Description
We are looking for a dependable L1 IT Technician to deliver first-line technical support for employees across the organization in Pennsylvania. This contract opportunity with potential for a permanent role is ideal for someone who enjoys solving everyday technology issues, supporting users with professionalism, and helping maintain smooth IT operations. In this role, you will handle a range of desktop, account, and access-related requests while contributing to a responsive and service-oriented support environment.
Responsibilities:
Resolve day-to-day technical issues involving desktops, applications, peripherals, and network access, and route more complex problems to the appropriate support level when needed.
Administer user access across Active Directory, Microsoft 365, and other business systems, including setting up accounts, resetting credentials, updating group memberships, and managing assigned licenses.
Prepare equipment and system access for new employees and departing employees by configuring workstations, installing required software, imaging devices, and coordinating hardware deployment or return.
Record support activity thoroughly within the ticketing platform, ensuring incidents, system details, troubleshooting steps, and final resolutions are accurately documented.
Provide technical assistance to employees working remotely or in hybrid arrangements by using secure remote support tools to diagnose and resolve issues.
Guide users on basic technology usage, common troubleshooting steps, and recommended practices to improve their experience and reduce repeat issues.
Help strengthen internal IT documentation by updating knowledge articles and contributing to clear support procedures for recurring tasks and service requests.
Requirements
1-2 years of experience in a help desk, desktop support, or similar entry-level IT support position.
Working knowledge of Windows 10 and Windows 11, along with hands-on experience supporting Microsoft Office applications and Microsoft 365 environments.
Familiarity with Active Directory administration and routine service desk tasks such as password resets, account setup, and user access changes.
Ability to troubleshoot common hardware, software, and peripheral issues in a structured and efficient manner.
Basic understanding of networking principles such as IP addressing, connectivity troubleshooting, and general network-related support concepts.
Strong communication skills with a customer-focused approach to assisting end users.
Relevant certifications such as CompTIA A+, Network+, or a Microsoft desktop support credential are valued but not required.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 03710-0013537012
- Posted 3 days ago
