Info Origin Inc.
Info Origin Inc.

Business Analyst

Moss Point, MS, US • Posted 21 hours ago • Updated 21 hours ago
Contract W2
Contract Independent
1 Year
No Travel Required
On-site
Depends on Experience
Fitment

Dice Job Match Score™

⭐ Evaluating experience...

Job Details

Skills

  • ADABAS
  • Business Operations
  • Communication
  • Critical Thinking
  • Data Conversion
  • Data Manipulation
  • Help Desk
  • Information Technology
  • Issue Tracking
  • JIRA
  • Management
  • Microsoft SQL Server
  • Microsoft Windows
  • ROOT
  • SAP BASIS
  • Testing

Summary

Job Description

Position Description and Job Skill Set

  • Candidate must have experience serving as primary point of contact for users experiencing help desk related issues. 
  • Experience analyst with a background in system diagnosing software problems, resolve user inquiries for manual data manipulation. Based on documented incidents in JIRA ticketing system, email or data log spreadsheet to ensure seamless business operations for the Success data conversion project. 
  • Experience in interacting with program areas and technical staff regarding business and information technology needs. 
  • Manage receiving tickets, document, prioritize, and track support requests from phone calls, emails, or chat portals. 
  • Experience with escalating issues and identifying complex or recurring problems and escalate them to supervisor/manager for resolution. 
  • Strong verbal and written communication skills to handle user frustration and convey clear policy resolutions. 
  • Critical -thinking skills to diagnose root causes and document each incident to be used as the basis for system enhancements.

Required/Preferred Skills

  • Mainframe Preferred 
  • Linux
  • Windows Advanced Required 
  • Windows PC Required 
  • SQL Server Preferred 
  • ADABAS Preferred
  • QA/Testing – Approaches, Application
  • Data Quality Intermediate 

 

Required Skills

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10460158
  • Position Id: 9030382
  • Posted 21 hours ago
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