Desktop Support Analyst

Description

We are looking for a Desktop Support Analyst to provide hands-on technical support for end users and departmental technology needs in Philadelphia, Pennsylvania. This Contract position focuses on maintaining reliable desktop systems, resolving hardware and software issues, and supporting a broad range of computing equipment used in day-to-day operations. The ideal candidate brings a service-focused approach, strong troubleshooting ability, and the confidence to work independently while collaborating with technical and non-technical stakeholders.

Responsibilities:
Deliver desktop support by installing, configuring, repairing, and maintaining computers, operating systems, peripheral devices, and specialized research-related equipment.
Investigate and resolve technical incidents, respond to user inquiries, and restore service quickly while escalating uncommon or higher-risk issues when needed.
Guide employees on proper system and equipment use, helping them work effectively and follow established technology practices.
Recommend appropriate hardware and software purchases by providing technical input, product guidance, and specification details for departmental needs.
Review the local computing environment to identify opportunities for improved performance, reliability, and process efficiency.
Participate in the assessment and rollout of technology solutions, including product testing, implementation support, and validation with end users.
Maintain accurate records by updating service tickets, documenting assigned work, and keeping inventory information current.
Support configuration and user administration tasks within Windows environments and Active Directory as part of daily desktop operations.

Requirements

Demonstrated experience supporting computer hardware, desktop software, and Microsoft Windows environments.
Working knowledge of Active Directory and configuration management practices in an end-user support setting.
Strong troubleshooting skills with the ability to diagnose issues, determine next steps, and complete resolutions with minimal supervision.
Excellent customer service skills and a consistent commitment to following issues through to completion.
Ability to communicate effectively with users and partners across technical and non-technical groups at all organizational levels.
Comfortable working as part of a collaborative support team while maintaining a high standard of service quality.
Experience in academic, clinical, or research-oriented environments is preferred.
Ability to manage tickets, asset records, and support tasks in an organized and procedure-driven manner.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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