal and written communication skills to handle user frustration and convey clear policy resolutions.

· Critical -thinking skills to diagnose root causes and document each incident to be used as the basis for system enhancements.

REQUIRED SKILLS

Applicants must have at least 5 years of experience with automated systems for determining benefits for SNAP, TANF or E&T.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91126058
Position Id: 9030596
Posted 20 hours ago

Contact the job poster

Anusha Chenna

Recruiter @ Prohires

View Profile

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