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Director of IT Services – Cloud & Infrastructure - Onsite

MSYS Inc.

Moss Point, Mississippi • Today

Easy Apply

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Depends on Experience

Director of IT Services

Cogent IBS, Inc

Moss Point, Mississippi • Today

Easy Apply

Contract

85 - 90

Director of IT Services

Vision Square

Moss Point, Mississippi • Today

Easy Apply

Contract

Depends on Experience

Director of IT Services

Radise International LLC

Moss Point, Mississippi • Today

Easy Apply

Contract

Depends on Experience

Director Of IT Servcies

Della Infotech

Moss Point, Mississippi • Today

Easy Apply

Third Party, Contract

85 - 90

Director of IT Enterprise

ScrumBytes

Remote • Today

Easy Apply

Full-time

Depends on Experience

SVP & Director of IT Governance - Cyber Security

WesBanco Bank, Inc.

Remote or Bowie, Maryland • Today

Full-time

USD 150,000.00 - 160,000.00 per year

SVP & Director of IT Governance - Cyber Security

WesBanco Bank, Inc.

Remote or Uniontown, Ohio • Today

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Sr. Director, IT Portfolio Leader - Health Systems and Government Services

Cencora

Remote or New Jersey • Today

Full-time

USD 141,600.00 - 283,250.00 per year

Director, IT Operations

Instacart

Remote or San Francisco, California • Today

Full-time

USD 215,000.00 - 227,000.00 per year

Director, IT

Life360

Remote • Today

Full-time

USD 167,000.00 - 245,000.00 per year

Director, IT Service Management - ITSM and ITIL Governance - Remote

UnitedHealth Group

Remote or Eden Prairie, Minnesota • Today

Full-time

USD 134,600.00 - 230,800.00 per year

IT System Administrator 1/2 Flex (Infrastructure Services Specialist) (PCN 250122)

State of Alaska

Remote or Anchorage, Alaska • Today

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USD 3,336.75 - 4,001.25 per week

Regional Sales Executive, Managed IT Services (MSP)

The Intersect Group

Remote • Today

Easy Apply

Full-time

Depends on Experience

Sr Director Analyst - IT Service Management

Gartner

Remote or Texas • Today

Full-time

USD 172,000.00 per year

Manager, IT Field Services

Radiology Partners

Remote • Today

Full-time

USD 120,000.00 - 135,000.00 per year

IT Manager - Log Management Services

Enterprise Holdings

Remote or St. Louis, Missouri • 9d ago

Full-time

Principal Architect, IT Corporate Services

Ascensus

Remote or Pennsylvania • Today

Full-time

Principal Architect, IT Corporate Services

Ascensus

Remote or New York, New York • Today

Full-time

Principal Architect, IT Corporate Services

Ascensus

Remote or Texas • Today

Full-time

Principal Architect, IT Corporate Services

Ascensus

Remote or Massachusetts • Today

Full-time

Principal Architect, IT Corporate Services

Ascensus

Remote or Minnesota • Today

Full-time

Principal Architect, IT Corporate Services

Ascensus

Remote or Florida • Today

Full-time

Principal Architect, IT Corporate Services

Ascensus

Remote or Pennsylvania • Today

Full-time

Principal Architect, IT Corporate Services

Ascensus

Remote or New Jersey • Today

Full-time

IT Audit Director - Cyber, AI and Cloud

Fannie Mae

Remote or Reston, Virginia • Today

Full-time

Director IT, Internal Audit

Instacart

Remote • Today

Full-time

USD 245,000.00 - 258,500.00 per year

Director, IT - ERP & Enterprise Business Applications

UC Health

Remote or Cincinnati, Ohio • Today

Full-time

IT Queue Manager - IT Support Services

Irvine Technology Corporation (ITC)

Remote or Carrollton, Texas • Today

Easy Apply

Contract

USD20 - USD27

Director IT Architecture

Boston Medical Center

Remote • Today

Full-time

USD 140,500.00 - 204,000.00 per year

Job Details

Skills

Director of IT Services – Cloud & Infrastructure
leadership
management
AWS
CloudWatch
IAM
VPC

Summary

Title:Director of IT Services – Cloud & Infrastructure - Onsite
Location:Jackson,MS

Length:Long term

Restriction:w2 or c2c

Description:

***Webcam interview*** Very long term project; initial PO for 1 year but expected to go for multiple years ***Onsite***

Job Description:

Scope of Services

The contractor shall provide leadership and operational management across the following functional domains:

Enterprise Cloud Services
Network, Voice & Telecommunications
IT Service Desk & End-User Support
Infrastructure & Operations
Cybersecurity Partnership & Compliance
Vendor & Contract Management
IT Services Management & Governance

The scope encompasses both ongoing operational responsibilities and active modernization initiatives.

Enterprise Cloud Services

Provide strategic and operational leadership for DOM's enterprise cloud environment, including infrastructure provisioning, platform services, identity integration, monitoring, and capacity management.
Oversee cloud migration activities, including coordination with cloud professional services teams, managed migration vendors, and DOM internal teams.
Establish and enforce governance for cloud adoption, architecture standards, cost management, security compliance, and operational procedures.
Manage cloud account provisioning, vendor onboarding to cloud environments, and service ticket workflows for cloud service requests.
Develop strategies for disaster recovery, high availability, and technology resiliency within cloud environments.
Monitor cloud consumption, performance, and costs; identify and implement optimization opportunities.
Provide strategic and operational leadership for DOM's enterprise cloud environment, including infrastructure provisioning, platform services, identity integration, monitoring, and capacity management.

Network, Voice & Telecommunications

Direct enterprise network and telecommunications operations supporting statewide Medicaid business functions, including LAN/WAN, wireless, Internet connectivity, remote access, and unified communications.
Oversee load balancing and DNS provisioning for application environments.
Coordinate with telecommunications carriers, managed service providers, and technology vendors to ensure service-level requirements are met.
Lead modernization of network infrastructure to support cloud services, mobility, and evolving security requirements.
Manage network access restoration and firewall rule change requests through ITS coordination.

IT Service Desk & End-User Support

Lead the enterprise IT service desk and end-user support organization, including client support technicians and supervisory staff.
Establish and monitor service desk KPIs: first-contact resolution, response times, resolution times, backlog management, and customer satisfaction.
Oversee incident escalation, major incident management, and post-incident review processes.
Manage ITS Service Center ticket workflows for DOM, including cloud and hosted application service categories.
Develop self-service capabilities, knowledge management, and automation to improve employee technology experience.

Infrastructure & Operations

Provide leadership for enterprise infrastructure operations, including compute, storage, virtualization, operating systems, backup, monitoring, and related platforms.
Ensure critical infrastructure is monitored and maintained to established availability and performance standards.
Lead infrastructure modernization and technology lifecycle management, including hardware refresh strategies and capacity planning.
Establish effective backup, recovery, redundancy, and disaster recovery capabilities.
Manage assessment artifact collection and compliance documentation for infrastructure domains.

Cybersecurity Partnership & Compliance

Partner with the CIO/CTO and cybersecurity teams to ensure infrastructure and services meet state and federal security requirements.
Ensure IT operations comply with HIPAA, CMS, and Mississippi ITS security policies.
Support implementation of security controls across cloud, network, infrastructure, and endpoint environments.
Participate in risk assessments, audits, compliance reviews, vulnerability remediation, and security initiatives.
Coordinate with the Cloud Center of Excellence (CCOE) and ITS on shared security documentation and architecture standards.

Vendor & Contract Management

Provide executive oversight of technology vendors, managed service providers, and cloud partners.
Lead vendor coordination for active contracts and procurement activities, including SOW development, brand specification forms, and contract negotiations.
Monitor vendor performance, deliverables, financial commitments, and contractual compliance.
Manage vendor escalations and remediation of significant service issues.
Support IT procurement processes, including solicitation review, proposal evaluation, and vendor selection.

IT Service Management & Governance

Establish operational governance processes for incident, problem, change, configuration, request, and service-level management.
Develop and maintain an enterprise service catalog defining technology services, ownership, service levels, and support models.
Develop dashboards and executive-level reporting that communicate IT service health, risks, performance trends, and improvement initiatives.
Lead Standard Operating Procedure (SOP) development and maintenance for ITIM domains.
Facilitate weekly status reporting and leadership coordination meetings.

DOM Technology Environment

The contractor shall possess working knowledge and demonstrated proficiency with the following platforms, tools, and systems that comprise DOM's current and target-state technology environment.

Cloud & Infrastructure Platforms

Amazon Web Services (AWS) Primary enterprise cloud platform. Active migration from on-premises virtualization. Includes EC2, S3, RDS, IAM, VPC, CloudWatch, Landing Zone, and multiple workload accounts.
Cohesity Enterprise cloud backup, data management, and data protection services.
VMware Legacy virtualization platform (active migration to AWS). Includes vSphere, vCenter, and related management tools.
Microsoft Azure / M365 Azure AD / Entra ID for identity services. Microsoft 365 for enterprise productivity, Exchange Online, SharePoint, Teams.

Monitoring, Observability & Security

Dynatrace Enterprise application performance monitoring and observability platform.
Cloudflare CDN, DDoS protection, and web application firewall services.
Microsoft Security Monthly security update release management and distribution across DOM endpoints

Networking & Identity

F5 BIG-IP Load balancing, DNS provisioning, and application delivery for critical environments.
Auth0 Identity and authentication platform for API access management and portal authentication.
Cisco Meraki Wireless access point infrastructure and lifecycle management.
Active Directory / Entra ID Enterprise directory services and identity governance.

Applications, Databases & Integration

MarkLogic NoSQL database for clinical and provider data management and integration.
GitLab Source code management and CI/CD pipelines.
FHIR APIs Federal interoperability APIs for Patient Access, Provider Directory, and Prior Authorization.
Cloverleaf Integration engine for healthcare data exchange

Collaboration & Service Management

ITS Service Center Mississippi ITS enterprise ticketing system for cloud, hosted application, DNS, firewall, and account provisioning requests.
Smartsheet Project tracking, scheduling, and workflow management.
Microsoft SharePoint Document management for project artifacts, meeting recordings, and compliance documentation.
Lexmark Cloud Print Enterprise cloud print management solution.

Key Duties

The contractor shall perform the following duties on an ongoing basis:

Manage daily IT infrastructure operations, ensuring availability and performance of all enterprise systems and services.
Triage, assign, and track service tickets submitted for DOM cloud, hosting, and network services.
Coordinate with network and systems administration teams on DNS changes, firewall rules, account provisioning, and access management.
Lead incident response for major technology outages and service disruptions, including root cause analysis and corrective action.
Manage vendor relationships through regular status calls, performance reviews, and escalation management.
Review and contribute to Statements of Work, procurement documents, and contract renewals.
Conduct interviews and manage hiring processes for infrastructure and client support positions.
Develop and update Standard Operating Procedures (SOPs) for all ITIM service areas.
Prepare and deliver weekly status reports to IT leadership.
Manage bi-annual assessment artifact collection and compliance documentation.

Reporting Structure

The contractor shall report directly to the DOM Chief Information Officer (CIO) and/or Chief Technology Officer (CTO).
The contractor shall participate in DOM IT leadership meetings, weekly status report cadence, and executive briefings as required.
The contractor shall coordinate regularly with network administration, enterprise architecture, cybersecurity, IT procurement, and application development teams.

Security and Compliance Requirements

The contractor shall pass a background investigation as required by the State of Mississippi and DOM prior to commencing work.
The contractor shall comply with all HIPAA Privacy and Security Rule requirements, including safeguarding of Protected Health Information (PHI) and electronic PHI (ePHI).
The contractor shall comply with CMS Acceptable Risk Controls for Automated Medicaid Program Eligibility (ARC-AMPE) and all applicable federal security requirements.
The contractor shall adhere to Mississippi ITS security policies, standards, and procedures.
The contractor shall complete all required security awareness training within thirty (30) days of onboarding and annually thereafter.
The contractor shall execute a Non-Disclosure Agreement (NDA) and any additional confidentiality agreements required by DOM.
The contractor shall not remove, copy, or transmit DOM data, documents, or systems information without prior written authorization.
Upon termination or completion of the engagement, the contractor shall return all DOM property, credentials, and access shall be revoked within one (1) business day.

Required Skills/Experience

Provide the minimum required skills and/or experience the contractor must possess to qualify for this position. These requirements will be transferred to the Score Sheet and candidates without these requirements reflected on their resume will NOT be presented to the manager for consideration. The successful resource will have five or more years of experience with the following skills:

Experience with progressive information technology, including significant experience managing enterprise IT operations and infrastructure. 10+ Years
Experience in leadership or management, including direct supervision of technical teams, managers, engineers, and support personnel. 8+ Years
Demonstrated experience managing enterprise cloud environments, with specific experience in Amazon Web Services (AWS) including EC2, S3, IAM, VPC, CloudWatch, and Landing
Zone architectures. 2 Years
Strong understanding of enterprise networking, including LAN/WAN, DNS, load balancing, wireless infrastructure, and telecommunications. 2 Years
Experience with enterprise monitoring and observability platforms. 2 Years
Experience managing IT service desk operations, including service-level management, incident management, and customer satisfaction measurement. 2 Years
Experience with IT vendor management, contract oversight, SOW development, and procurement support. 2 Years
Experience managing data protection and backup solutions. 2 Years
Strong understanding of cybersecurity principles, compliance frameworks, and IT governance in a regulated environment. 2 Years
Excellent written and verbal communication skills, including the ability to translate technical issues into business-level communications for executive audiences. 2 Years
Bachelor's degree in Information Technology, Computer Science, Management Information Systems, or a related field; or equivalent work experience.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: msyca001
Position Id: SMZ - 576
Posted 16 hours ago

Fitment

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Contact the job poster

Shaji Gazni

Recruiter @ MSYS Inc.

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Job Details

Skills

Director of IT Services – Cloud & Infrastructure
leadership
management
AWS
CloudWatch
IAM
VPC

Summary

Title:Director of IT Services – Cloud & Infrastructure - Onsite
Location:Jackson,MS

Length:Long term

Restriction:w2 or c2c

Description:

***Webcam interview*** Very long term project; initial PO for 1 year but expected to go for multiple years ***Onsite***

Job Description:

Scope of Services

The contractor shall provide leadership and operational management across the following functional domains:

Enterprise Cloud Services
Network, Voice & Telecommunications
IT Service Desk & End-User Support
Infrastructure & Operations
Cybersecurity Partnership & Compliance
Vendor & Contract Management
IT Services Management & Governance

The scope encompasses both ongoing operational responsibilities and active modernization initiatives.

Enterprise Cloud Services

Provide strategic and operational leadership for DOM's enterprise cloud environment, including infrastructure provisioning, platform services, identity integration, monitoring, and capacity management.
Oversee cloud migration activities, including coordination with cloud professional services teams, managed migration vendors, and DOM internal teams.
Establish and enforce governance for cloud adoption, architecture standards, cost management, security compliance, and operational procedures.
Manage cloud account provisioning, vendor onboarding to cloud environments, and service ticket workflows for cloud service requests.
Develop strategies for disaster recovery, high availability, and technology resiliency within cloud environments.
Monitor cloud consumption, performance, and costs; identify and implement optimization opportunities.
Provide strategic and operational leadership for DOM's enterprise cloud environment, including infrastructure provisioning, platform services, identity integration, monitoring, and capacity management.

Network, Voice & Telecommunications

Direct enterprise network and telecommunications operations supporting statewide Medicaid business functions, including LAN/WAN, wireless, Internet connectivity, remote access, and unified communications.
Oversee load balancing and DNS provisioning for application environments.
Coordinate with telecommunications carriers, managed service providers, and technology vendors to ensure service-level requirements are met.
Lead modernization of network infrastructure to support cloud services, mobility, and evolving security requirements.
Manage network access restoration and firewall rule change requests through ITS coordination.

IT Service Desk & End-User Support

Lead the enterprise IT service desk and end-user support organization, including client support technicians and supervisory staff.
Establish and monitor service desk KPIs: first-contact resolution, response times, resolution times, backlog management, and customer satisfaction.
Oversee incident escalation, major incident management, and post-incident review processes.
Manage ITS Service Center ticket workflows for DOM, including cloud and hosted application service categories.
Develop self-service capabilities, knowledge management, and automation to improve employee technology experience.

Infrastructure & Operations

Provide leadership for enterprise infrastructure operations, including compute, storage, virtualization, operating systems, backup, monitoring, and related platforms.
Ensure critical infrastructure is monitored and maintained to established availability and performance standards.
Lead infrastructure modernization and technology lifecycle management, including hardware refresh strategies and capacity planning.
Establish effective backup, recovery, redundancy, and disaster recovery capabilities.
Manage assessment artifact collection and compliance documentation for infrastructure domains.

Cybersecurity Partnership & Compliance

Partner with the CIO/CTO and cybersecurity teams to ensure infrastructure and services meet state and federal security requirements.
Ensure IT operations comply with HIPAA, CMS, and Mississippi ITS security policies.
Support implementation of security controls across cloud, network, infrastructure, and endpoint environments.
Participate in risk assessments, audits, compliance reviews, vulnerability remediation, and security initiatives.
Coordinate with the Cloud Center of Excellence (CCOE) and ITS on shared security documentation and architecture standards.

Vendor & Contract Management

Provide executive oversight of technology vendors, managed service providers, and cloud partners.
Lead vendor coordination for active contracts and procurement activities, including SOW development, brand specification forms, and contract negotiations.
Monitor vendor performance, deliverables, financial commitments, and contractual compliance.
Manage vendor escalations and remediation of significant service issues.
Support IT procurement processes, including solicitation review, proposal evaluation, and vendor selection.

IT Service Management & Governance

Establish operational governance processes for incident, problem, change, configuration, request, and service-level management.
Develop and maintain an enterprise service catalog defining technology services, ownership, service levels, and support models.
Develop dashboards and executive-level reporting that communicate IT service health, risks, performance trends, and improvement initiatives.
Lead Standard Operating Procedure (SOP) development and maintenance for ITIM domains.
Facilitate weekly status reporting and leadership coordination meetings.

DOM Technology Environment

The contractor shall possess working knowledge and demonstrated proficiency with the following platforms, tools, and systems that comprise DOM's current and target-state technology environment.

Cloud & Infrastructure Platforms

Amazon Web Services (AWS) Primary enterprise cloud platform. Active migration from on-premises virtualization. Includes EC2, S3, RDS, IAM, VPC, CloudWatch, Landing Zone, and multiple workload accounts.
Cohesity Enterprise cloud backup, data management, and data protection services.
VMware Legacy virtualization platform (active migration to AWS). Includes vSphere, vCenter, and related management tools.
Microsoft Azure / M365 Azure AD / Entra ID for identity services. Microsoft 365 for enterprise productivity, Exchange Online, SharePoint, Teams.

Monitoring, Observability & Security

Dynatrace Enterprise application performance monitoring and observability platform.
Cloudflare CDN, DDoS protection, and web application firewall services.
Microsoft Security Monthly security update release management and distribution across DOM endpoints

Networking & Identity

F5 BIG-IP Load balancing, DNS provisioning, and application delivery for critical environments.
Auth0 Identity and authentication platform for API access management and portal authentication.
Cisco Meraki Wireless access point infrastructure and lifecycle management.
Active Directory / Entra ID Enterprise directory services and identity governance.

Applications, Databases & Integration

MarkLogic NoSQL database for clinical and provider data management and integration.
GitLab Source code management and CI/CD pipelines.
FHIR APIs Federal interoperability APIs for Patient Access, Provider Directory, and Prior Authorization.
Cloverleaf Integration engine for healthcare data exchange

Collaboration & Service Management

ITS Service Center Mississippi ITS enterprise ticketing system for cloud, hosted application, DNS, firewall, and account provisioning requests.
Smartsheet Project tracking, scheduling, and workflow management.
Microsoft SharePoint Document management for project artifacts, meeting recordings, and compliance documentation.
Lexmark Cloud Print Enterprise cloud print management solution.

Key Duties

The contractor shall perform the following duties on an ongoing basis:

Manage daily IT infrastructure operations, ensuring availability and performance of all enterprise systems and services.
Triage, assign, and track service tickets submitted for DOM cloud, hosting, and network services.
Coordinate with network and systems administration teams on DNS changes, firewall rules, account provisioning, and access management.
Lead incident response for major technology outages and service disruptions, including root cause analysis and corrective action.
Manage vendor relationships through regular status calls, performance reviews, and escalation management.
Review and contribute to Statements of Work, procurement documents, and contract renewals.
Conduct interviews and manage hiring processes for infrastructure and client support positions.
Develop and update Standard Operating Procedures (SOPs) for all ITIM service areas.
Prepare and deliver weekly status reports to IT leadership.
Manage bi-annual assessment artifact collection and compliance documentation.

Reporting Structure

The contractor shall report directly to the DOM Chief Information Officer (CIO) and/or Chief Technology Officer (CTO).
The contractor shall participate in DOM IT leadership meetings, weekly status report cadence, and executive briefings as required.
The contractor shall coordinate regularly with network administration, enterprise architecture, cybersecurity, IT procurement, and application development teams.

Security and Compliance Requirements

The contractor shall pass a background investigation as required by the State of Mississippi and DOM prior to commencing work.
The contractor shall comply with all HIPAA Privacy and Security Rule requirements, including safeguarding of Protected Health Information (PHI) and electronic PHI (ePHI).
The contractor shall comply with CMS Acceptable Risk Controls for Automated Medicaid Program Eligibility (ARC-AMPE) and all applicable federal security requirements.
The contractor shall adhere to Mississippi ITS security policies, standards, and procedures.
The contractor shall complete all required security awareness training within thirty (30) days of onboarding and annually thereafter.
The contractor shall execute a Non-Disclosure Agreement (NDA) and any additional confidentiality agreements required by DOM.
The contractor shall not remove, copy, or transmit DOM data, documents, or systems information without prior written authorization.
Upon termination or completion of the engagement, the contractor shall return all DOM property, credentials, and access shall be revoked within one (1) business day.

Required Skills/Experience

Experience with progressive information technology, including significant experience managing enterprise IT operations and infrastructure. 10+ Years
Experience in leadership or management, including direct supervision of technical teams, managers, engineers, and support personnel. 8+ Years
Demonstrated experience managing enterprise cloud environments, with specific experience in Amazon Web Services (AWS) including EC2, S3, IAM, VPC, CloudWatch, and Landing
Zone architectures. 2 Years
Strong understanding of enterprise networking, including LAN/WAN, DNS, load balancing, wireless infrastructure, and telecommunications. 2 Years
Experience with enterprise monitoring and observability platforms. 2 Years
Experience managing IT service desk operations, including service-level management, incident management, and customer satisfaction measurement. 2 Years
Experience with IT vendor management, contract oversight, SOW development, and procurement support. 2 Years
Experience managing data protection and backup solutions. 2 Years
Strong understanding of cybersecurity principles, compliance frameworks, and IT governance in a regulated environment. 2 Years
Excellent written and verbal communication skills, including the ability to translate technical issues into business-level communications for executive audiences. 2 Years
Bachelor's degree in Information Technology, Computer Science, Management Information Systems, or a related field; or equivalent work experience.

Dice Id: msyca001
Position Id: SMZ - 576
Posted 16 hours ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Contact the job poster

Shaji Gazni

Recruiter @ MSYS Inc.

View Profile

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

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