| Title | Business Process Engineer (Build a Product Operating Model)- (Not looking for a Strategy or Advisory Consultant) |
| Division | PMO |
| Type of work | Building a Product Operating Model for Client |
| No. of Positions | 2 |
| Duration | 6-9 Months |
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| Work Hours | Must work in the PST Time Zone |
| What This Role Is NOT | - We are not looking for someone to come in and teach Lean, Six Sigma, or Value Stream Mapping methodology.
- We are also not looking for a consultant who primarily provides recommendations or creates executive-level strategy presentations.
- We need someone who is comfortable being hands-on and doing the work gathering information, facilitating the right conversations, sitting at the keyboard, building the workflows, documenting decisions, and helping teams get to a usable future-state process.
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| Responsibilities | - Lead working sessions with business and technology stakeholders to understand current and future-state processes.
- Ask probing questions to uncover how work actually moves through the organization, including decision points, handoffs, dependencies, exceptions, and pain points.
- Translate conversations and working sessions into detailed end-to-end process maps and workflows.
- Build and maintain process documentation using tools such as Visio, Lucidchart, Miro, PowerPoint, or similar tools.
- Define decision rights, roles, responsibilities, inputs, outputs, controls, and handoffs within each process.
- Develop decision trees, swimlane diagrams, RACIs, workflow diagrams, and supporting process documentation.
- Partner with Product, Portfolio, Technology, Finance, Risk, Operations, and other teams to ensure processes work across organizational boundaries.
- Identify gaps, overlaps, unclear ownership, and process breakdowns and help teams work through practical solutions.
- Facilitate conversations when stakeholders have different perspectives on how a process should work.
- Iterate process designs based on stakeholder feedback and lessons learned as the Product Operating Model is implemented.
- Help create a consistent set of playbooks, standards, and process artifacts that teams can use going forward.
- Support development of workflows such as:
- Work intake and disposition
- Product and portfolio planning
- Prioritization and decision-making
- Capacity and funding
- Governance and escalation
- Dependency management
- Epic/work flow through persistent product teams
- Risk, compliance, and control integration
- Roles and decision rights
- Product/team lifecycle processes
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| Skills | No. of Years of Experience | Detailed Write Up |
| Total No. of Years of Experience | | |
| Total No. of Years as a Business Process Engineer | | |
| Total No. of Years having worked on a Product Operating Model | | |
| No. of Years as a Facilitator + Process Designer + Builder (all 3 are a must) | | |
| Must be a Business Process Engineer who can help us design and document the end-to-end processes and workflows that will support the new model. The important distinction is that we are not looking for a consultant to come in and teach us process methodology or Value Stream Mapping. Need a hands-on builder. | | |
| Comfortable working in an environment where the operating model is still being developed and processes will evolve. Strong ability to document roles, decision rights, ownership, handoffs, and governance. Iterate the processes as we test and mature the Product Operating Model | | |
| Senior Consultant who can walk into a room where multiple stakeholders have different interpretations of a process, ask the right questions to establish clarity, facilitate the conversation, and challenge thinking when needed. Must be hands-on enough to translate those discussions into practical deliverables, including opening Visio and building the process flow. Must be able to work directly with business and technology leaders to understand how work actually flows and translate those conversations into clear, usable process maps, workflows, decision trees, RACIs, and operating procedures. | | |
| Experience working across both business and technology organizations. | | |
| Experience supporting a Product Operating Model, Agile/product transformation, portfolio management, or enterprise operating model. | | |
| Familiarity working with Product Manager, Product Owner, Technology Lead, Agile/Scrum, Portfolio Management, and governance roles. Work comfortably with leaders and SMEs across multiple areas and help drive conversations toward clarity and decisions. | | |
| Must be able to Lead conversations and working sessions with business and technology stakeholders to understand how work should flow | | |
| Ask the right questions to uncover decision points, decision rights, handoffs, ownership, dependencies, and exceptions | | |
| Take conversations that may initially be ambiguous and turn them into clear, practical future-state processes | | |
| Advanced Experience personally building the detailed process maps, swimlanes, decision trees and workflows in Visio or similar tools. | | |
| Experience developing operating procedures, playbooks, governance models, RACIs, and decision frameworks. | | |
| Financial services experience would also be a plus, but the ability to actually do the process engineering work is more important. | | |
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