Position:- Program/Operations Manager – Hardware Accessories
Location: Mountain View, CA(Onsite)
Type:- Fulltime
We are looking for a Program/Operations Manager with experience in consumer electronics, hardware program management, partner operations, or technical program management.
This role is a balanced combination of partner operations, contract/program management, and technical hardware lifecycle execution. Approximately 50% of the role focuses on technical certification, stage-gates, testing validation, and lifecycle management for cellphone screen protection and related hardware accessories. The remaining 50% involves partner management, agreements, executive reporting, readiness tracking, logistics, and operational execution.
Key Responsibilities:
Partner Operations & Contract Management
- Manage partner operational workflows, including Exhibit A, Exhibit B, SOWs, and NDAs.
- Coordinate security/compliance gates and CAD distribution.
- Manage partner communications, deliverables, and operational escalations.
Executive Reporting & Communication
- Create VP/Director-level presentations, program status reports, milestone scorecards, and risk registers.
- Translate complex technical and operational information into clear executive-level updates.
- Prepare leadership briefings and program readouts.
Screen Protection & Technical Certification
- Drive technical certification and Gate 3 testing milestones.
- Coordinate testing for display and biometric compatibility.
- Manage ball-drop, scratch, reliability, and other validation testing.
- Track and triage partner defect logs and drive resolution.
Hardware Program Management & NPI
- Manage hardware development and NPI lifecycle activities.
- Track annual refresh schedules and net-new category launches.
- Maintain critical paths, milestones, dependencies, and schedule risks.
- Coordinate cross-functional teams to resolve blockers.
Logistics, Dogfooding & Operations
- Forecast and manage NCU sample demand.
- Coordinate sample logistics and internal dogfooding/user trials.
- Track POs, incentives, samples, and partner deliverables.
- Maintain accurate master trackers and operational data.
Market Research & Portfolio Strategy
- Conduct competitive and market gap analysis.
- Identify regional market opportunities.
- Research and evaluate potential OEM/ODM and accessory partners.
Required Qualifications
- Bachelor’s degree in Business Administration, Operations, Mechanical/Electrical Engineering, Computer Science, or equivalent practical experience.
- 3–5+ years of experience in:
- Partner Operations
- Technical Program Management (TPM)
- Hardware Project Management
- Consumer Electronics Lifecycle Management
- Experience managing multi-step operational workflows involving SOWs, Exhibits, NDAs, security/compliance gates, and partner processes.
- Strong experience creating executive-ready PowerPoint / Google Slides presentations.
- Experience with hardware development lifecycles and stage-gate processes such as NPI, EVT, DVT, PVT, and Gate 3 certification.
- Experience working with Tier-1 brands, OEMs, ODMs, suppliers, or external partners.
- Strong ability to manage deliverables, operational syncs, escalations, and cross-functional blockers.
- Proficiency with Smartsheet, Google Sheets, Google Docs, Google Slides, and/or similar workflow tools.
- Strong organizational, communication, presentation, and stakeholder-management skills.
Thanks
Sudheera
Sr. Talent Acquisition
Select Jarvis LLC
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